Jenn-Air JGCP536WP Use and Care - Page 12

Troubleshooting - cost

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TROUBLESHOOTING Try the solutions suggested here first in order to avoid the cost of an unnecessary service call. Nothing will operate Burner sparks but does not light ■ Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. ■ Is there continuous sparking, but the burner does not light? Discontinue use of the surface burner and contact a service technician. Surface burners will not operate ■ Is this the first time the surface burners have been used? Turn on any one of the surface burner knobs to release air from the gas lines. ■ Is the control knob set correctly? Push in knob before turning to a setting. ■ Are the burner ports clogged? On sealed burner models, see "Sealed Surface Burners" section. Surface burner flames are uneven, yellow and/or noisy ■ Are the burner ports clogged? On sealed burner models, see "Sealed Surface Burners" section. ■ On models with caps, are the burner caps positioned properly? See "Sealed Surface Burners" section. ■ Is propane gas being used? The appliance may have been converted improperly. Contact a trained repair specialist. Surface burner makes popping noises ■ Is the burner wet? Let it dry. Excessive heat around cookware on cooktop ■ Is the cookware the proper size? Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area. Cooktop cooking results not what expected ■ Is the proper cookware being used? See "Cookware" section. ■ Is the control knob set to the proper heat level? See "Cooktop Controls" section. ■ Is the cooktop level? Level the cooktop. See the Installation Instructions. Griddle results not what expected ■ Was the griddle preheated? Preheat griddle. See "Electric Chrome Griddle" section for more information. ■ Are foods taking too long to cook? Partially frozen or very cold foods will increase cooking time. Thoroughly defrost foods. 12

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12
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will not operate
■
Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■
Is the control knob set correctly?
Push in knob before turning to a setting.
■
Are the burner ports clogged?
On sealed burner models, see “Sealed Surface Burners”
section.
Surface burner flames are uneven, yellow and/or noisy
■
Are the burner ports clogged?
On sealed burner models, see “Sealed Surface Burners”
section.
■
On models with caps, are the burner caps positioned
properly?
See “Sealed Surface Burners” section.
■
Is propane gas being used?
The appliance may have been converted improperly.
Contact a trained repair specialist.
Surface burner makes popping noises
■
Is the burner wet?
Let it dry.
Burner sparks but does not light
■
Is there continuous sparking, but the burner does not
light?
Discontinue use of the surface burner and contact a service
technician.
Excessive heat around cookware on cooktop
■
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■
Is the proper cookware being used?
See “Cookware” section.
■
Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
■
Is the cooktop level?
Level the cooktop. See the Installation Instructions.
Griddle results not what expected
■
Was the griddle preheated?
Preheat griddle. See “Electric Chrome Griddle” section for
more information.
■
Are foods taking too long to cook?
Partially frozen or very cold foods will increase cooking time.
Thoroughly defrost foods.