Insignia NS-43DF710NA21 User Guide - Page 22

LED TV PROBLEM Good picture, but no sound. Good sound, but poor color. Audio noise. No output from one of the speakers. After images appear. SOLUTION • Increase the volume. • Make sure that the sound is not muted. • Make sure that you do not have headphones connected. When headphones are connected, the TV speakers are muted. • Make sure that the TV speakers option is not turned off. Press and hold Home until the Quick Settings menu opens. Select Sound, then select TV Speakers and change the setting to On. • If you are using a home theater system, soundbar, or external speaker system, make sure it is turned on and is not muted. • If you are using a home theater system, soundbar, or external speaker system and have connected it with a digital optical cable, go to the Home menu, select Settings, then select Display & Sounds. Select Audio Output, then select Digital Audio Format and change the setting to PCM. • Make sure that the audio cables are connected correctly and securely to your TV. • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 11 or Connecting an antenna or cable TV (no box) on page 12. • The audio cables you are using may be bad. Try a new set. • Adjust the contrast, color, and brightness settings. Press and hold Home until the Quick Settings menu opens. Select Picture, then adjust the Contrast, Brightness, or Color settings. • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from the TV to eliminate the interference. • Adjust the audio balance. Press and hold Home until the Quick Settings menu opens. Select Sound, then select Balance and adjust the setting. • Make sure that the audio cables are connected correctly and securely to your TV. • Do not display a still image, such as a logo, game, or computer image, for an extended period of time. This can cause a permanent after-image to be burned into the screen. This type of damage is not covered by your warranty. Remote control PROBLEM Remote control does not work. SOLUTION • Make sure that the power cord is plugged into a working outlet. • Make sure that there are no obstructions between the remote control and the remote control sensor on the front of the TV. • If you have not paired your TV to the remote control, point the remote control directly at the remote control sensor on your TV. • The supplied batteries are wrapped tightly in clear plastic. Make sure that you have removed this plastic from the batteries. • Make sure that the batteries are installed correctly. • Replace dead batteries with new batteries. General PROBLEM No power. A no signal error message is displayed. SOLUTION • Make sure that the power cord is plugged into a working outlet. • Unplug the power cord, wait 60 seconds, then plug the cord back in and turn on your TV. • Press Home, then navigate to the INPUTS row and select the input you want to watch. 22 www.insigniaproducts.com