Insignia NS-IC2ZBK7 Documentation - Page 18

Problem The cooktop does not heat The cooktop stops heating Cooking zone heats food too hot or not hot enough Scratches on the cooktop NS-IC2ZBK7 Solution l Make sure that you are using a compatible pan. See Cookware compatibility (on page 9). l Make sure that the pan's bottom is flat, centered, and large enough for the cooking zone. l The cooktop cannot detect smaller pans. Make sure that the pan's diameter is at least 4.7 in. (12 cm). l Make sure that the pan is centered on the cooking zone. l Make sure that the cooktop is plugged into a working outlet. l Make sure that the correct cooking zone is being used. l Make sure that the cooktop is not locked. l Make sure that the air intake and vent are not blocked. l Make sure that the controls are clean. l The cooktop automatically turns off if the pan is removed for more than 10 seconds. l The heating time may have finished. Reset the timer. l Make sure that the temperature of the cooking oil is not too hot when frying foods. l Built-in safeguards may have turned it off. Wait several minutes before attempting to turn your cooktop back on. l Make sure that you are using good quality pans (not lightweight or warped pans). l Adjust the temperature level until the correct amount of heat is used. l Do not scrape utensils across the cooktop. l Do not use abrasive cleaners on the cooktop. l Use a ceramic glass cooktop cleaner to remove the marks. www.insigniaproducts.com 18