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IBM 2158240 Hardware Maintenance Manual - Page 179

Appendix B. Online Support Information

UPC - 087944482000

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Appendix B. Online Support Information This section describes online technical support services available to help repair the Aptiva computer. This section covers: • IBM PC Company Bulletin Board Service (BBS) • IBM PC Company Fax-Back Service (US and Canada only) • IBM Online HelpCenter on America Online • IBM useful sites on the World Wide Web (WWW) Online technical support offers convenient and valuable information when you need it. IBM offers support areas on several online services where you can work with IBM technicians for solutions to your questions, download key files, and access database information for the Aptiva computer. The IBM PC Company offers online resources including several Internet World Wide Web sites, the IBM Online HelpCenter support areas, a Fax-Back service, and a Bulletin Board Service. The IBM PC Company BBS telephone number is (919) 517-0001. (U.S. and Canada only). The BBS contains a valuable file library with drivers, software updates, product information, and other file updates. To access the BBS, set your modem for eight data bits, one stop bit, and no parity bit. The IBM PC Company Automated Fax-Back System offers a variety of IBM computer-related articles. To access this service, call 800-IBM-3395. The FaxBack system file library can also be accessed through the PC Company BBS. Aptiva technical support is offered through the IBM Online HelpCenters on the America Online. IBM online support areas on all of the services can assist with your technical questions. These areas offer message boards monitored by IBM technicians, databases of computer-related solutions, and file libraries. You can reach the IBM Online HelpCenter on America Online using keyword: IBM Connection. For information about America Online, please call (800) 8276364 (U.S. and Canada only). America Online have limited international availability. To access the IBM PC Company Internet sites, you will need to acquire Internet access. Please check with your local Internet provider for more information. (Members of AOL can reach these sites through the Internet capabilities of the services.) Copyright IBM Corp. 1998 147

Section	Page
Contents	3
Notices	7
Voltage Supply Switch Settings	7
Safety Information	8
Laser Compliance Statement	30
Trademarks	31
Preface	32
General Information	33
Introduction	34
Product Overview	34
Processors (Machine Type 2158)	34
Processors (Machine Type 2163)	34
Pentium II	34
Celeron	35
Memory	35
External Ports	35
Diskette Drive	35
Hard Disk Drive	36
CD/DVD-ROM Drive	36
Multimedia	36
Power Management	36
Power Supply	36
Internal Cabling	36
Modem	37
Monitor (Not included with some models)	37
Keyboard	37
Mouse	38
Hardware Interfaces	38
CMOS Reset	39
Power-On Password	40
Flash (BIOS) Update Procedure	41
BIOS-contained Model Number and Serial Number	42
BIOS Setup Utility	43
Working with the Setup Menus	43
Starting the Setup Utility	43
Changing Parameter Settings	44
Loading the Default Settings	44
Exiting Setup	45
Viewing System Information, Video Information and Model Information	45
Disk Drives	46
Diskette Drive A	46
LS-120 Drive As	46
IDE Hard Disk and CD/DVD-ROM Drives	46
Input/Output Ports	48
Serial Port	48
Parallel Port	48
Onboard PS/2 Mouse (IRQ12)	48
Onboard USB	48
Onboard Audio Chip	49
Power Management	49
Power Management Mode	49
Startup Options	50
Date and Time	50
Advanced Options	51
Security Options	51
Memory/Cache Options	53
PnP/PCI Options	54
Specifications	55
Dimension (width x depth x height)	55
Weight	55
Environment	55
Power consumption	55
Electrical input	56
Operating Requirements	56
Special Tools	56
Check Procedures	57
Introduction	58
Start	59
Index of Symptoms, Messages, Error Codes, or Beeps	63
Troubleshooting	79
Factory-Installed Storage Devices	79
Factory-Installed Modem Card	82
Audio (Not Supported by Diagnostics Program)	84
CD/DVD-ROM Drive	86
Memory	87
Keyboard	88
Mouse	89
Power Supply	91
Monitor	93
Undetermined Problems	95
Diagnostic Aids	97
Introduction	98
Power-On Self Test	98
Diagnostic Diskette	99
Using the Diagnostic Diskette	99
Using Diagnostic Program from Recovery CD	99
Diagnostics Program Features	101
Repair Information	103
Removals and Replacements	104
Identifying the Parts of the System Unit	105
Cover	107
Bay Panels	109
Bay 1- 5.25-In. Bay (Internal or External Access)	110
Bay 2 - 5.25-In. Bay (Internal or External Access)	111
Bay 3 - 3.5-In. Bay (Internal or External Access)	113
Bay 4 - 3.5-In. Bay (External Access for Diskette Drive)	113
Power Supply	115
Adapter Cards	116
Memory(DIMM)	117
AMD-K6 Processor (for 2158)	118
Pentium II Processor Module (for 2163)	120
Removing the Pentium II CPU Module	120
Pentium II Processor Installation	121
Installing the Processor Heat Sink and Fan	122
SECC1 Package Installation	122
SECC2 Package Installation	123
Celeron Processor Module (for 2163)	125
Removing the Celeron CPU	125
Installing the Universal Retention Mechanism (URM)	127
Installing a Celeron CPU	128
System Backup Battery	131
Indicator LED and Cable	132
System Board	133
Handling ESD-Sensitive Parts	135
Software Recovery Procedure	136
Parts/Test Point Locations	137
Introduction	138
Machine Type 2158 System Board Jumpers and Connectors	139
Machine Type 2163 System Board Jumpers and Connectors	143
Power Supply Connectors and Voltages	146
Factory-Installed Modem Card Layout	148
3.5-In. Hard Disk Drive Jumper Settings	149
5.25-In. Hard Disk Drive Jumper Settings	152
CD-ROM Drive	153
Front Panel and Emergency-Exit	153
CD-ROM Drive Rear Panel Connectors and Jumpers	155
DVD-ROM Drive	156
Front Panel and Emergency-Exit	156
DVD-ROM Drive Rear Panel Connectors and Jumpers	157
DIMM Configurations	158
System Board Connector Pin Signals	159
Monitor Port Signals	159
Serial Port Signals	159
Parallel Port Signals	159
Mouse Port Signals	160
Keyboard Port Signals	160
Diskette Drive Cable Connector Signals	160
IDE Cable Connector Signals	161
Safety Inspection Guide	163
General Guidelines	164
Parts Catalog	165
Abbreviations	166
Assembly 1: Machine Type 2158/2163 System Unit	167
Assembly 2: Machine Type 2158/2163 Diskette, Hard Drive	170
Assembly 3: Machine Type 2158/2163 CD/DVD-ROM Drive	171
Assembly 4: Machine Type 2158/2163 Monitor and Power Cord	173
Assembly 5: Machine Type 2158/2163 Keyboard and Mouse	174
Assembly 6: Machine Type 2158/2163 Zip Drive and Network Adapter	175
Assembly 7: Machine Type 2158/2163 Software	176
Appendix B. Online Support Information	179
Appendix C. Model/Monitor Configurations and FRU Part Numbers	181

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147

Appendix B. Online Support Information

This section describes online technical support services available to help repair

the Aptiva computer.

This section covers:

•

IBM PC Company Bulletin Board Service (BBS)

•

IBM PC Company Fax-Back Service (US and Canada only)

•

IBM Online HelpCenter on America Online

•

IBM useful sites on the World Wide Web (WWW)

Online technical support offers convenient and valuable information when you

need it. IBM offers support areas on several online services where you can

work with IBM technicians for solutions to your questions, download key files,

and access database information for the Aptiva computer.

The IBM PC Company offers online resources including several Internet World

Wide Web sites, the IBM Online HelpCenter support areas, a Fax-Back

service, and a Bulletin Board Service.

The IBM PC Company BBS telephone number is (919) 517-0001. (U.S. and

Canada only). The BBS contains a valuable file library with drivers, software

updates, product information, and other file updates. To access the BBS, set

your modem for

eight data bits, one stop bit, and no parity bit.

The IBM PC Company Automated Fax-Back System offers a variety of IBM

computer-related articles. To access this service, call 800-IBM-3395. The Fax-

Back system file library can also be accessed through the PC Company BBS.

Aptiva technical support is offered through the IBM Online HelpCenters on the

America Online.

IBM online support areas on all of the services can assist with your technical

questions. These areas offer message boards monitored by IBM technicians,

databases of computer-related solutions, and file libraries.

You can reach the IBM Online HelpCenter on America Online using keyword:

IBM Connection

. For information about America Online, please call (800) 827-

6364 (U.S. and Canada only). America Online have limited international

availability.

To access the IBM PC Company Internet sites, you will need to acquire

Internet access. Please check with your local Internet provider for more

information. (Members of

AOL can reach these sites through the Internet

capabilities of the services.)