Huawei W2 Ascend W2 Quick Start - Page 19

My phone is not working properly. What can I do? For example: • My phone fails to power on correctly. • My phone does not respond to my tapping motions. • Some applications are not running as expected. Try the following: • Press and hold the power button for about 10 seconds to restart your phone or reinstall the battery and power on your phone again. • Your microSD card may be incompatible with your phone. Remove the microSD card and try again. • Tap > phone update > check for updates and update your phone's software. • If the problem persists, perform the following procedure to forcibly restore your phone to its factory settings: 1. When your phone is powered off, press and hold the power button to power it on. 2. Press and hold the volume down button until an exclamation mark appears on the screen, which indicates that the restoration is about to begin. 3. Press the volume up, volume down, power, and volume down buttons in sequence. Your phone then restarts and restores its factory settings. Before you update your phone, make sure your phone has sufficient storage space available. You can free up some space by deleting applications, songs, videos, and other media files.