Hoover U5175900 Manual - Page 11

Service To obtain approved HOOVER service and genuine HOOVER parts, locate the nearest Hoover Factory Service Center or Authorized Hoover Warranty Service Dealer (Depot) by: • checking the Yellow Pages under "Vacuum Cleaners - Household" OR - • checking the list of Factory Service Centers provided with this cleaner OR - • checking the Service section of The Hoover Company on-line at www.hoover.com OR - • calling 1-800-944-9200 for an automated referral of authorized service outlet locations (U.S. only). Do not send your cleaner to The Hoover Company in North Canton for service, this will only result in delay. If further assistance is needed, contact The Hoover Company Consumer Response Center, North Canton, Ohio 44720, Phone: 330-499-9499. In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone: 1-800-263-6376. Always identify your cleaner by the complete model number when requesting information or ordering parts. (The model number appears on the bottom of the cleaner.) Hoover cleaning performance This Hoover Cleaning Performance System is for comparing the relative progressive performance of Hoover uprights only and not for comparison with any other brands. The majority of this rating is based upon the ASTM International Carpet Cleaning Effectiveness Test (ASTM Test F608). Other performance factors include Hose Power (ASTM Test F558), Surface Litter Cleaning, Hard Floor Cleaning, Edge Cleaning, Cleaning Width, and Air Filtration. 4. If you have a problem If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below. Problem: Cleaner won't run Possible cause Possible solution • Not firmly plugged in • Plug unit in firmly • No voltage in wall plug • Check fuse or breaker • Blown fuse or tripped breaker • Replace fuse or reset breaker • Thermal protector activated • Allow cleaner to cool for 30 minutes (this will reset the thermal protector) (see pg. 10). Prob Problem: Cleaner won't pick up Possible cause Possible solution • Broken or worn belt • Replace belt • Agitator brush roll worn • Replace brush roll • Dirt cup full • Empty cup • Incorrect carpet height setting • Move nozzle control knob to lower setting • Blockage in air flow passage • Clear blockage • Pleated filter clogged • Clean pleated filter as described in the "Filter assembly" section • Dirt cup not properly installed • Position dirt cup properly and lock in place (Fig. 3-10) • Filter chamber lid not positioned properly or missing • Ensure that filter chamber lid is properly positioned • Filter assembly not installed properly • Ensure that the filter assembly is positioned properly (Fig. 3-9) Problem: Cleaner hard to push Possible cause Possible solution • Incorrect carpet height setting • Move nozzle control knob to a higher setting Problem: Cleaning tools won't pick up Possible cause Possible solution • Dirt cup not properly installed • Position dirt cup properly and lock in place (Fig. 3-10) • Blockage in hose • Clear blockage Problem: Smoky/burning smell detected Possible cause Possible solution • Belt broken or stretched • Replace agitator brush roll belt as described in Figs. 3-17 through 3-27 in the Maintenance section. Clearing blockages Disconnect cleaner from electrical outlet. Low suction or pick up may be due to a blockage in the system. Refer to the following steps to check for blockages continuing with each step until the blockage is found: Turn cleaner OFF and disconnect from electrical outlet. 1. Check fullness of dirt cup and filter assembly; empty cup and clean filters if needed. 4-1 A Check dirt path 2. Remove dirt cup, look in duct (A). 3. Clear blockage from dirt duct. 4-2 B Check intake opening 4. Remove dirt cup and look in duct (B). 5. Clear blockage from duct. Continued § 11