Insignia NS-MW16SS8 Documentation - Page 20

NS-MW16SS8_17-0351_MAN_V1_ENG.fm Page 20 Wednesday, July 5, 2017 10:55 PM NS-MW16SS8 Troubleshooting If you have a problem with your oven, review the following chart for a possible solution. If the oven still does not work properly, contact the nearest authorized service center. PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION The electrical cord is not plugged in. Plug in the electrical cord. Oven will not start The door is open. Close the door and try again. The wrong operation is set. Check the instructions and try again. Arching or sparking in the oven You are attempting to use incorrect materials in the oven. You are attempting to use the oven when it's empty. Use only microwave-safe materials. Do not operate the oven when it's empty. Spilled food remains in the oven. Clean the oven with a wet towel. You are attempting to use incorrect materials in the oven. Use only microwave-safe materials. Unevenly The food is not defrosted completely. Defrost the food completely before attempting to cook it. cooked foods The cooking time or power level is Use the correct cooking time and not adequate to cook the food. power level. The food is not turned or stirred. Turn or stir the food. Overcooked The cooking time or power level is Use the correct cooking time and foods not adequate to cook the food. power level. You are attempting to use incorrect materials in the oven. Use only microwave-safe materials. Undercooked The food is not defrosted completely. Defrost the food completely before attempting to cook it. foods The cooking time or power level is Use the correct cooking time and not adequate to cook the food. power level. The oven ventilation ports are blocked or restricted. Make sure that the ventilation ports are not blocked or restricted. Improper defrosting You are attempting to use incorrect materials in the oven. The cooking time or power level is not adequate to cook the food. Use only microwave-safe materials. Use the correct cooking time and power level. The food is not turned or stirred. Turn or stir the food. Maintaining your microwave oven Keep your microwave oven clean, especially the interior of the oven. • Clean the exterior with a damp cloth or sponge. Do not allow water or cleaning solution to drip into the ventilation ports. • Clean the interior with a damp cloth or sponge. 20 www.insigniaproducts.com