Insignia NS-HAIOR18 User Guide - Page 16

NS-HAIOR18/NS-HAIOR18-C Troubleshooting Problem Solution No power. The remote control does not work. "No Disc" error No sound. The CD skips while playing. What should I do if my CD will not play? Severe hum or noise or can't receive FM stations. No sound in Bluetooth mode. • Make sure that the power cord is securely connected to your shelf system and the power outlet. • Make sure that the power switch on the back of the unit is turned on. • Replace the remote batteries. • Make sure that you are aiming the remote control at the front of the shelf system and that the remote sensor is not blocked. • Make sure that there is a CD in the disc tray. • Make sure that the CD disc is correctly inserted (label side up). • Make sure that you are using a compatible disc. (CDs, CD-Rs, and CD-RWs in standard or 3" size.) • Make sure that the disc is not dirty or scratched. • Make sure that power is connected and your shelf system is turned on. • Make sure that the power switch on the back of the shelf system is turned on. • Make sure that your audio device is turned on and is playing. • Make sure that the volume on your audio device is turned up and is not set to mute. • Make sure that the volume is not extremely low. • Make sure that the correct source has been selected. • Make sure all connections are correct. • Make sure that no wires or cables are damaged or broken. • Disconnect the headphones. Sound will be muted if headphones are connected. • Make sure that you are using a standard CD (normal size and shape) or 3" CD. • Make sure your CD is a compatible format. • Make sure that you do not move your shelf system while it is playing and that it is positioned on a flat, steady surface. • Clean the CD by wiping outwards from the center (not in a circle) with a clean cloth. If a dry cloth does not clean the CD, wipe the CD with a slightly moistened, soft cloth, then dry it with a soft cloth. Do not use any solvents to clean CDs. • Your CD may be damaged. Try playing another CD. • Make sure that the CD is correctly inserted with the label facing up. • Make sure that the correct audio source is selected. • Clean the CD by wiping outwards from the center (not in a circle) with a clean cloth. If a dry cloth does not clean the CD, wipe the CD with a slightly moistened, soft cloth, then dry it with a soft cloth. Do not use any solvents to clean CDs. • Make sure that your CD is compatible. Your shelf system can play CDs, CD-Rs, and CD-RWs. Your CD may be damaged. Try playing another CD. • Make sure that FM reception is adequate. Move the antenna or move the unit away from possible sources of interference. • The FM signal may be weak. Select a different station. • Make sure that the Bluetooth device is still connected. Reconnect if necessary. • Make sure you are playing music from your device. • Turn up the volume on your Bluetooth device. • Make sure that your Bluetooth device is within 33 ft. (10 m) of your shelf system. • Make sure that your Bluetooth device is not muted. 16 www.insigniaproducts.com