Huawei W2 Ascend W2 Quick Start - Page 18

Common questions I can't log in to my Microsoft account. What can I do? • Make sure the time zone or time and date are correctly set. Tap > date + time, switch Set automatically off, and tap the corresponding boxes to adjust the time zone, date, or time. • Restart your phone and try again. • Tap > about > reset your phone to restore your phone to its factory settings. • The network or Microsoft server may not be functioning properly. Wait a while and try again. If the problem persists, please contact Huawei technical support. If the user's age associated with the Microsoft account is under 18, certain applications with age restrictions may be unavailable. If your account information is incorrect or needs updating, log in to windowsphone.com to modify or update it. After I connect my phone to a computer, I can't copy files to and from the computer. What can I do? Check whether your computer OS supports MTP. If your computer runs Windows XP, download Windows Media Player 11 from Microsoft's official website and install it on your computer. (By default, Windows Vista, Windows 7, and Windows 8 support MTP.) The problem may persist in some simplified Windows OSs that do not have certain components or provide certain services. If this is the case, install the full version of the Windows OS.