IBM 8671 User Manual - Page 44

Warranty, service, support - parts list

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Checking software The IBM service specialist will help you ensure that the correct BIOS code, firmware, device drivers, and other supporting IBM software are installed and correctly configured. It might be necessary to manually gather information about the relevant software levels or run IBM-approved utility programs to gather this information. It might be necessary to isolate the failing system from any active production environment to gather this information. You are responsible, with assistance from the service specialist, for gathering this information. The IBM Statement of Limited Warranty does not include on-site assistance with this activity. Warranty service and support With the original purchase of an IBM xSeries or IntelliStation system, you have access to extensive service and support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM. v Engineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware. v Customer replaceable units (CRUs) - Some parts of IBM servers are designated as customer replaceable units. IBM ships CRUs to you for replacement by you. CRUs include keyboards, monitors, memory, diskette drives, hard disk drives, and mice (this list is not inclusive of all CRUs). The following items are not covered under warranty service: v Replacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of software problem sources. v Installation of customer replaceable units (CRUs). v Installation and configuration of BIOS code, firmware, or device drivers that are designated as customer installable. See the IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. Please have the following information ready when you call: v The machine type and model of your IBM hardware product (if available) v Serial numbers of your IBM hardware products v A description of the problem v The exact wording of any error messages v Hardware and software configuration information 32 IBM xSeries 235 Type 8671: User's Guide

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Checking
software
The
IBM
service
specialist
will
help
you
ensure
that
the
correct
BIOS
code,
firmware,
device
drivers,
and
other
supporting
IBM
software
are
installed
and
correctly
configured.
It
might
be
necessary
to
manually
gather
information
about
the
relevant
software
levels
or
run
IBM-approved
utility
programs
to
gather
this
information.
It
might
be
necessary
to
isolate
the
failing
system
from
any
active
production
environment
to
gather
this
information.
You
are
responsible,
with
assistance
from
the
service
specialist,
for
gathering
this
information.
The
IBM
Statement
of
Limited
Warranty
does
not
include
on-site
assistance
with
this
activity.
Warranty
service
and
support
With
the
original
purchase
of
an
IBM
xSeries
or
IntelliStation
system,
you
have
access
to
extensive
service
and
support.
During
the
IBM
Machine
warranty
period,
you
may
call
IBM
or
your
reseller
for
problem-determination
assistance
under
the
terms
of
the
IBM
Statement
of
Limited
Warranty.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
IBM
hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
IBM
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service,
either
on-site
or
at
an
IBM
service
center
as
determined
by
IBM.
v
Engineering
Change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
shipped
from
IBM.
In
those
instances,
IBM
will
make
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
v
Customer
replaceable
units
(CRUs)
-
Some
parts
of
IBM
servers
are
designated
as
customer
replaceable
units.
IBM
ships
CRUs
to
you
for
replacement
by
you.
CRUs
include
keyboards,
monitors,
memory,
diskette
drives,
hard
disk
drives,
and
mice
(this
list
is
not
inclusive
of
all
CRUs).
The
following
items
are
not
covered
under
warranty
service:
v
Replacement
or
use
of
non-IBM
parts.
All
IBM
parts
contain
a
7-character
identification
in
the
format
IBM
FRU
XXXXXXX.
v
Identification
of
software
problem
sources.
v
Installation
of
customer
replaceable
units
(CRUs).
v
Installation
and
configuration
of
BIOS
code,
firmware,
or
device
drivers
that
are
designated
as
customer
installable.
See
the
IBM
Statement
of
Limited
Warranty
for
a
full
explanation
of
IBM
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
Please
have
the
following
information
ready
when
you
call:
v
The
machine
type
and
model
of
your
IBM
hardware
product
(if
available)
v
Serial
numbers
of
your
IBM
hardware
products
v
A
description
of
the
problem
v
The
exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
32
IBM
xSeries
235
Type
8671:
User’s
Guide