Kenwood DDX371 User Manual - Page 63

Troubleshooting

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REFERENCES "SXM Check Antenna": • Check the SiriusXM radio antenna connection, and make sure the antenna is firmly attached to the tuner. • Check whether the SiriusXM radio antenna cable is bent or broken. If it is damaged, replace the whole antenna unit. "SXM Check Tuner": • Make sure the SiriusXM Connect Vehicle Tuner is connected to the unit. "SXM Chan Unavailable" (appears on the screen for about 2 seconds, then returns to the previous channel): • Selected channel is no longer available. Select another channel or continue listening to the previous channel. "SXMC hU nsubscribed": • Selected channel is not part of your current subscription plan. Call 1-866-635-2349 to subscribe. "SXM Subscription Updated - Press Enter to Continue": • Your subscription is updated. Press the appropriate button to continue. "SXM Channel Locked" • The selected channel has been locked by the parental controls. Enter unlock code after you are asked. (Page 29) "SXM Incorrect Lock Code" • The selected channel is a mature or parental lock channel, and locked by parental lock or user lock code. Enter the correct lock code. Troubleshooting What appears to be trouble is not always serious. Check the following points before calling a service center. • For operations with the external components, refer also to the instructions supplied with the adapters used for the connections (as well as the instructions supplied with the external components). General No sound comes out of the speakers. • Adjust the volume to the optimum level. • Check the cords and connections. No picture is displayed on the screen. • Turn on the screen. (Page 8) The unit does not work at all. • Reset the unit. (Page 3) The remote controller* does not work. • Replace the battery. * For DDX771/DDX491HD/DDX471HD/DDX371/DDX310BT/DDX271: Purchase KNA-RCDV331 separately. Discs in general Recordable/Rewritable discs cannot be played back. • Insert a finalized disc. • Finalize the discs with the component which you used for recording. Tracks on the Recordable/Rewritable discs cannot be skipped. • Insert a finalized disc. • Finalize the discs with the component which you used for recording. Playback does not start. • The format of files is not supported by the unit. No picture appears on the external monitor. • Connect the video cord correctly. • Select the correct input on the external monitor. DivX*/MPEG1/MPEG2/JPEG/MP3/WMA/ WAV/AAC Disc cannot be played back. • Record the tracks using a compliant application on the appropriate discs. (Page 59) • Add appropriate extension codes to the file names. * Only for DDX3071BT/DDX2071. Tracks are not played back as you have intended them to play. • Playback order may differ from the one played back using other players. ENGLISH 63

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ENGLISH
63
“SXM Check Antenna”:
•
Check the SiriusXM radio antenna connection, and
make sure the antenna is firmly attached to the
tuner.
•
Check whether the SiriusXM radio antenna cable is
bent or broken. If it is damaged, replace the whole
antenna unit.
“SXM Check Tuner”:
•
Make sure the SiriusXM Connect Vehicle Tuner is
connected to the unit.
“SXM Chan Unavailable”
(appears on the screen
for about 2 seconds, then returns to the previous
channel)
:
•
Selected channel is no longer available. Select
another channel or continue listening to the
previous channel.
“SXMC hU nsubscribed”:
•
Selected channel is not part of your current
subscription plan. Call 1-866-635-2349 to
subscribe.
“SXM Subscription Updated – Press Enter to
Continue”:
•
Your subscription is updated. Press the
appropriate button to continue.
“SXM Channel Locked”
•
The selected channel has been locked by the
parental controls. Enter unlock code after you are
asked. (Page
±
29)
“SXM Incorrect Lock Code”
•
The selected channel is a mature or parental lock
channel, and locked by parental lock or user lock
code. Enter the correct lock code.
Troubleshooting
What appears to be trouble is not always serious.
Check the following points before calling a service
center.
•
For operations with the external components,
refer also to the instructions supplied with the
adapters used for the connections (as well as
the instructions supplied with the external
components).
±
General
No sound comes out of the speakers.
•
Adjust the volume to the optimum level.
• Check the cords and connections.
No picture is displayed on the screen.
• Turn on the screen. (Page
±
8)
The unit does not work at all.
• Reset the unit. (Page
±
3)
The remote controller* does not work.
• Replace the battery.
*
For
DDX771/DDX491HD/DDX471HD/DDX371/DDX310BT/DDX271:
Purchase
KNA-RCDV331 separately.
±
Discs in general
Recordable/Rewritable discs cannot be played
back.
• Insert a finalized disc.
•
Finalize the discs with the component which you
used for recording.
Tracks on the Recordable/Rewritable discs
cannot be skipped.
• Insert a finalized disc.
•
Finalize the discs with the component which you
used for recording.
Playback does not start.
•
The format of files is not supported by the unit.
No picture appears on the external monitor.
• Connect the video cord correctly.
•
Select the correct input on the external monitor.
±
DivX*/MPEG1/MPEG2/JPEG/MP3/WMA/
WAV/AAC
Disc cannot be played back.
•
Record the tracks using a compliant application on
the appropriate discs. (Page
±
59)
•
Add appropriate extension codes to the file
names.
*
Only for DDX3071BT/DDX2071.
Tracks are not played back as you have intended
them to play.
•
Playback order may differ from the one played
back using other players.
REFERENCES