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5 Troubleshooting This chapter provides information to assist in troubleshooting the Intel® Modular Server System MFSYS25/MFSYS35. A common cause of system function issues is outdated firmware. Before performing extensive troubleshooting steps, ensure that all installed system components are configured with current firmware, including the management module, storage control modules and Ethernet switch modules. Also, ensure that the installed compute modules have all been configured with the latest BIOS and BMC firmware code, and device drivers. Current firmware and driver packages are available for download from http://www.intel.com/p/en_US/support/highlights/server/mfsys25 http://www.intel.com/p/en_US/support/highlights/server/mfs5000si http://www.intel.com/p/en_US/support/highlights/server/mfs5520vi First Steps Checklist • Is the power LED lit on all modules installed in the Intel® Modular Server System MFSYS25/MFSYS35? • Is the chassis properly connected to an AC power source? • Are the various chassis modules fully seated? - Power supply modules - Management module - Storage control modules - Ethernet switch modules - Fan modules • Are the installed compute modules fully seated? Specific Issues and Corrective Actions This section provides possible solutions for these specific problems: • Chassis fan module not functioning • Cannot connect to management module • Cannot connect to a compute module • Cannot connect a compute module to a storage control module Intel® Modular Server System Service Guide 151

Section	Page
Title Page	1
Preface	3
Preface	3
About this Manual	3
Manual Organization	3
Safety Information	5
Safety Information	5
Important Safety Instructions	5
Wichtige Sicherheitshinweise	5
Consignes de sécurité	5
Instrucciones de seguridad importantes	5
Warnings	6
Table of Contents	7
Table of Contents	7
List of Figures	11
List of Figures	11
List of Tables	15
List of Tables	15
Features	17
1 Modular Server System Features	17
Modular Server System Feature Overview	18
Intel® Modular Server Systems Content and References	19
Intel® Modular Server System MFSYS25 Contents	19
Intel® Modular Server System MFSYS25V2 Contents	20
Intel® Modular Server System MFSYS35 Contents	21
Additional Information and Software	22
Major Components	23
Front View	23
Compute Module	25
Hard Disk Drive Bay Module	25
I/O Cooling Module	26
Rear View	27
Power Supply Module	27
I/O Module Slots	28
Ethernet Switch Module	28
Storage Control Module	28
Management Module	28
Main Cooling Modules	28
Front Chassis Connectors and Indicators	29
Compute Module Connectors and Indicators	30
Back Chassis Connectors and Indicators	31
Rack Mount Options	32
Hardware Installations Upgrades	33
2 Hardware Installations and Upgrades	33
Before You Begin	33
Tools and Supplies Needed	33
Chassis References	33
Installing the Intel® Modular Server System MFSYS25/MFSYS35 in a Rack	33
Installation Guidelines	33
Installing Temporary Handles on System	34
Mounting System in Rack	35
Hot-Swap Module Installation and Removal Guidelines	35
Replacing the Management Module	36
Removing the Management Module	36
Installing the Management Module	37
Installing and Removing an Ethernet Switch Module	39
Installing an Ethernet Switch Module	39
Removing an Ethernet Switch Module	40
Installing and Removing a Storage Control Module	42
Installing a Storage Control Module	42
Removing a Storage Control Module	43
Installing and Removing the Backup Battery	45
Installing a Backup Battery	45
Removing a Backup Battery	46
Installing and Removing a Power Supply Module	48
Installing a Power Supply Module	49
Removing a Power Supply Module	50
Replacing a Main Cooling Module	51
Removing a Main Cooling Module	52
Installing a Main Cooling Module	53
Replacing the I/O Cooling Module	53
Removing the I/O Cooling Module	54
Installing the I/O Cooling Module	55
Installing and Removing Hard Drives	55
Installing a 2.5-inch Hard Drive into the Storage Bay	56
Removing a 2.5-inch Hard Drive from the Storage Bay	59
Installing a 3.5-inch Hard Drive into the Storage Bay	62
Removing a 3.5-inch Hard Drive from the Storage Bay	65
Installing and Removing an Intel® Compute Module	68
Installing an Intel® Compute Module	68
Removing an Intel® Compute Module	69
Removing and Installing the 2.5-inch Hard Disk Drive Bay Module	70
Removing the 2.5-inch Hard Disk Drive Bay Module	70
Installing the 2.5-inch Hard Disk Drive Bay Module	71
Removing and Installing the 3.5-inch Hard Disk Drive Bay Module	73
Removing the 3.5-inch Hard Disk Drive Bay Module	73
Installing the 3.5-inch Hard Disk Drive Bay Module	74
Replacing the Midplane	76
Removing the Midplane	76
Installing the Midplane	79
Using System	83
3 Using the Modular Server System	83
Minimum Hardware Requirements	83
Starting Up Server System	83
Installing an Operating System	83
Monitoring the Server System	84
Shutting Down the Server System	84
Configuring	85
4 Using the Intel® Modular Server Control User Interface	85
Introduction	85
System Configuration Requirements	86
Setting Up a Remote Connection	87
Remote Client System Requirements	88
Download Browser Plug-ins	88
Log in to the Intel® Modular Server Control	88
Layout and Key Navigation Features	90
Chassis Front	94
System	95
Intel® Compute Module View	95
Health Icons	96
Intel® Compute Module Actions	96
Intel® Compute Module Details	98
Intel® Compute Module Help	98
Remote KVM & CD	98
Steps to Launch the Remote KVM Console	98
Storage Configuration	100
Creating a Storage Pool	100
Steps to create a storage pool	100
Health Icons	104
Storage Pool Actions	105
Storage Pool Details	106
Storage Pool Help	107
Creating a Virtual Drive	107
Health Icons	109
Virtual Drive Actions	111
Virtual Drive Details	111
Virtual Drive Help	112
Editing Virtual Drive Server Configuration	112
Deleting a Virtual Drive	114
Physical Drives	115
Health Icons	116
Physical Drive Actions	117
Physical Drive Details	118
Physical Drive Help	118
Create a Hot-spare Drive	119
Intel® Gigabit Ethernet Switch Module 1 and 2	120
Health Icons	121
Intel® Gigabit Ethernet Switch Module Actions	122
Intel® Gigabit Ethernet Switch Details	123
Intel® Gigabit Ethernet Switch Module Help	123
Configuring an Intel® Gigabit Ethernet Switch	123
Configure Ports Dialog	124
Advanced Configuration	125
Chassis Back	126
Intel® Storage Control Module 1 and 2	127
Health Icons	128
Status Messages	129
Intel® Storage Control Module Actions	130
Intel® Storage Control Module Details	131
Intel® Storage Control Module Help	131
Intel® Management Module	131
Health Icons	132
Intel® Management Module Actions	133
Intel® Management Module Details	133
Intel® Management Module Help	134
Intel® Modular Server Fans and Power Supplies	134
Health Icons	134
Intel® Modular Server Fans and Power Supplies Details	135
Reports	135
Storage Layout	136
Events	138
Dashboard	140
Diagnostics	141
Tests	142
Service Data	145
Settings	145
Storage Drive Caching Options	145
Storage Redundancy Check Options	146
IP Configuration	147
Date and Time	149
Steps to Manually Update the Modular Server System Date and Time	150
Steps to Add a Network Time Server	151
Steps to change the Time Zone	151
Simple Network Management Protocol (SNMP)	151
SNMP Options	152
Agent	152
SNMP Trap Destination	152
SNMP V3	153
Reset SNMP V3	154
User Accounts	155
LDAP	155
Event Policies	156
Notification	158
Steps to configure the Intel® Management Module to send email alert messages to users:	158
Steps to configure the Intel® Management Module to forward system events to an external syslog server	159
Import/Export	160
Language Option Setting	160
Steps to change the language of the on-line Help	160
Feature Activation	161
Steps to activate a feature	162
Firmware Updates	162
Steps to Update the System Firmware	163
Restore System Settings	164
Restore Options	164
Preserving Critical Data	165
Access Online Help	166
Log Out from the Intel® Modular Server Control	166
Troubleshooting	167
5 Troubleshooting	167
First Steps Checklist	167
Specific Issues and Corrective Actions	167
Chassis Fan Module Not Functioning	168
Cannot Connect to the Management Module	168
Cannot Connect to a Compute Module	168
Cannot Connect a Compute Module to a Storage Control Module	169
Diagnostic LED Information	169
Regulatory	173
Appendix A: Product Regulatory Requirements	173
Regulatory and Certification Information	173
Product Regulatory Compliance	173
Product Safety Compliance	174
Product EMC Compliance - Class A Compliance	174
Product Ecology Compliance	174
Certifications/Registrations/Declarations	175
Product Regulatory Compliance Markings	175
Regulated Specified Components	181
Electromagnetic Compatibility Notices	182
FCC Verification Statement (USA)	182
ICES-003 (Canada)	182
Europe (CE Declaration of Conformity)	183
VCCI (Japan)	184
BSMI (Taiwan)	184
Safety Startup Warnings	187
Appendix B: Installation/Assembly Safety Instructions	187
English	187
Deutsch	189
Français	192
Español	194
Italiano	196
Complete Safety Information	199
Appendix C: Safety Information	199
English	199
Server Safety Information	199
Safety Warnings and Cautions	199
Intended Application Uses	200
Site Selection	200
Equipment Handling Practices	200
Power and Electrical Warnings	200
Power Cord Warnings	201
System Access Warnings	201
Rack Mount Warnings	202
Electrostatic Discharge (ESD)	202
Other Hazards	203
Battery Replacement	203
Cooling and Airflow	203
Laser Peripherals or Devices	203
Deutsch	204
Sicherheitshinweise für den Server	204
Sicherheitshinweise und Vorsichtsmaßnahmen	204
Zielbenutzer der Anwendung	205
Standortauswahl	205
Handhabung von Geräten	205
Hinweis für Netzkabel	206
Warnhinweise für den Systemzugang	207
Elektrostatische Entladungen (ESD)	208
Andere Gefahren	209
Batterieaustausch	209
Kühlung und Luftstrom	209
Laser-Peripheriegeräte oder -Komponenten	209
Français	210
Consignes de sécurité sur le serveur	210
Sécurité: avertissements et mises en garde	210
Domaines d’utilisation prévus	210
Sélection d’un emplacement	211
Pratiques de manipulation de l’équipement	211
Avertissements sur le cordon d’alimentation	212
Décharges électrostatiques (ESD)	214
Autres risques	215
Remplacement de la pile	215
Refroidissement et ventilation	215
Périphériques laser	215
Español	216
Información de seguridad del servidor	216
Advertencias y precauciones sobre seguridad	216
Aplicaciones y usos previstos	216
Selección de la ubicación	217
Manipulación del equipo	217
Advertencias sobre el cable de alimentación	218
Advertencias el acceso al sistema	219
Descarga electrostática (ESD)	220
Sustitución de la batería	221
Enfriamiento y circulación de aire	221