Insignia NS-HAWHP2 User Manual - Page 18

NS-HAWHP2 Troubleshooting Check this list for a possible solution before calling for service. Problem Solution No power My headphones are not charging There is no sound • Make sure that the batteries have been charged. • Try power cycling the docking station by unplugging it and plugging it back in. • Try another power outlet. • Make sure that the headphone's charging contacts and the docking station's charging pins make contact. You might have to rock them back and forth to make a good connection. The docking station Charging indicator turns red to indicate the headphones are charging. • Check the volume level of the headphones or audio sources connected to the docking station. • Make sure that all of the cables are connected correctly and that the cables are not connected to the AV input jacks on your TV, or the AV Output jacks of the docking station. • Make sure that your source device is turned on. • Make sure that the Power/Pairing indicators of the headphones and Pairing indicator on the docking station are blinking blue (every five seconds), see "Turning on and pairing the system" on page 15. • Make sure that the audio source has internal/ external speaker settings that allow the internal speakers to be turned off and for the sound to be heard from the external source (your headphones). • Make sure that your audio source is not set to Mute. • To maximize your volume level through the system, make sure that your audio source (for example, a TV or MP3 player) has its volume turned up to at least 50% of its volume level. 18 www.insigniaproducts.com