Kenwood KDC-BT558U User Manual - Page 21

TROUBLESHOOTING Bluetooth® SiriusXM® Radio Symptom "CH LOCKED" "CHAN UNSUB" "CH UNAVAIL" "CHECK ANTENNA" "CHECK TUNER" "NO SIGNAL" "SUBSCRIPTION UPDATED - PRESS ENTER TO CONTINUE." "WRONG CODE" No Bluetooth device is detected. Pairing cannot be made. "DEVICE FULL" appears. Echo or noise occurs. Phone sound quality is poor. Remedy The selected channel is locked. Enter the correct pass code to unlock. ( 11) The selected channel is unsubscribed. Call 1-866-635-2349 or 1-877-438-9677 to subscribe. The selected channel is unavailable. Check the antenna and its connection are in good condition. Make sure the SiriusXM Vehicle Tuner is connected to the unit. Make sure the antenna is mounted outside the vehicle. Your subscription is updated. Press the volume knob to continue. Make sure you have entered the correct pass code. ( 11) • Search from the Bluetooth device again. • Reset the unit. ( 3) • Make sure you have entered the same PIN code to both the unit and Bluetooth device. • Delete pairing information from both the unit and the Bluetooth device, then perform pairing again. ( 12) The number of registered devices has reached its limit. Retry after deleting an unnecessary device. ( 15, DEVICE DELETE) • Adjust the microphone unit's position. ( 12) • Check the [ECHO CANCEL] setting. ( 13) • Reduce the distance between the unit and the Bluetooth device. • Move the car to a place where you can get a better signal reception. Bluetooth® Symptom • Voice calling method is not successful. • "N/A VOICE TAG" appears. "NOT SUPPORT" appears. • "NO ENTRY" appears. • "NO PAIR" appears. "ERROR" appears. "NO INFO" appears. Sound is being interrupted or skipped during playback of a Bluetooth audio player. The connected Bluetooth audio player cannot be controlled. • "HF ERROR XX" appears. • "BT ERROR" appears. Remedy • Use voice calling method in a more quiet environment. • Reduce the distance from the microphone when you speak the name. • Make sure the same voice as the registered voice tag is used. The connected phone does not support Voice Recognition feature. There is no registered device connected/found via Bluetooth. Try the operation again. If "ERROR" appears again, check if the device supports the function you have tried. Bluetooth device cannot get the contact information. • Reduce the distance between the unit and the Bluetooth audio player. • Turn off, then turn on the unit and try to connect again. • Other Bluetooth devices might be trying to connect to the unit. • Check whether the connected Bluetooth audio player supports Audio/Video Remote Control Profile (AVRCP). (Refer to the instructions of your audio player.) • Disconnect and connect the Bluetooth player again. Reset the unit and try the operation again. If this does not solve the problem, consult your nearest service center. ENGLISH | 21