IBM 4247 User Guide - Page 367

Chapter 20. Problem Solving Using the Status Code and Problem Listings 20-1 Status Codes and Messages 20-2 Problem List Index 20-20 Forms Problems 20-21 Print Quality and Ribbon Problems 20-25 Configuration Problems 20-28 Miscellaneous Problems 20-28 | Clearing Forms Jams 20-29 When the printer displays a status code, you need to know what action to take to recover from the displayed condition. This chapter lists the status codes and recovery actions and gives a list of problems, probable causes, and recovery actions for problems that do not display a status code. Using the Status Code and Problem Listings When a problem with the printer occurs, the printer displays a status code and message. The message on the display identifies the problem and gives a recommended action. Status Code and Message Displays: Find the code listed in numeric order on the following pages and perform the steps to fix the problem. Only codes on which an operator can take action are included. Note: If you get a code that you cannot find in this chapter, record the code and run the job again. If you get the same code, call for service. No Status Code Displays: Scan the "Problem List Index" on page 20-20 and go to the page listed beside the problem. Find your problem in the chart, read down the page to the "Solution," and do the recommended recovery action. If you still cannot fix the problem, turn the power Off (O). Wait 10 seconds, and then turn the power On (|). If the problem still exists, call for service. © Copyright IBM Corp. 1995 1997 20-1