Hoveround Prowler 4-Wheel Scooter User Manual - Page 19

For service assistance, please call your authorized ActiveCare dealer. Troubleshooting This table is only a guide to aid you in getting your scooter operating, should you have any problems. If you are unable to get your scooter operating, please contact your Authorized Service Center. Table 1: Basic Troubleshooting Symptom Possible Cause Solution Scooter does 1. Key switch is not "ON" not move 2. Main circuit breaker tripped 1. Turn key switch to "ON". 2.Reset circuit breaker in trunk area. 3. Brake release lever in 'Freewheel Mode' 3. Place lever to 'Drive Mode'. 4. Charger connected to outlet 4. Disconnect charger. 5. Battery power low 5. Recharge battery. 6. Scooter shuts down to conserve 6. Cycle key switch "OFF", then "ON". battery 7. Controller error 7. Check diagnostic light for Flash Code (See Table 2 to get solution). Scooter feels wobbly when driven 1. Seat is loose 1. Check seat for loose hardware or damage. Ensure seat in locked position. 2. Bearing in tiller worn 2. Replace bearings. Range less than 1. Charging too infrequently expected 2. Defective or worn out battery 1. Charge scooter more often. 2. Load test batteries. If necessary, replace. 3. Cold weather reduces battery life 3. Allow batteries to reach room temperature and then fully recharge. 4. Defective charger 4. Contact your Authorized Service Center. Erratic behavior 1. Faulty engager when engager is operated 1. Contact your Authorized Service Center. Brake squeals 1. Dirt in brake pad 1. Blow dirt out with air pressure hose. Brake release lever sticks Stiffness in steering 1. Rust and corrosion 1. Possible grime build-up 1. Spray ball detent area with lubrication oil. 1. Lubricate rod end joints. The diagnostic flash codes for your scooter are designed to help you perform basic troubleshooting quickly and easily. A diagnostic flash code flashes from the diagnostic light in the event one of the conditions listed below develops. Prowler 3310/3410 Owner's Manual 18