Insignia NS-LCD15-09 User Manual (English) - Page 15

Troubleshooting - repair

Page 15 highlights

Insignia NS-LCD15-09 15.6" LCDTV 720P Cleaning your TV Clean the screen and cabinet with a soft, lint-free cloth. If the screen or cabinet is especially dirty, moisten a soft, lint-free cloth in a weak detergent solution, squeeze the excess moisture from the cloth, then wipe the screen or cabinet with the cloth. Use a clean cloth to dry the screen or cabinet. Caution Avoid the following, because it may cause damage to your TV: • Cleaning your TV with volatile substances, such as insect sprays, solvents, and thinners. • Leaving items made from rubber or PVC in contact with your TV for long periods. • Letting liquids drip into the cabinet Troubleshooting Warning Do not try to repair your TV yourself. Refer all service to a qualified service technician. Symptom No power No picture Good picture but no sound Good sound but poor color Poor picture Horizontal dotted line Possible solution • Make sure that the power cord is connected to your TV and a power outlet. • Unplug the power cord, wait 60 seconds, then plug the cord back in and turn on your TV. • Make sure that the video cables are connected securely to the back of your TV. • Adjust the contrast and brightness. • Make sure that the correct video mode is selected. • Make sure that the incoming signal is compatible. • Make sure that the antenna is connected correctly. • Check the closed caption settings. Some TEXT modes can block the screen. • Increase the volume. • Make sure that the sound is not muted. • Make sure that the correct audio mode is selected. • Adjust the contrast, color, and brightness settings. • Make sure that the room is not too bright. Light reflecting off the screen can make the picture difficult to see. • If an S-VHS camera or a camcorder is connected while another connected device is turned on, the picture may be poor. Turn off one or more devices. • Your TV may be too close to another electrical device, such as a hair dryer or neon light. Turn off the device or move your TV. Symptom Possible solution "Ghost" or double image Picture has a few bright or dark dots Remote control does not work Snowy picture or noise VGA picture is not stable or synchronized No output from one of the speakers Control buttons do not work After images appear • This may be caused by obstructions to the antenna, such as high-rise buildings or hills. Using a highly directional antenna may improve the picture quality. • A few bright or dark dots on an LCD screen is normal. It does not affect the operation of this TV. • Press TV. • Replace the batteries. Make sure that the + and - symbols on the batteries align with the + and - symbols in the battery compartment. • Clean the remote sensor on the front of your TV. • Bright or fluorescent lighting may interfere with the remote control signal. Turn off the light or move your TV. • Make sure that the A/V and antenna cables are connected correctly and securely. • Make sure that you have selected the correct VGA mode on your computer. • Adjust the balance in the Sound menu. • Unplug the power cord, wait a few seconds, then plug the cord back in and turn on your TV. • Do not display a still image, such as a logo, game, or computer image, for an extended period of time. This can cause a permanent after image to be burned into the screen. This type of damage is not covered by your warranty. www.insignia-products.com 13

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13
Insignia NS-LCD15-09 15.6" LCDTV 720P
www.insignia-products.com
Cleaning your TV
Clean the screen and cabinet with a soft,
lint-free cloth. If the screen or cabinet is
especially dirty, moisten a soft, lint-free cloth in a
weak detergent solution, squeeze the excess
moisture from the cloth, then wipe the screen or
cabinet with the cloth. Use a clean cloth to dry
the screen or cabinet.
Troubleshooting
Caution
Avoid the following, because it may cause damage
to your TV:
Cleaning your TV with volatile substances,
such as insect sprays, solvents, and thinners.
Leaving items made from rubber or PVC in
contact with your TV for long periods.
Letting liquids drip into the cabinet
Warning
Do not try to repair your TV yourself. Refer all
service to a qualified service technician.
Symptom
Possible solution
No power
Make sure that the power cord
is connected to your TV and a
power outlet.
Unplug the power cord, wait 60
seconds, then plug the cord
back in and turn on your TV.
No picture
Make sure that the video cables
are connected securely to the
back of your TV.
Adjust the contrast and
brightness.
Make sure that the correct
video mode is selected.
Make sure that the incoming
signal is compatible.
Make sure that the antenna is
connected correctly.
Check the closed caption
settings. Some
TEXT
modes
can block the screen.
Good picture but no
sound
Increase the volume.
Make sure that the sound is not
muted.
Make sure that the correct
audio mode is selected.
Good sound but poor
color
Adjust the contrast, color, and
brightness settings.
Poor picture
Make sure that the room is not
too bright. Light reflecting off
the screen can make the picture
difficult to see.
If an S-VHS camera or a
camcorder is connected while
another connected device is
turned on, the picture may be
poor. Turn off one or more
devices.
Horizontal dotted line
Your TV may be too close to
another electrical device, such
as a hair dryer or neon light.
Turn off the device or move
your TV.
“Ghost” or double image
This may be caused by
obstructions to the antenna,
such as high-rise buildings or
hills. Using a highly directional
antenna may improve the
picture quality.
Picture has a few bright
or dark dots
A few bright or dark dots on an
LCD screen is normal. It does
not affect the operation of this
TV.
Remote control does not
work
Press
TV
.
Replace the batteries. Make
sure that the + and – symbols
on the batteries align with the +
and – symbols in the battery
compartment.
Clean the remote sensor on the
front of your TV.
Bright or fluorescent lighting
may interfere with the remote
control signal. Turn off the light
or move your TV.
Snowy picture or noise
Make sure that the A/V and
antenna cables are connected
correctly and securely.
VGA picture is not stable
or synchronized
Make sure that you have
selected the correct VGA mode
on your computer.
No output from one of
the speakers
Adjust the balance in the
Sound
menu.
Control buttons do not
work
Unplug the power cord, wait a
few seconds, then plug the cord
back in and turn on your TV.
After images appear
Do not display a still image,
such as a logo, game, or
computer image, for an
extended period of time. This
can cause a permanent after
image to be burned into the
screen. This type of damage is
not covered by your warranty.
Symptom
Possible solution