Kenwood KDC-U2063 Operation Manual - Page 13

Troubleshooting

Page 13 highlights

TROUBLESHOOTING Symptom Remedy Sound cannot be heard. • Adjust the volume to the optimum level. • Check the cords and connections. "MISWIRING CHECK WIRING THEN PWR ON" appears. Turn the power off, then check to be sure the terminals of the speaker wires are insulated properly. Turn the power on again. General "PROTECTING SEND SERVICE" appears. Send the unit to the nearest service center. • Sound cannot be heard. • The unit does not turn on. • Information shown on the display is incorrect. Clean the connectors. ( 2) The unit does not work at all. Reset the unit. ( 3) Radio • Radio reception is poor. • Connect the antenna firmly. • Static noise while listening to • Pull the antenna out all the way. the radio. Disc cannot be ejected. Press and hold M to forcibly eject the disc. Be careful not to drop the disc when it is ejected. If this does not solve the problem, reset the unit. ( 3) Noise is generated. Skip to another track or change the disc. CD / USB / iPod Tracks do not play back as you Playback order is determined when files are recorded. intended them to play. "READING" keeps flashing. Do not use too many hierarchical levels or folders. Elapsed playing time is not correct. This is caused by how the tracks are recorded. Correct characters are not displayed (e.g. album name). This unit can only display uppercase letters, numbers, and a limited number of symbols. For / / / : Uppercase Cyrillic letters can also be displayed if is selected. ( 5) ANDROID CD / USB / iPod Symptom "NA FILE" "NO DISC" "TOC ERROR" "PLEASE EJECT" "READ ERROR" "NO DEVICE" "COPY PRO" "NA DEVICE" "NO MUSIC" "iPod ERROR" • Sound cannot be heard during playback. • Sound output only from the Android device. Remedy Make sure the disc contains supported audio files. ( 12) Insert a playable disc into the loading slot. Make sure the disc is clean and inserted properly. Reset the unit. If this does not solve the problem, consult your nearest service center. Copy the files and folders onto the USB device again. If this does not solve the problem, reset the USB device or use another USB device. Connect a USB device, and change the source to USB again. A copy-protected file is played. Connect a supported USB device, and check the connections. Connect a USB device that contains playable audio files. • Reconnect the iPod. • Reset the iPod. • Reconnect the Android device. • If in [HAND MODE], launch any media player application on the Android device and start playback. • If in [HAND MODE], relaunch the current media player application or use another media player application. • Restart the Android device. • If this does not solve the problem, the connected Android device is unable to route the audio signal to unit. ( 12) ENGLISH 13

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ENGLISH
13
TROUBLESHOOTING
Symptom
Remedy
General
Sound cannot be heard.
Adjust the volume to the optimum level.
Check the cords and connections.
“MISWIRING CHECK WIRING
THEN PWR ON” appears.
Turn the power off, then check to be sure the terminals of
the speaker wires are insulated properly. Turn the power
on again.
“PROTECTING SEND SERVICE”
appears.
Send the unit to the nearest service center.
Sound cannot be heard.
The unit does not turn on.
Information shown on the
display is incorrect.
Clean the connectors. (
 
2
)
The unit does not work at all.
Reset the unit. (
 
3
)
R
adio
Radio reception is poor.
Static noise while listening to
the radio.
Connect the antenna firmly.
Pull the antenna out all the way.
CD / USB / iPod
Disc cannot be ejected.
Press and hold
M
to forcibly eject the disc. Be careful not
to drop the disc when it is ejected. If this does not solve
the problem, reset the unit. (
 
3
)
Noise is generated.
Skip to another track or change the disc.
Tracks do not play back as you
intended them to play.
Playback order is determined when files are recorded.
“READING” keeps flashing.
Do not use too many hierarchical levels or folders.
Elapsed playing time is not
correct.
This is caused by how the tracks are recorded.
Correct characters are not
displayed (e.g. album name).
This unit can only display uppercase letters, numbers,
and a limited number of symbols.
For
/
/
/
: Uppercase Cyrillic letters can also be
displayed if [
РУССКИЙ
] is selected. (
 
5
)
Symptom
Remedy
CD / USB / iPod
“NA FILE”
Make sure the disc contains supported audio files.
(
 
12
)
“NO DISC”
Insert a playable disc into the loading slot.
“TOC ERROR”
Make sure the disc is clean and inserted properly.
“PLEASE EJECT”
Reset the unit. If this does not solve the problem,
consult your nearest service center.
“READ ERROR”
Copy the files and folders onto the USB device again.
If this does not solve the problem, reset the USB
device or use another USB device.
“NO DEVICE”
Connect a USB device, and change the source to
USB again.
“COPY PRO”
A copy-protected file is played.
“NA DEVICE”
Connect a supported USB device, and check the
connections.
“NO MUSIC”
Connect a USB device that contains playable audio
files.
“iPod ERROR”
Reconnect the iPod.
Reset the iPod.
ANDROID
Sound cannot be heard
during playback.
Sound output only from
the Android device.
Reconnect the Android device.
If in [
HAND MODE
], launch any media player
application on the Android device and start
playback.
If in [
HAND MODE
], relaunch the current media
player application or use another media player
application.
Restart the Android device.
If this does not solve the problem, the connected
Android device is unable to route the audio signal
to unit. (
 1
2
)