IBM 6274 User Guide - Page 5

Troubleshooting.. 43, Getting information, help, and service.. 69 - diagnostics

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Page 5 highlights

Installing memory 40 Removing the optical drive 42 Chapter 6. Troubleshooting 43 Troubleshooting procedure 44 Power-on self-test (POST 45 POST error codes 45 Device troubleshooting charts 48 Audio problems 50 Optical drive problems 51 DVD disc problems 52 Display/monitor problems 53 General problems 53 Intermittent problems 54 Rapid Access IIIe Keyboard problems 55 Rapid Access Wireless Keyboard problems 56 ScrollPoint III Mouse problems 57 ScrollPoint Wireless Mouse problems 58 Memory problems 59 Modem problems 60 Optional-device problems 63 Software problems 64 Universal Serial Bus (USB) problems 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette 65 Running the IBM Enhanced Diagnostics program 66 To run diagnostics from the IBM Enhanced Diagnostics diskette 66 To run diagnostics from the Product Recovery CD or program 66 Replacing the battery 66 Chapter 7. Getting information, help, and service 69 Getting information 69 Using the World Wide Web 69 Getting information by fax 69 Getting help and service 70 Using the documentation and diagnostic programs 70 Calling for service 70 Other services 72 Purchasing additional services 73 Notices and Trademarks 75 Notices 75 General notices 75 Processing date data 76 Trademarks 76 Index 77 Contents v

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Contents
v
Installing memory
.....................................................
40
Removing the optical drive
.............................................
42
Chapter 6. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Troubleshooting procedure
.............................................
44
Power-on self-test (POST)
..............................................
45
POST error codes
.....................................................
45
Device troubleshooting charts
...........................................
48
Audio problems
....................................................
50
Optical drive problems
..............................................
51
DVD disc problems
.................................................
52
Display/monitor problems
..........................................
53
General problems
...................................................
53
Intermittent problems
...............................................
54
Rapid Access IIIe Keyboard problems
.................................
55
Rapid Access Wireless Keyboard problems
.............................
56
ScrollPoint III Mouse problems
.......................................
57
ScrollPoint Wireless Mouse problems
..................................
58
Memory problems
..................................................
59
Modem problems
...................................................
60
Optional-device problems
...........................................
63
Software problems
..................................................
64
Universal Serial Bus (USB) problems
..................................
64
IBM Enhanced Diagnostics
.............................................
64
Creating an IBM Enhanced Diagnostics diskette
........................
65
Running the IBM Enhanced Diagnostics program
.......................
66
To run diagnostics from the IBM Enhanced Diagnostics diskette:
..........
66
To run diagnostics from the Product Recovery CD or program:
...........
66
Replacing the battery
..................................................
66
Chapter 7. Getting information, help, and service. . . . . . . . . . . . . . . . . . . . . 69
Getting information
...................................................
69
Using the World Wide Web
..........................................
69
Getting information by fax
...........................................
69
Getting help and service
................................................
70
Using the documentation and diagnostic programs
.....................
70
Calling for service
..................................................
70
Other services
......................................................
72
Purchasing additional services
..........................................
73
Notices and Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Notices
..............................................................
75
General notices
.....................................................
75
Processing date data
................................................
76
Trademarks
........................................................
76
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77