HP t200 HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main
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- HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 1
Maintenance and Service Guide HP MultiSeat ms6200 and HP t200 Zero Client For MultiSeat - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 2
this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. HP Business PC Maintenance and Guide HP MultiSeat ms6200 and HP t200 Zero Client For MultiSeat First Edition (October 2011) Document Part Number: 675835-001 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 4
iv About This Book - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 5
3 Rear Panel Components ...4 Serial Number Location ...4 HP t200 Zero Client ...5 Front Panel Components ...5 Rear Panel Components ...6 Serial Number Location ...6 2 HP MultiSeat Computing Solution - Best Practices 7 Offerings of Microsoft® Windows® MultiPoint™ Server 2011 7 OEM Standard ...7 OEM - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 6
and Support ...14 External Links ...14 Troubleshooting ...14 LED Codes ...15 3 Computer Setup (F10) Utility ...16 Computer Setup (F10) Utilities ...16 Using Computer Setup (F10) Utilities 17 Computer Setup-File ...18 Computer Setup-Storage 19 Computer Setup-Security 21 Computer Setup-Power 25 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 7
Drive Bay 53 Installing a 3.5-inch Drive into a Drive Bay 55 Removing and Replacing the Primary 3.5-inch Internal Hard Drive 56 Fan duct ...59 Front Fan Assembly ...60 Hood Sensor ...62 Front I/O, Power Switch Assembly ...63 Speaker ...65 Heat sink ...66 Processor ...68 Power Supply ...70 System - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 8
...84 Appendix B Power Cord Set Requirements 85 General Requirements ...85 Japanese Power Cord Requirements 85 Country-Specific Requirements ...86 Appendix Accessing DPS Through Computer Setup 105 Appendix F Specifications ...106 ms6200 ...106 t200 Specifications ...107 Index ...108 viii - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 9
1 Product Features HP MultiSeat ms6200 Standard Configuration Features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Figure 1-1 Small Form Factor - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 10
Button 6 3.5-inch Media Card Reader (optional) 3 Power On Light 7 Hard Drive Activity Light 4 USB (Universal Serial Bus) Ports 8 Headphone Connector NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 11
Activity Light 4 SD/MMC+/miniSD ● Secure Digital (SD) ● MiniSDHC ● MultiMediaCard 4.0 ● Secure Digital High ● MultiMediaCard (MMC Plus) Capacity (SDHC Duo (MS PRO) ● Memory Stick Micro (M2) (adapter required) 8 1394 ● 1394 Port (available on select models only) HP MultiSeat ms6200 3 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 12
Connector 8 PS/2 Keyboard Connector (purple) 9 Line-Out Connector for powered audio devices (green) 10 Line-In Audio Connector (blue) Serial these numbers available for use when contacting customer service for assistance. Figure 1-5 Small Form Factor Serial Number and Product ID Location - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 13
adapter is connected to a working power outlet or to the monitor, the t200 Zero Client supports a USB keyboard, a USB mouse, and two 500 mA (high power) USB devices. HP monitors with power-pass-through (such as the HP LE1851wt 18-inch Widescreen LCD Monitor) can supply power to the t200 Zero Client - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 14
Rear Panel Components For more information, http://www.hp.com and search for your specific t200 Zero Client model to find the model-specific QuickSpecs. Figure 1-7 Rear panel components (1) On/off switch (5) DC power connector (2) Reset button (6) Ethernet RJ-45 connector (3) VGA connector - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 15
OEM Premium ● HP MultiSeat ms6200 Desktop (the host PC) ships preinstalled from the factory with Windows MultiPoint Server 2011, which includes the server Certificate of Authenticity (COA) and the host station Client Access License (CAL) ● HP zero clients sell separately; client operating system CAL - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 16
Volume License ● HP MultiSeat ms6200 Desktop sold with FreeDOS installed and no Client Access License (CAL) provided ● Requires the purchase of the Academic Volume License version of MultiPoint Server 2011 ● Device drivers must be downloaded from HP and installed ● HP zero clients do not include - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 17
optional DC adapter is not connected, the t150 client supports only one 100 mA USB device (low power), such as some flash drives. ● HP t200 Zero Client for MultiSeat NOTE: The host PC must be an HP MultiSeat ms6200 Desktop. The t200 Zero Client is not supported with the HP MultiSeat ms6000 Desktop - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 18
the optional DC adapter is connected to a working power outlet or to the monitor, the t200 Zero Client supports a USB keyboard, a USB mouse, and two 500 mA (high power) USB devices. Topology Examples ● HP MultiSeat Thin Clients t100 Series ◦ Six sessions: five t100 series clients connected directly - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 19
power adapter connected to an AC power source or an HP monitor with power-pass-through. Ethernet-connected MultiSeat Environment This setup is suitable for the t200 Zero Client only. ● Daisy chaining off an Ethernet-connected zero client is not supported. ● With no USB connection to supply power - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 20
NOTE: You may include USB-connected t200 Zero Clients and daisy-chained t200 Zero Clients along with Ethernet-connected t200 Zero Clients on a host PC. They must be connected as described in USB-connected MultiSeat Environment on page 11. 12 Chapter 2 HP MultiSeat Computing Solution - Best Practices - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 21
BIOS on the HP MultiSeat host PC is the latest version to be found on HP.com. ● Follow the Quick Setup Poster sequence to connect the clients after the drivers are loaded. ● Re-launch into Normal mode when all drivers and software are installed. Best Practices for Installation of Drivers with the - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 22
Troubleshooting Windows MultiPoint is unable to display the monitor's native or recommended resolutions for some larger monitors. Cause Solution The MultiSeat zero client has a lower maximum resolution than some larger monitors can display. The maximum resolution supported by the t200 Zero - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 23
to use that mapping. Use the Remap all stations feature in the MultiPoint Manager when changing keyboard or mouse configurations in any way. The host HP t200 Zero Client for MultiSeat Solid amber Solid blue USB-powered DC-powered Table 2-2 Ethernet-connected HP t200 Zero Client for MultiSeat - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 24
displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12). ● power-on password prompt during system restarts (warm boots) as well as during power-on. ● Establish a setup password that controls access to the Computer Setup - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 25
supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can pressed Esc, press F10 to enter Computer Setup. 4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power, - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 26
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup-File Option System Information About Set Time and Date Flash System ROM Replicated Setup Default Setup Apply Defaults and Exit Ignore Changes and Exit - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 27
Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup-Storage Option Device Configuration Description Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 28
the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how by the operating system. There are three supported options: IDE, RAID, and AHCI (default from a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen). RAID Setup (F10) Utility - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 29
the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time. Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 30
. If the user does not enter the correct power-on password, the unit will not boot. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. See the Desktop Management Guide for more information. Password Options Allows you to - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 31
Express slot. Default is enabled. Enables/disables the computer's ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either .) ● Keyboard locale setting for System ID entry. Computer Setup (F10) Utilities 23 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 32
until one of the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. See the Desktop Management Guide for more information. 24 Chapter 3 Computer - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 33
Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup-Power Option OS Power Management Hardware Power Management Thermal Description ● Runtime Power Management- Enable/Disable. Allows certain operating - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 34
Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup-Advanced (for advanced users) Option Power-On Options BIOS Power messages (enable/disable). Default is disabled. ● Press the ESC key for Startup Menu (Enable/ - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 35
to run at a higher than standard frequency and power if other cores are idle. Default is enabled. ● Printer mode (Bi-Directional, EPP + ECP, Output Only). Default is EPP+ECP. ● Num Lock State at Power-On (off/on). Default is off. ● Integrated Video (enable/disable). Use this option to disable the - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 36
(F10) Utility before Restore is needed. (See Save to Removable Media on page 18 in the Computer Setup-File table.) NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 37
and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 38
Removing DIPs from vinyl tray 2,000 V Removing DIPs from Styrofoam 3,500 V Removing bubble pack from PCB 7,000 V Packing PCBs in foam-lined box 5,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21, - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 39
. Handle them only at static-free work areas. ● Turn off power and input signals before inserting and removing connectors or test equipment. ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 40
liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions 1. Never use - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 41
on page 32. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 32 before many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 42
Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power Supply Fan The power supply the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 43
power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions system or return them to HP, their authorized partners, or their agents. Service Considerations 35 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 44
of pins in power cable Maximum data thin, 7-pin cable designed to transmit data for only a single drive. SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP top of expansion cards or memory modules. Printed circuit cards like these are not designed to - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 45
bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves. Cable Management 37 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 46
operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Routine into an active AC outlet. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 47
computer from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 5-1 Removing the access panel To install the access panel, reverse the removal procedure. Access Panel 39 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 48
39). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 5-2 Removing the front bezel To install the front bezel, reverse the removal procedure. 40 Chapter 5 Removal and Replacement Procedures - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 49
3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access dual channel mode. DDR3-SDRAM DIMMs CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not compatible - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 50
and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 51
Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 52
to install any additional modules. 7. Replace the access panel. 8. If the computer was on a stand, replace the stand. 9. Reconnect the power cord and x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. You can install a PCI Express x1, x4, x8, or x16 expansion - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 53
card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 54
components. Figure 5-8 Removing a PCI Express x16 expansion card 6. Store the removed card in anti-static packaging. 7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 55
card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2). Figure 5-9 Installing an expansion card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 56
4 DIMM1 (Channel B) DIMM1 5 Power SATAPWR0 6 Power SATAPWR1 7 SATA 3.0 SATA0 8 SATA 2.0 SATA1 Color white black white black black dark Hard Drive, or 2nd Optical Drive if an eSATA Adapter Cable exists 1st Optical Drive eSATA Adapter Cable, or 2nd Optical Drive Parallel Port Serial - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 57
board connections (continued) No. System Board Connector System Board Label 15 USB MEDIA2 Color black 16 Hood Sensor 17 PCI Express x1 18 PCI Express x1 19 PCI Express shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Drives 49 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 58
optional eSATA adapter cable to ● The power cable for the HP-supplied metric screws are black and the HPsupplied standard screws are silver. If you are replacing the primary hard drive, you must remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 59
Remove the access panel (Access Panel on page 39). 3. Rotate the drive cage to its upright position. 4. If removing an optical drive, disconnect the power cable and data cable from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 60
pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 5-14 Removing the 5.25-inch Drive Installing Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 61
frame under the drive cage. Ensure that the data cable is routed through these guides before connecting it to the optical drive. 9. Connect the power cable and data cable to the rear of the optical drive. NOTE: The power cable for the optical drive is a three-headed cable that is routed from the - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 62
inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding. 2. Disconnect the drive . Figure 5-17 Disconnecting the Media Card Reader USB Cable 3. Press down on the green drive retainer button located on the left - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 63
HP-supplied M3 metric screws are black and the HP-supplied 6-32 standard screws are silver. Refer to Installing and Removing Drives on page 50 for illustrations of the guide off and that the power cord is disconnected from the electrical outlet before proceeding. 2. If you are installing a drive in a - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 64
b. If installing a media card reader, connect the USB cable from the media transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 65
to its upright position. The hard drive is located beneath the power supply. Figure 5-22 Raising the Power Supply 5. Disconnect the power cable and data cable from the back of the hard drive. 6. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 66
hard drive. Figure 5-24 Installing Hard Drive Guide Screws 8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 5-25 Installing the Hard Drive 9. Connect the power cable and data cable - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 67
the access panel (Access Panel on page 39). 3. Lift the fan duct straight up out of the chassis. Figure 5-26 Removing the fan duct To install the fan duct, reverse the removal procedure. Fan duct 59 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 68
(Fan duct on page 59). 5. Disconnect the fan cable from the red/brown system board connector labeled CHFAN1. Figure 5-27 Disconnecting the front fan cable 6. Press the tabs that secure the fan assembly to the front of the chassis (1). 60 Chapter 5 Removal and Replacement Procedures - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 69
7. Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 5-28 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit. Front Fan Assembly 61 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 70
blade screwdriver can be used to push the hood sensor out of the slot. Figure 5-29 Removing the hood sensor from the chassis fan To install the hood sensor, reverse the removal procedure. 62 Chapter 5 Removal and Replacement Procedures - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 71
● Yellow connector labeled FRONT USB ● Green connector labeled FRONT USB2 ● Blue connector labeled FRONT AUD ● Black connector labeled PB/LED Figure 5-30 Disconnecting the front I/O, power switch/LED assembly cables 7. Remove the screw (1) that secures the assembly to the front of the chassis. Front - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 72
the assembly into the chassis (2), and then remove the assembly from the computer. Figure 5-31 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 73
that secures the speaker to the chassis (2). 7. Lift the speaker from the inside of the chassis to remove it (3). Figure 5-32 Removing the speaker To install the speaker, reverse the removal procedures. Speaker 65 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 74
Heat sink The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 38). 2. Remove the access panel (Access Panel on page 39). 3. Remove the fan duct (Fan duct on page - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 75
pairs (as in an X) to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board. Failure to install the fan duct may cause the computer to overheat. Heat sink 67 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 76
sink (Heat sink on page 66). 6. Rotate the locking lever to its full open position (1). 7. Raise and rotate the microprocessor retainer to its fully open position the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor's solder - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 77
with an alcohol pad supplied in the spares kit. After the alcohol supplied in the spares kit. 4. Apply the thermal grease provided in the spares kit to the top of the processor and install require replacing the system board. NOTE: After installing a new processor onto the system board, always - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 78
5. Rotate the power supply to its full upright position. 6. Release the power supply cables from the cable retaining clip under the drive cage. 7. Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 79
To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply. System Board 1. Prepare the computer for disassembly ( - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 80
power supply. Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed the HP spare designated for this product. 72 Chapter 5 Removal - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 81
Setup (F10) Utility Guide for information on backing up the CMOS settings. NOTE: HP encourages customers to recycle used electronic hardware, HP original print type of battery holder on your system board, complete the following instructions to replace the battery: Type 1 Battery Holder 1. Lift the - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 82
2 holder 3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 16. Type 3 Battery Holder 1. Pull back on the clip - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 83
turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Tower Orientation NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 3. Lock any - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 84
appendix contains the pin assignments for computer connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Mouse Connector and Icon Pin Signal 1 Data 2 Unused - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 85
Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (12V if powered) 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 86
Microphone Connector and Icon (1/8" miniphone) 1 23 Headphone Connector and Icon (1/8" miniphone) 1 23 Line-in Audio Connector and Icon (1/8" miniphone) 1 23 Line-out Audio Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Audio_Right Ground Pin 1 (Tip) 2 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 87
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground 4-Pin Power (for CPU) Connector and Icon Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 88
Drive Connector Pin Signal S1 Ground S5 BP1 Ground P5 BP9 V 5 P13 V 12 *S = Data, P = Power Pin Signal S2 A+ S6 B+ P2 V 3.3 P6 Ground P10 Ground P14 V12 Pin Signal S3 AS7 Ground P3 V 3.3 P7 V 5 P11 Reserved P15 V 12 Pin Signal S4 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 89
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 +12V 8 JTAG5 4 GND 9 +3.3V 5 JTAG2 10 +3.3V 26 PERn(2) 31 GND 27 GND 32 RSVD 28 GND 33 RSVD 29 PERp3 34 GND 30 PERn3 35 PERp4 51 GND 56 PERp9 52 PERp8 57 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 90
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 +3.3 V 4 GND 9 JTAG1 5 SMCLK 10 3.3vAux 26 GND 31 PRSNT2# 27 PETp3 32 GND 28 PETn3 33 PETp4 29 GND 34 PETn4 30 RSVD 35 GND 51 PETn8 56 GND 52 GND 57 GND - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 91
DDC Data 8 No Connect 9 T.M.D.S. Data1- 10 T.M.D.S. Data1+ 11 T.M.D.S. Data1/3 Shield 12 T.M.D.S. Data3- Pin Signal 13 T.M.D.S. Data3+ 14 +5V Power 15 Ground (for +5V) 16 Hot Pug Detect 17 T.M.D.S. Data0- 18 T.M.D.S. Data0+ 19 T.M.D.S. Data0/5 Shield 20 T.M.D.S. Data5- 21 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 92
DisplayPort Connector Connector and Icon Pin Signal 1 ML_Lane 0 (p) 2 Ground 3 ML_Lane 0 (n) 4 ML_Lane 1 (p) 5 Ground 6 ML_Lane 1 (n) 7 ML_Lane 2 (p) 8 Ground 9 ML_Lane 2 (n) 10 ML_Lane 3 (p) 11 Ground 12 ML_Lane 3 (n) Pin Signal 13 CONFIG1 14 CONFIG2 15 AUX CH (p) - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 93
120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that agency responsible for evaluation in the country where the power cord set will be installed. 2. The power cord set must have a minimum current capacity of - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 94
Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country VDE 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 95
that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 96
to a PXE server. Run Computer Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 97
Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module(s) support 1. If additional memory was recently ECC - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 98
the keyboard. 4. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Reseat the graphics card ( Power Supply fan not detected Power supply fan is not connected or may have malfunctioned. 1. Reseat power supply fan. 2. Reseat fan cable. 3. Replace power supply - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 99
-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link could not page 100.) 3. Reconfigure card resources and/or run Computer Setup utilities. 1155-Serial Port Address Conflict Detected Both external and internal - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 100
Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power cord, re-seat the memory modules, and reboot the computer. - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 101
, and reboot the computer. 4. If the error persists, replace the system board. 2203-Setup error during MEBx execution MEBx selection or exit resulted in a setup failure. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 102
not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket contained on the USB key is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 103
in which the BIOS could not unlock version. the ME firmware region. 3. If the error still persists, replace the system board. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. POST Numeric Codes and Text Messages 95 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 104
4. Replace keyboard. Run Computer Setup and Diagnostic utilities. Interpreting POST the computer is plugged into an AC power source, voltage is always applied to hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the Power LED On. None Computer on. None Green Power - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 105
the system board. OR 2. Check if a device is causing the problem by The incorrect external removing ALL attached devices (such as power supply adapter is hard, diskette, or optical drives, and being used on the USDT. expansion cards). Power on the system. If the system enters the POST, then - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 106
. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. 2. Replace DIMMs - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 107
but LEDs continue until problem is solved. The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor. System does not power on and LEDs are - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 108
, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 109
easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 110
system components to cool before touching. CAUTION: When the computer is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. Static electricity can damage the electronic - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 111
turn on power. NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 112
diagnose problems that might result in unwarranted hard drive replacement. When these systems are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 113
Setup Utilities menu: File, Storage, Security, Power, and Advanced. 3. Select Storage > DPS Self-Test. The screen will display the list of DPS-capable hard drives that are installed reported to your service provider for help in diagnosing the computer problem. Accessing DPS Through Computer Setup 105 - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 114
type and number of options installed. Relative Humidity (noncondensing) Operating 10-90% 10-90% Nonoperating (38.7°C max wet bulb) 5-95% 5-95% Maximum Altitude (unpressurized) Operating 10,000 ft 3048 m Nonoperating 30,000 ft 9144 m Power Supply Operating Voltage Range 90-264 VAC - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 115
power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch. t200 Specifications Table F-2 t200 Zero Client the type and number of options installed. ** The operating temperature range when the t200 Zero Client is attached to a flat panel - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 116
power supply 34 flashing LEDs 96 front bezel removal and replacement 40 removing blanks 41 front fan removal and replacement 60 front I/O, power switch assembly removal and replacement 63 front panel components ms6200 2 t200 5 G grounding methods 30 guide screws location 50 H hard drive installation - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 117
guidelines 32 optical drive installation 52 removal 51 overheating, prevention 32 P password clearing 100 power-on 100 setup 100 PCI Express pin assignments 81 POST error messages 87 power cord set requirements country specific 86 power LED location, t200 5 power supply fan 34 operating voltage - HP t200 | HP MultiSeat ms6200 Desktop and HP t200 Zero Client for MultiSeat Main - Page 118
Torx T15 screwdriver 34 tower orientation 75 U USB PC power connector location t200 6 USB pin assignments 77 USB ports ms6200 2 t200 5 V ventilation, proper 32 VGA connector location t200 6 W weight 107 110 Index
Maintenance and Service Guide
HP MultiSeat ms6200 and HP t200 Zero Client
For MultiSeat