IBM 39M5636 User Guide - Page 25

server, recognize, drive, backup, program, Replacing - 43w8494

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The server does not recognize the drive If the server does not recognize the drive, complete the following steps: 1. Make sure that the USB cable and power cable are correctly connected to the drive. 2. Make sure that the correct device driver is installed. 3. If the server still does not recognize the tape drive, contact IBM Support. The backup program does not recognize the drive If the backup application program does not recognize the drive, use another application (such as Microsoft Windows Device Manager, for example) to determine whether the drive is recognized. If the other application recognizes the drive, check the documentation that came with the backup program to determine whether the program requires a particular device driver. If the other application does not recognize the drive, the drive might not be correctly installed or configured. Check the drive installation and configuration. Replacing the tape drive The tape drive is a Tier 1 customer replaceable unit (CRU). Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. For more information about the terms of the warranty and getting service and assistance, see Appendix C, "IBM Statement of Limited Warranty Z125-4753-09 08/2006," on page 23. If you are instructed to return a component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Table 2 lists the replaceable components. Table 2. CRU list Description Tape drive Mounting screw USB cable for System x3650 and System x3655 servers USB cable for System x3400 and System x3500 servers USB cable for System x3105 and System x3200 servers USB cable for other servers CRU part number 43W8494 42C3933 44E8883 44E8884 44E8885 44E8893 Chapter 4. Maintaining and troubleshooting the drive 17

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The
server
does
not
recognize
the
drive
If
the
server
does
not
recognize
the
drive,
complete
the
following
steps:
1.
Make
sure
that
the
USB
cable
and
power
cable
are
correctly
connected
to
the
drive.
2.
Make
sure
that
the
correct
device
driver
is
installed.
3.
If
the
server
still
does
not
recognize
the
tape
drive,
contact
IBM
Support.
The
backup
program
does
not
recognize
the
drive
If
the
backup
application
program
does
not
recognize
the
drive,
use
another
application
(such
as
Microsoft
Windows
Device
Manager,
for
example)
to
determine
whether
the
drive
is
recognized.
If
the
other
application
recognizes
the
drive,
check
the
documentation
that
came
with
the
backup
program
to
determine
whether
the
program
requires
a
particular
device
driver.
If
the
other
application
does
not
recognize
the
drive,
the
drive
might
not
be
correctly
installed
or
configured.
Check
the
drive
installation
and
configuration.
Replacing
the
tape
drive
The
tape
drive
is
a
Tier
1
customer
replaceable
unit
(CRU).
Replacement
of
Tier
1
CRUs
is
your
responsibility.
If
IBM
installs
a
Tier
1
CRU
at
your
request,
you
will
be
charged
for
the
installation.
For
more
information
about
the
terms
of
the
warranty
and
getting
service
and
assistance,
see
Appendix
C,
“IBM
Statement
of
Limited
Warranty
Z125-4753-09
08/2006,”
on
page
23.
If
you
are
instructed
to
return
a
component,
follow
all
packaging
instructions,
and
use
any
packaging
materials
for
shipping
that
are
supplied
to
you.
Table
2
lists
the
replaceable
components.
Table
2.
CRU
list
Description
CRU
part
number
Tape
drive
43W8494
Mounting
screw
42C3933
USB
cable
for
System
x3650
and
System
x3655
servers
44E8883
USB
cable
for
System
x3400
and
System
x3500
servers
44E8884
USB
cable
for
System
x3105
and
System
x3200
servers
44E8885
USB
cable
for
other
servers
44E8893
Chapter
4.
Maintaining
and
troubleshooting
the
drive
17