Hoover FH51102 Product Manual - Page 28

Troubleshooting - review

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Troubleshooting: Any other servicing should be done by an authorized service representative. USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE EXPERIENCING. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call Customer Service at 1-800-944-9200 for further instruction before continuing use. PROBLEM Cleaner won't run Cleaner won't pick-up or low suction Water escaping from Cleaner Cleaner won't dispense ! WARNING ! To reduce the risk of personal injury Unplug before cleaning or servicing. 25 Hose nozzle will not spray after filling the Clean Water Tank or Detergent Container. Motor noise becomes high-pitched Brushrolls are not spinning POSSIBLE CAUSE POSSIBLE SOLUTION 1. Power cord not firmly plugged into outlet. 1. Plug unit in firmly. 2. Blown fuse or tripped breaker. 3. Needs service. 1. Dirty Water Tank is not installed correctly. 2. Dirty Water Tank is full. 2. Check fuse or breaker in home. Replace fuse/reset breaker in home. 3. Take to service center. To find nearest location, visit our website at www.hoover.com or call 1-800-944-9200. 1. Review Placing Dirty Water Tank in base of cleaner - Pg. 8. 2. Empty Dirty Water Tank. 3. Dirty Water Tank is clogged. 4. Air path is clogged. 3. Clean Dirty Water Tank. 4. Unclog air path. 1. Dirty Water Tank is full. 1. Empty Dirty Water Tank. 2. Dirty Water tank is not installed correctly. 2. Review Placing Dirty Water Tank in base of cleaner 8. 3. C lean Water Solution Tank not installed properly. 1. Clean Water Solution Tank is empty. 3. Review Clean Water Solution Tank Installation. 1. Fill Clean Water Solution Tank. 2. Clean Water Solution Tank not installed properly. 3. Needs service. 1. Air is trapped in the pump and hose. 2. The connection to the tool port is loose. 2. Review Clean Water Solution Tank Installation. 3. T ake to service center. To find nearest location, visit our website at www.hoover.com or call 1-800-944-9200. 1. Turn on the cleaner. If hose does not spray, prime the pump by lowering the hose down to the floor and hold the trigger for up to 1 minute. 2. Ensure that the Hose is securely connected to the hose connection. 1. Dirty Water Tank is full. 1. Empty Dirty Water Tank. 2. Dirty Water Tank is clogged. 2. Clean Dirty Water Tank. 3. Air path is clogged. 3. Unclog air path. 4. The float in the Dirty Water Tank has been 4. Review Emptying & Cleaning the Dirty Water Tank. activated. 1. Belt needs to be changed. 1. Refer to how to change belt. 2. Something is jammed in the brushroll. 2. Remove jammed item from cleaner with unit turned off and unplugged.

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25
Troubleshooting:
Any other servicing should be
done by an authorized service
representative.
USE TROUBLESHOOTING GUIDE
AS A FIRST STEP TO RESOLVE
ANY PROBLEMS YOU MAY BE
EXPERIENCING.
If appliance is not working as
it should, has been dropped,
damaged, left outdoors, or
dropped into water, call Customer
Service at 1-800-944-9200
for further instruction before
continuing use.
WARNING
To reduce the risk of personal injury -
Unplug before cleaning or servicing.
!
!
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Cleaner won’t run
1. Power cord not firmly plugged into outlet.
1. Plug unit in firmly.
2. Blown fuse or tripped breaker.
2.
Check fuse or breaker in home. Replace fuse/reset
breaker in home.
3. Needs service.
3.
Take to service center. To find nearest location, visit our
website at www.hoover.com or call 1-800-944-9200.
Cleaner won’t
pick-up or low
suction
1. Dirty W
a
ter Tank is not installed correctly.
1. Review Pl
a
cing Dirty Water Tank in base of cleaner - Pg. 8.
2. Dirty Water Tank is full.
2. Empty Dirty Water Tank.
3. Dirty
Water T
ank is clogged.
3. Clean Dirty Water Tank.
4. Air path is clogged.
4. Unclog air path.
Water escaping
from Cleaner
1. Dirty Water Tank is full.
1. Empty Dirty Water Tank.
2. Dirty Water tank is not installed correctly.
2. Review Placing Dirty Water Tank in base of cleaner
8.
3. Clean Water Solution Tank not installed
properly.
3. Review Clean Water Solution Tank Installation.
Cleaner won’t
dispense
1. Clean Water Solution Tank is empty.
1. Fill Clean Water Solution Tank.
2. Clean Water Solution Tank not installed
properly.
2. Review Clean Water Solution Tank Installation.
3. Needs service.
3. Take to service center. To find nearest location, visit our
website at www.hoover.com or call 1-800-944-9200.
Hose nozzle will
not spray after
filling the Clean
Water Tank or
Detergent
Container.
1. Air is trapped in the pump and hose.
2. The connection to the tool port is loose.
1. Turn on the cleaner. If hose does not spray, prime the
pump by lowering the hose down to the floor and hold the
trigger for up to 1 minute.
2. Ensure that the Hose is securely connected to the hose
connection.
Motor noise
becomes
high-pitched
1. Dirty Water Tank is full.
1. Empty Dirty Water Tank.
2. Dirty
Water T
ank is clogged.
2. Clean Dirty Water Tank.
3. Air path is clogged.
3. Unclog air path.
4. The float in the Dirty Water Tank has been
activated.
4. Review Emptying & Cleaning the Dirty Water
Tank.
Brushrolls are not
spinning
1. Belt needs to be changed.
1. Refer to how to change belt.
2. Something is jammed in the brushroll.
2.
Remove jammed item from cleaner with unit turned off
and unplugged.