Insignia NS-22D510NA19 User Guide - Page 37

Insignia LED TV PROBLEM SOLUTION My TV's remote control does not control the device. • Make sure that there are no obstructions between the remote control and the remote control sensors on your TV and the device. • Depending on the device, all the buttons may not work. • After you switch to an INlink device, use the remote control that came with the device to control playback. • Make sure that the INlink feature is turned on. See INlink Control option in Using INlink on page 21. • If you are trying to control the volume on an HDMI CEC audio receiver using your TV remote control, make sure that the TV Speakers option on the Audio menu is set to On. See Adjusting sound settings on page 25. • If you are trying to control the volume on an HDMI CEC audio receiver using your TV remote control, make sure that the Audio Receiver option on the INlink menu is set to On. See the Audio Receiver option in Using INlink on page 21. • The device may not support this feature. See the documentation that came with the device for more information. The device does not show up in the INlink Device list. • Make sure that the device is turned on. • Make sure that the HDMI cable is connected securely to your TV and the device. • Make sure that the device is connected to your TV with an HDMI cable. • Make sure that the INlink feature is turned on. See the INlink Control option in Using INlink on page 21. • Make sure that the device is a CEC device. See the documentation that came with the device. My device does not turn off when I turn off my TV. • Make sure that the INlink feature is turned on. See the INlink Control option in Using INlink on page 21. • Make sure that Device Auto Power Off is set to On on the INlink menu. See the Device Auto Power Off option in Using INlink on page 21. • The device may not support this feature. See the documentation that came with the device for more information. My TV does not turn on when I turn on my device. • Make sure that the INlink feature is turned on. See the INlink Control option in Using INlink on page 21. • Make sure that TV Auto Power On is set to On on the INlink menu. See the TV Auto Power On option in Using INlink on page 21. • The device may not support this feature. See the documentation that came with the device for more information. The Audio Receiver setting on the INlink menu keeps turning back on after it is turned off. • When Audio Receiver is set to Off and INlink Control is set to On and you make an adjustment to the audio receiver (for example, turn the volume knob or press a button), Audio Receiver is automatically set to On. To prevent this from happening, turn off the INlink feature. See the INlink Control option in Using INlink on page 21. Two volume bars appear when adjusting the volume. • When you adjust the volume on the audio receiver or with the TV remote control, a double volume bar appears, one for the TV volume and one for the audio receiver volume. I cannot select the Root Menu option on the INlink menu. OR The device's root menu does not open when I select Root Menu on the INlink menu. • The device may not support this feature. See the documentation that came with the device for more information. Note: If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again. www.insigniaproducts.com 37