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Smart contact assembly service check

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Infoprint 1332/1352/1372 Smart contact assembly service check Note: If you are unable to clear a "32-Unsupported Cartridge" User Error message, be sure an IBM print cartridge is correctly installed in the printer. The cartridge is easily identified by the contact board on the right side rear of the cartridge. Install another print cartridge before attempting to troubleshoot the printer. Make sure the smart cable is properly connected to J19 on the system board. Check the print cartridge for damage or improper installation of the smart chip. Also, be sure there is proper contact between the smart chip on the cartridge, and the smart contact assembly. Service tip: An intermittent "32-Unsupported Cartridge" User Error message can be caused by poor contact between the smart cartridge contacts in the upper front cover and the smart chip. Also check for proper seating of the smart cartridge cable to the system board. FRU 1 Smart contact assembly System board Action Check the voltage on the smart cartridge contact. The voltage measures approximately +3.8 V dc when not writing data to the system board. If data is being written, the voltage measures approximately 0 V dc. If incorrect, disconnect the cable from J19 on the system board and check the voltage on J19-1. The voltage measures approximately +5 V dc. • If incorrect, replace the system board. • If correct, replace the smart cartridge contact assembly. Diagnostic information 2-85

Section	Page
Go back	2
Laser notices	9
Laser notice	9
Laser	9
Avis relatif à l’utilisation de laser	9
Avvertenze sui prodotti laser	10
Avisos sobre el láser	10
Declaração sobre Laser	10
Laserinformatie	11
Lasermeddelelse	11
Huomautus laserlaitteesta	11
Laser-notis	12
Laser-melding	12
Avís sobre el Làser	12
Japanese Laser Notice	13
Korean Laser Notice	14
Safety information	15
Consignes de sécurité	15
orme di sicurezza	16
Sicherheitshinweise	17
Pautas de Seguridad	17
Informações de Segurança	17
Informació de Seguretat	18
Preface	19
Definitions	19
1. General information	21
Maintenance approach	21
Options	22
Print speed and performance print speed	23
Performance	23
Time to first print	24
Memory configuration	24
Printer specifications	25
Dimensions	25
Operating clearances	26
Power and electrical specifications	26
Electrical specifications	26
Acoustics	27
Environment	27
Media specifications	28
Print area	32
Media guidelines	32
Paper	32
Envelopes	33
Transparencies	33
Labels	33
Tools required	34
Acronyms	35
2. Diagnostic information	37
Start	37
Messages and error codes	38
Service error codes	38
Sub error codes	41
Sub error codes for 9xx and 2xx error codes	41
Base printer sub error codes	42
Base printer (fuser) sub error codes	47
Duplex option sub error codes	48
Envelope feeder sub error codes	49
User status displays	50
User status messages	53
User attendance messages	55
User line 2 link messages	68
Check device connection messages	69
Power-On Self Test (POST)	70
Symptom tables	71
Base printer symptoms	71
High-capacity feeder (2000-sheet) symptoms	71
Paper tray symptoms	72
Duplex option symptoms	72
Envelope feeder symptoms	72
Output expander	72
StapleSmart finisher	73
Service Checks	74
5-Bin mailbox service check	74
900 Error Code service check	77
950 Error Code service check	78
Charge roll service check	79
Cover closed switch/cable service check	80
Dead machine service check	81
Duplex option service check	83
Envelope feeder service check	85
Fuser service checks	88
Cold fuser service check	88
Hot fuser service check	90
Fuser solenoid service check	91
High-capacity feeder input tray service check	92
High-capacity output stacker service check	98
Input sensor service check	100
Input tray(s) service check	100
Internal tray card/paper size sensing service check	102
Main drive service check	104
Main fan service check	105
Operator panel service check	106
Operator panel buttons service check	106
Operator panel display service check	106
Options service check	107
Flash Memory Option(s)	107
DRAM Memory Option(s)	107
Hard Disk Option	107
Output bin sensor standard tray service check	108
Output expander service check	108
Paper feed service check	112
Parallel port service check	113
Printhead service check	114
Print quality service check	114
Smart contact assembly service check	121
StapleSmart finisher service check	122
Toner sensor service check	129
Transfer roll service check	130
3. Diagnostic aids	131
Diagnostics mode	131
Entering Diagnostic Mode:	131
Available tests	131
Exiting Diagnostics Mode	131
Device tests	132
Quick Disk Test	132
Disk Test/Clean	132
Flash Test	133
Disabling Download Emulations	133
Duplex tests	134
Duplex Quick Test	134
Duplex Sensor Test	134
Duplex Motor Test	135
Duplex Feed 1 Test	135
Duplex Feed 2 Test	136
Error log	136
Viewing the error log	136
Printing the error log	137
Clearing the error log	138
Hardware tests	138
LCD Test	138
Button Test	138
SDRAM Memory Test	139
ROM Memory Test	139
Parallel Wrap Test	139
Input tray tests	140
Input Tray Feed Test	140
Input Tray Sensor Test	140
Output Bin Tests	141
Output Bin Test—Standard Bin	141
Output Bin Feed Test	141
Feed to All Bins Test	142
Output Bin Sensor Test	142
Finisher Tests for StapleSmart Finisher	144
Finisher Feed Tests	144
Finisher Sensor Tests	144
Staple Sensor Test	145
Cover and Door Sensors	145
Pass and Media Sensors	145
Bin Level Sensor	145
Base Sensor Test	146
Print registration	146
Printer setup	147
Setting the page count	147
Viewing the permanent page count	147
Maintenance page count	147
Setting configuration ID	148
Restore EP Factory Defaults	148
Print tests	149
Print quality test pages	150
Printing menu settings page	150
Theory	151
Autocompensator operation	151
Autoconnect system, paper tray options, envelope feeder—electrical	151
Autoconnect cabling and connectors	151
Duplex Option	151
Option microcode	152
Paper feed jams	152
Paper jams—base printer	153
Paper jams—options	154
Error Message 23x Paper Jam - Check Duplex Option	154
Error Message 24x (x=tray 1 through 5) Paper Jam Check Tray x	155
Error Message 250 Paper Jam - Check MP Feeder	155
Error Message 260 Paper Jam - Check Envelope Feeder	155
Error Message 27x Paper Jam - Check Bin x	155
Error Message 28x Paper Jam (x=StapleSmart finisher)	155
Error Message 282 - Check Stapler	156
Error Message 283 - Check Stapler	156
4. Repair information	157
Handling ESD-sensitive parts	157
Adjustment procedures	158
Duplex motor drive belt adjustment	158
Fuser solenoid adjustment	158
Gap adjustment	159
Printhead assembly adjustment	159
Paper alignment assembly adjustment	160
Screw identification table	162
Removal procedures	165
Covers removals	165
Left door removal	165
Right cover removal	166
Upper front cover removal	168
Laser cover removal	170
Bevel gear removal	172
Installation	173
Communications board removal	174
Cover closed switch/cable removal	175
Developer drive assembly removal	176
Frames removals	176
EP frame assembly	176
Left side frame	176
Right side frame	178
Fuser assembly removal	179
Fuser cover removal	181
Fuser exit sensor or fuser narrow media sensor removal	184
Fuser lamp removal	184
Fuser transfer plate removal	186
High voltage power supply removal	187
Inner paper deflector assembly removal	189
Inner shield removal	190
Input sensor removal	190
Integrated tray autocompensator assembly removal	191
Integrated tray autocompensator pick roll assembly removal	194
Interconnect board assembly removal	196
Internal tray card (ITC)/Paper size sensing board removal	197
Low voltage power supply removal	198
Main drive assembly removal	200
Main fan removal	202
Multipurpose tray/lower deflector assembly removal	203
Operator panel assembly removal	204
Operator panel bezel removal	205
Operator panel cable removal	206
Optional 250 or 500-sheet paper tray assembly removal	207
Paper tray autocompensator assembly removal	207
Paper tray frame assembly removal	207
Paper tray board removal	207
Paper tray paper out sensor flag removal	207
Paper size spring comb removal	207
Outer shield removal	208
Paper alignment assembly removal	208
Paper bin full sensor flag assembly removal	210
Pick roll removal (MPT)	211
Printhead removal	212
Redrive assembly removal	213
Smart contact assembly removal	214
System board removal	214
Toner sensor removal	217
Transfer roll assembly removal	217
Upper front cover hinge assembly removal	218
Upper paper deflector assembly removal	219
5. Connector locations	221
Autoconnect	221
Envelope feeder board	222
Fuser Board	222
High-capacity output stacker board	223
High voltage power supply	224
Interconnect board	225
Low voltage power supply	226
Output expander control board	227
StapleSmart finisher	228
System board—non-network	230
System board—network	231
6. Preventive maintenance	237
Safety inspection guide	237
Lubrication specifications	237
Scheduled maintenance	237
7. Parts catalog	239
How to use this parts catalog	239
Assembly 1: Covers	240
Assembly 2: Frame 1	242
Assembly 3: Frame 2	244
Assembly 4: Printhead 1 (Infoprint 1332)	248
Assembly 5: Printhead 2 (Infoprint 1352)	249
Assembly 6: Printhead 3 (1372)	250
Assembly 7: Paper feed—autocompensator	251
Assembly 8: Paper feed—multipurpose feeder	252
Assembly 9: Paper feed—alignment	254
Assembly 10: Integrated paper tray—250sheet	256
Assembly 11: Integrated paper tray—500-sheet	258
Assembly 12: Drives—Main drive and developer drive	260
Assembly 13: Hot roll fuser	262
Assembly 14: Transfer/charging	264
Assembly 15: Electronics—power supplies	266
Assembly 16: Electronics—card assemblies	268
Assembly 17: Electronics—shields	270
Assembly 18: Cabling diagrams 1	272
Assembly 19: Cabling diagrams 2	274
Assembly 20: Cabling diagrams 3	276
Assembly 21: 250-sheet paper tray	278
Assembly 22: 500-sheet paper tray	282
Assembly 23: Duplex option	286
Assembly 24: Envelope feeder	288
Assembly 25: High-capacity feeder 1	290
Assembly 26: High-capacity feeder 2	292
Assembly 27: High-capacity feeder 3	294
Assembly 28: High-capacity feeder 4	296
Assembly 29: High-capacity feeder 5	298
Assembly 30: Kiosk—vertical paper adapter	300
Assembly 31: Kiosk—horizontal paper adapter	302
Assembly 32: StapleSmart finisher I	304
Assembly 33: StapleSmart finisher 2	306
Assembly 34: StapleSmart finisher 3	308
Assembly 35: StapleSmart finisher 4	310
Assembly 36: Options	312
Assembly 37: Miscellaneous	314
Index	315

Match case Limit results 1 per page

Diagnostic information

2-85

Infoprint 1332/1352/1372

Smart contact assembly service check

Note:

If you are unable to clear a “32-Unsupported Cartridge” User Error message, be sure an

IBM print cartridge is correctly installed in the printer. The cartridge is easily identified by

the contact board on the right side rear of the cartridge. Install another print cartridge before

attempting to troubleshoot the printer. Make sure the smart cable is properly connected to J19 on the

system board. Check the print cartridge for damage or improper installation of the smart chip. Also,

be sure there is proper contact between the smart chip on the cartridge, and the smart contact

assembly.

Service tip: An intermittent “32-Unsupported Cartridge” User Error message can be caused by poor

contact between the smart cartridge contacts in the upper front cover and the smart chip. Also check

for proper seating of the smart cartridge cable to the system board.

FRU

Action

Smart contact assembly

System board

Check the voltage on the smart cartridge contact. The voltage

measures approximately +3.8 V dc when not writing data to the

system board. If data is being written, the voltage measures

approximately 0 V dc. If incorrect, disconnect the cable from J19 on

the system board and check the voltage on J19-1. The voltage

measures approximately +5 V dc.

•

If incorrect, replace the system board.

•

If correct, replace the smart cartridge contact assembly.