Hoover WH20100 Manual - Page 11

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7 Troubleshooting USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE EXPERIENCING. All servicing should be done by an authorized service representative. ! WARNING ! To reduce risk of personal injury - unplug steamer before servicing and allow to cool. PROBLEM POSSIBLE REASON Reduced steam or 1.Clean water tank may be empty. no steam POSSIBLE SOLUTION 1. Please refer to the "Refill Water During Operation" section - page 7. 2. There is no power to the unit. 2. Turn power button on or check fuse or breaker in home. 3. The Water Fill Safety Cap may 3. Please refer to the "Refill Water During not be attached correctly. Operation" section - page 7. 4. Steam Nozzle may be blocked. Appliance worked 1. Not enough water in the tank. intermittently and then stopped Unit will not turn on 1. Blown fuse or breaker. 2. Power cord not plugged in. 3. Power button is not on. 4. Internal fuse is blown. 4. With unit unplugged and all steam discharged, clean any visible debris from outlet of steam nozzle using a paper clip. 1. Please refer to the "Refill Water During Operation" section - page 7. 1. Replace fuse or breaker in home. 2. Plug cord into a working circuit. 3. Press power button and make sure the blue light is illuminated 4. Call a customer service representative at: 1-800-944-9200 8 Service To obtain approved Hoover® service and genuine Hoover® parts, locate the nearest Authorized Hoover® Warranty Service Dealer (Depot) by: • Checking the Yellow Pages under "Vacuum Cleaners" or "Household". • Visit our website at hoover.com (U.S. Customers) or hoover.ca (Canadian customers). Follow the service center link to find the service outlet nearest you. • For an automated referral of authorized service outlet locations call 1-800-944-9200. Do not send your steamer to Hoover®, Inc., in Glenwillow for service. This will only result in delay. If you need further assistance: To speak with a customer service representative call 1-800-944-9200; Mon-Fri 8am-7pm EST. Always identify your steamer by the complete model number when requesting information or ordering parts. (The model number appears on the bottom of the steamer.) PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE. 11

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Service
8
USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE
EXPERIENCING.
All servicing should be done by an authorized service representative.
WARNING
!
!
To reduce risk of personal injury - unplug steamer before servicing and allow to cool.
PROBLEM
POSSIBLE REASON
POSSIBLE SOLUTION
Reduced steam or
no steam
1.Clean water tank may be empty.
1. Please refer to the “Refill Water During
Operation” section - page 7.
2. There is no power to the unit.
2. Turn power button on or check fuse or
breaker in home.
3. The Water Fill Safety Cap may
not be attached correctly.
3. Please refer to the “Refill Water During
Operation” section - page 7.
4. Steam Nozzle may be blocked.
4. With unit unplugged and all steam
discharged, clean any visible debris from
outlet of steam nozzle using a paper clip.
Appliance worked
intermittently and
then stopped
1. Not enough water in the tank.
1. Please refer to the “Refill Water During
Operation” section - page 7.
Unit will not turn on
1. Blown fuse or breaker.
1. Replace fuse or breaker in home.
2. Power cord not plugged in.
2. Plug cord into a working circuit.
3. Power button is not on.
3. Press power button and make sure the
blue light is illuminated
4. Internal fuse is blown.
4. Call a customer service representative
at: 1-800-944-9200
Troubleshooting
7
To obtain approved Hoover
®
service and genuine Hoover
®
parts, locate the nearest Authorized Hoover
®
Warranty Service Dealer (Depot) by:
• Checking the Yellow Pages under “Vacuum Cleaners” or “Household”.
• Visit our website at hoover.com (U.S. Customers) or hoover.ca (Canadian customers).
Follow the service center link to find the service outlet nearest you.
• For an automated referral of authorized service outlet locations call 1-800-944-9200.
Do not send your steamer to Hoover
®
, Inc., in Glenwillow for service. This will only result in delay.
If you need further assistance:
To speak with a customer service representative call 1-800-944-9200; Mon-Fri 8am-7pm EST. Always
identify your steamer by the complete model number when requesting information or ordering parts. (The
model number appears on the bottom of the steamer.)
PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE.
11