IBM 6587 User Guide - Page 77

Ordering Support Line Services, Warranty and Repair Services

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Identifying system problems and correcting problems on the client or the server Using IBM and non-IBM network operating systems Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Network and Server Support, see "Ordering Support Line Services." Ordering Support Line Services Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list. To receive a Supported Products list: In the U.S.: 1. Call 1-800-426-3395. 2. Select document number 11683 for Network and Server support. 3. Select document number 11682 for Enhanced PC support. In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: In the U.S., call 1-800-772-2227. In Canada, call 1-800-465-7999. In all other countries, contact your IBM reseller or IBM marketing representative. Warranty and Repair Services You can upgrade your standard hardware warranty service or extend the service beyond the warranty period. Warranty upgrades in the U.S. include: Carry-in service to on-site service If your warranty provides carry-in repair service, you can upgrade to on-site repair service, either standard or premium. The standard upgrade provides a trained servicer within the next business day (9 a.m. to 5 p.m., local time, Monday though Friday). The premium upgrade provides 4-hour average response, 24 hours a day, 7 days a week. On-site service to premium on-site service If your warranty provides for on-site service, you can upgrade to premium on-site service (4-hour average on-site response, 24 hours a day, 7 days a week). You also can extend your warranty. HelpWare Warranty and Repair Services offers a variety of post-warranty maintenance options, including ThinkPad EasyServ Maintenance Agreements. Availability of the services varies by product. For more information about warranty upgrades and extensions: Chapter 6. Getting Help, Service, and Information 67

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±
Identifying system problems and correcting problems
on the client or the server
±
Using IBM and non-IBM network operating systems
±
Interpreting documentation
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
10-incident limit.
For more information about purchasing
Network and Server Support, see “Ordering Support Line
Services.”
Ordering Support Line Services
Enhanced PC Support Line and Network and Server
Support Line services are available for products on the
Supported Products list.
To receive a Supported Products
list:
±
In the U.S.:
1. Call 1-800-426-3395.
2.
Select document number 11683 for Network and
Server support.
3.
Select document number 11682 for Enhanced PC
support.
±
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2.
Select the HelpWare catalog.
±
In all other countries, contact your IBM reseller or
IBM marketing representative.
For more information or to purchase these services:
±
In the U.S., call 1-800-772-2227.
±
In Canada, call 1-800-465-7999.
±
In all other countries, contact your IBM reseller or
IBM marketing representative.
Warranty and Repair Services
You can upgrade your standard hardware warranty
service or extend the service beyond the warranty period.
Warranty upgrades in the U.S. include:
±
Carry-in service to on-site service
If your warranty provides carry-in repair service, you
can upgrade to on-site repair service, either standard
or premium.
The standard upgrade provides a
trained servicer within the next business day (9 a.m.
to 5 p.m., local time, Monday though Friday).
The
premium upgrade provides 4-hour average response,
24 hours a day, 7 days a week.
±
On-site service to premium on-site service
If your warranty provides for on-site service, you can
upgrade to premium on-site service (4-hour average
on-site response, 24 hours a day, 7 days a week).
You also can extend your warranty.
HelpWare Warranty
and Repair Services offers a variety of post-warranty
maintenance options, including ThinkPad EasyServ
Maintenance Agreements.
Availability of the services
varies by product.
For more information about warranty upgrades and
extensions:
Chapter 6.
Getting Help, Service, and Information
67