Insignia NS-BRHTIB User Manual (English) - Page 24

NS-BRHTIB Blu-ray Disc Home Theater System Troubleshooting Check the following information for the possible cause and solution for a problem before contacting the nearest service center or dealer for repairs. The following do not indicate a problem with your player: • Regular disc rotation sounds. • Image disturbance during search. Resetting your player To reset your player: • If your player "freezes," press STANDBY/ON on the front of your player. Wait five seconds then press STANDBY/ON again. This resets your player but does not change any settings. • To reset all settings (include parental control settings) to the factory default, select Reset Settings in the System menu. Power Problem Solution No power Make sure that the power cord is plugged into a power outlet and that the outlet is supplying power. The player switches to standby mode After a period of inactivity, your player switches to standby mode automatically. This is a power saving feature. If your player switches to standby mode unexpectedly, a safety device may have been activated. Press STANDBY/ON on the front of your player. Operation Problem Remote control does not work Solution • Make sure that you are pointing the remote control at the remote control sensor on the front of your player. • Make sure that there are no obstructions between the remote control and the remote control sensor on the front of your player. • Make sure that there is no colored glass between the remote control and the remote control sensor on the front of your player. Colored glass, such as the glass door of an entertainment center, can interfere with signal reception. • Make sure that the remote control sensor is not exposed to direct sunlight or bright light. These can interfere with signal reception. • Replace the batteries. Problem Solution Some or all functions do not work • Some functions are not allowed by the disc, for example, fast-forwarding through the warning information at the beginning of the disc. • Condensation may have formed inside your player. Turn off your player and wait one to two hours for the condensation to evaporate. • Reset your player. For instructions, see "Resetting your player" on page 20. Playback fails to start or starts then stops even when (play/pause) is pressed • Make sure that the disc is inserted face up in the disc tray. • Make sure that the disc is not dirty. For instructions, see "Cleaning discs" on page 19. • The disc may be blank or incompatible with your player. Try another disc. Start up is slow and audio and video output takes a long time • If power has been interrupted or the power cord has just been connected, startup is slow. This is not a defect. • If your player is connected to the TV with an HDMI cable, startup is slow. This is not a defect. When reading a disc, the disc tray opens • Make sure that the disc is not dirty. For instructions, see "Cleaning discs" on page 19. • The disc may be incompatible with your player. Try another disc. • Reset your player. For instructions, see "Resetting your player" on page 20. Audio or video pause during playback • Make sure that the disc is not dirty. For instructions, see "Cleaning discs" on page 19. • Reset your player. For instructions, see "Resetting your player" on page 20. The player is on and the logo and menu appear, but there is no image from the disc • Make sure that the disc is not dirty. For instructions on cleaning a disc, see "Cleaning discs" on page 19. • Reset your player. For instructions, see "Resetting your player" on page 20. The player freezes when reading a disc • Reset your player. For instructions, see "Resetting your player" on page 20. When you see "loading" on the screen, press (open/close) to open the disc tray and remove the disc. Clean the disc. (For instructions, see "Cleaning discs" on page 19), then try the disc again. • If your player freezes again, the disc may contain some content that is not compatible with your player. Do no try playing the disc with your player. 20 www.insigniaproducts.com