Insignia NS-32D312NA15 User Manual (English) - Page 75

Video and audio, Problem, Solution - firmware update

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Insignia 32" LED TV 6 Press S or T to highlight System Info, then press ENTER. The SETTINGS · UPDATE FIRMWARE menu opens. 7 Press S or T to highlight Update Firmware, then press ENTER. A message asks if you want to update the TV firmware. 8 Highlight Yes, then press ENTER. If you have plugged in a USB flash drive with the firmware update, the firmware update starts automatically. Otherwise, a screen opens with instructions about how to download the update. Follow the instructions, then press ENTER. While your TV installs the firmware update, your TV displays a status screen. Do not turn off your TV until the update is complete. 9 When the update is complete, unplug the USB flash drive, then press ENTER. Your TV turns off then on to complete the update. 10 If the channel list has been deleted and the TV Setup wizard opens, go through the TV SETUP wizard. For more information, see "Turning on your TV for the first time" on page 36. Note • If you see a message that says the firmware file is incorrect, make sure that you have downloaded the correct file for your model. • If you see a message that says the update failed or the TV screen is blank and the power LED is blinking red then blue, turn off your TV, turn it back on, then run the upgrade again. Video and audio Problem Solution Picture does not fill the screen. There are black bars around the picture. • Change the aspect ratio. An increasing amount of digital TV and movies are presented in wide screen (16:9). See the "Aspect Ratio" option in "Adjusting the TV picture" on page 50. No picture (screen is not lit) and no sound. • Press on the TV or the remote control. • Make sure that the Audio Only option is set to Off. See "Playing TV audio only" on page 55. • Make sure that the video cables are connected securely to your TV. • Adjust the contrast and brightness. See "Adjusting the TV picture" on page 50. • Make sure that the power adapter is plugged in. • Make sure that the correct video input source is selected. See "Selecting the video input source" on page 38. • Try another channel. The station may be experiencing problems. • Make sure that the incoming signal is compatible. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 12 or "Connecting an antenna or cable TV (no box)" on page 17. • Check the closed caption settings. Some TEXT modes can block the screen. See "Selecting the analog closed captioning mode" on page 64 or "Selecting the digital closed captioning mode" on page 64. 70 www.insigniaproducts.com

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70
Insignia 32" LED TV
www.insigniaproducts.com
6
Press
or
to highlight
System Info
, then press
ENTER
. The
SETTINGS · UPDATE FIRMWARE
menu
opens.
7
Press
or
to highlight
Update Firmware
, then
press
ENTER
. A message asks if you want to
update the TV firmware.
8
Highlight
Yes
, then press
ENTER
.
If you have plugged in a USB flash drive with the
firmware update, the firmware update starts
automatically. Otherwise, a screen opens with
instructions about how to download the update.
Follow the instructions, then press
ENTER
.
While your TV installs the firmware update, your
TV displays a status screen.
Do not turn off your
TV until the update is complete.
9
When the update is complete, unplug the USB
flash drive, then press
ENTER
. Your TV turns off
then on to complete the update.
10
If the channel list has been deleted and the
TV
Setup
wizard opens, go through the
TV SETUP
wizard. For more information, see “
Turning on
your TV for the first time
” on page
36
.
Video and audio
Note
•
If you see a message that says the
firmware file is incorrect, make sure
that you have downloaded the correct
file for your model.
•
If you see a message that says the
update failed or the TV screen is blank
and the power LED is blinking red
then blue, turn off your TV, turn it back
on, then run the upgrade again.
Problem
Solution
Picture does not
fill the screen.
There are black
bars around the
picture.
•
Change the aspect ratio. An
increasing amount of digital TV
and movies are presented in
wide screen (16:9). See the
“Aspect Ratio” option in
“
Adjusting the TV picture
” on
page
50
.
No picture (screen
is not lit) and no
sound.
•
Press
on the TV or the
remote control.
•
Make sure that the
Audio Only
option is set to
Off
. See “
Playing
TV audio only
” on page
55
.
•
Make sure that the video cables
are connected securely to your
TV.
•
Adjust the contrast and
brightness. See “
Adjusting the
TV picture
” on page
50
.
•
Make sure that the power
adapter is plugged in.
•
Make sure that the correct
video input source is selected.
See “
Selecting the video input
source
” on page
38
.
•
Try another channel. The station
may be experiencing problems.
•
Make sure that the incoming
signal is compatible.
•
Make sure that the antenna or
cable TV is connected correctly
and securely. See “
Connecting a
cable or satellite box
” on
page
12
or “
Connecting an
antenna or cable TV (no box)
”
on page
17
.
•
Check the closed caption
settings. Some TEXT modes can
block the screen. See “
Selecting
the analog closed captioning
mode
” on page
64
or “
Selecting
the digital closed captioning
mode
” on page
64
.