Intermec PW50 PW50 Workboard Printer User Guide - Page 39

Chapter 3 - Troubleshooting and Maintaining the PW50 Understanding Error Messages Use the following tables to troubleshoot common errors. To receive error messages, you need to turn on the Allow Messages From Printer command. For help, see the ESC/P Programmer's Reference Manual. PW50 Error Message Descriptions Error Message Lid_Open Paper_Out Voltage Description The media cover is open. Close the media cover and press down until it latches. If Lid_Open=Y, the printer detected an error condition and canceled any pending print jobs. The printer is out of media. Load a new roll of media. If Lid_Open=Y, the printer detected an error condition and canceled any pending print jobs. This message indicates the power status of the printer: • If Voltage=H, the printer is fully powered by either an external power supply or a fully charged battery. • If Voltage=L, the printer has detected a low voltage condition. Connect the printer to external power, or insert a fully charged battery. Troubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems you may encounter with the PW50 printer. Printer Problems and Possible Solutions Problem Printer does not turn on when you press Standby. Intermec Ready-to-Work™ indicator is blinking. Possible Solution • Replace the battery with a charged battery. • Connect external power to make sure the printer works correctly and to charge the battery. • Make sure that media is loaded, that you have performed a testfeed, and that the media cover is closed. For more information, see "Loading Media" on page 9. • There is a printing error. • The printer is paused. The printer is canceling a print job. PW50 Workboard Printer User Guide 29