IBM 6274 User Guide - Page 77

Optional-device problems

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Optional-device problems Symptom An IBM option that was just installed does not work. Action Verify that: 1. The option is designed for your computer. 2. You followed the installation instructions supplied with the option and in Chapter 5, "Installing options," on page 33. 3. All option files (if required) are installed correctly. See Chapter 5, "Installing options," on page 33 for information about installing option files. 4. You have not loosened other installed options or cables. 5. If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly. See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter. 6. You updated the configuration information in the IBM Setup Utility program, if necessary, and have no conflicts. For more information, see Chapter 4, "Using the IBM Setup Utility program," on page 27. If the problem persists, run the diagnostic programs. (See "Running the IBM Enhanced Diagnostics program" on page 66 for information about diagnostic programs provided with your computer.) An IBM option that previously worked does not work now. If you cannot correct the problem, have the computer and the option serviced. Verify that all option hardware and cable connections are secure. If the option comes with its own test instructions, use those instructions to test the option. If you cannot correct the problem, have the computer serviced. Chapter 6. Troubleshooting 63

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Chapter 6. Troubleshooting
63
Optional-device problems
Symptom
Action
An IBM option that was
just installed does not
work.
Verify that:
1.
The option is designed for your computer.
2.
You followed the installation instructions supplied with
the option and in Chapter 5,
“
Installing options,
”
on
page 33.
3.
All option files (if required) are installed correctly. See
Chapter 5,
“
Installing options,
”
on page 33 for
information about installing option files.
4.
You have not loosened other installed options or cables.
5.
If the option is an adapter, you have provided enough
hardware resources for the adapter to function correctly.
See the documentation supplied with the adapter (as
well as the documentation for any other installed
adapters) to determine the resources required for each
adapter.
6.
You updated the configuration information in the IBM
Setup Utility program, if necessary, and have no
conflicts. For more information, see Chapter 4,
“
Using
the IBM Setup Utility program,
”
on page 27.
If the problem persists, run the diagnostic programs. (See
“
Running the IBM Enhanced Diagnostics program
”
on page
66 for information about diagnostic programs provided with
your computer.)
If you cannot correct the problem, have the computer and the
option serviced.
An IBM option that
previously worked does
not work now.
Verify that all option hardware and cable connections are
secure.
If the option comes with its own test instructions, use those
instructions to test the option.
If you cannot correct the problem, have the computer
serviced.