Kenwood KDC-X5200BT Instruction Manual - Page 27

Symptom, Remedy

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TROUBLESHOOTING Symptom Remedy CD/USB /iPod "NO MUSIC" Connect a USB device that contains playable audio files. ANDROID "iPod ERROR" • Sound cannot be heard during playback. • Sound output only from the Android device. Cannot playback at [BROWSE MODE]. "NO DEVICE" or "READING" keeps flashing. Playback is intermittent or sound skips. "ANDROID ERROR"/ "NA DEVICE" • Reconnect the iPod. • Reset the iPod. • Reconnect the Android device. • If in [HAND MODE], launch any media player application on the Android device and start playback. • If in [HAND MODE], relaunch the current media player application or use another media player application. • Restart the Android device. • If this does not solve the problem, the connected Android device is unable to route the audio signal to unit. ( 25) • Make sure KENWOOD MUSIC PLAY APP is installed on the Android device. ( 7) • Reconnect the Android device and select the appropriate control mode. • If this does not solve the problem, the connected Android device does not support [BROWSE MODE]. ( 25) • Switch off the developer options on the Android device. • Reconnect the Android device. • If this does not solve the problem, the connected Android device does not support [BROWSE MODE]. ( 25) Turn off the power saving mode on the Android device. • Reconnect the Android device. • Restart the Android device. Bluetooth® Spotify Symptom "DISCONNECTED" "CONNECTING" "CHECK APP" No Bluetooth device is detected. Bluetooth pairing cannot be made. Echo or noise is heard during a phone conversation. Phone sound quality is poor. Voice calling method is not successful. Remedy USB is disconnected from the head unit. Please make sure the device is connected properly through USB. • Connected via USB input terminal: The device is connecting to the head unit. Please wait. • Connected via Bluetooth: The Bluetooth is disconnected. Please check Bluetooth connection and make sure both the device and the unit are paired and connected. The Spotify application is not connected properly, or user is not login. End the Spotify application and restart, then login to your Spotify account. • Search from the Bluetooth device again. • Reset the unit. ( 3) • Make sure you have entered the same PIN code to both the unit and Bluetooth device. • Delete pairing information from both the unit and the Bluetooth device, then perform pairing again. ( 11) • Adjust the microphone unit's position. ( 11) • Check the [ECHO CANCEL] setting. ( 13) • Reduce the distance between the unit and the Bluetooth device. • Move the car to a place where you can get a better signal reception. • Use voice calling method in a more quiet environment. • Reduce the distance from the microphone when you speak the name. • Make sure the same voice as the registered voice tag is used. ENGLISH 23

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ENGLISH
23
Symptom
Remedy
CD/USB /iPod
“NO MUSIC”
Connect a USB device that contains playable audio files.
“iPod ERROR”
•
Reconnect the iPod.
•
Reset the iPod.
ANDROID
•
Sound cannot be heard
during playback.
•
Sound output only from
the Android device.
•
Reconnect the Android device.
•
If in
[HAND MODE]
, launch any media player
application on the Android device and start playback.
•
If in
[HAND MODE]
, relaunch the current media player
application or use another media player application.
•
Restart the Android device.
•
If this does not solve the problem, the connected
Android device is unable to route the audio signal to
unit.
(
25)
Cannot playback at
[BROWSE MODE]
.
•
Make sure KENWOOD MUSIC PLAY APP is installed on
the Android device.
(
7)
•
Reconnect the Android device and select the
appropriate control mode.
•
If this does not solve the problem, the connected
Android device does not support
[BROWSE MODE]
.
(
25)
“NO DEVICE” or “READING”
keeps flashing.
•
Switch off the developer options on the Android
device.
•
Reconnect the Android device.
•
If this does not solve the problem, the connected
Android device does not support
[BROWSE MODE]
.
(
25)
Playback is intermittent or
sound skips.
Turn off the power saving mode on the Android device.
“ANDROID ERROR”/
“NA DEVICE”
•
Reconnect the Android device.
•
Restart the Android device.
Symptom
Remedy
Spotify
“DISCONNECTED”
USB is disconnected from the head unit. Please make sure
the device is connected properly through USB.
“CONNECTING”
•
Connected via USB input terminal: The device is
connecting to the head unit. Please wait.
•
Connected via Bluetooth: The Bluetooth is
disconnected. Please check Bluetooth connection and
make sure both the device and the unit are paired and
connected.
“CHECK APP”
The Spotify application is not connected properly, or user
is not login. End the Spotify application and restart, then
login to your Spotify account.
Bluetooth®
No Bluetooth device is
detected.
•
Search from the Bluetooth device again.
•
Reset the unit.
(
3)
Bluetooth pairing cannot
be made.
•
Make sure you have entered the same PIN code to both
the unit and Bluetooth device.
•
Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again.
(
11)
Echo or noise is heard
during a phone
conversation.
•
Adjust the microphone unit’s position.
(
11)
•
Check the
[ECHO CANCEL]
setting.
(
13)
Phone sound quality is
poor.
•
Reduce the distance between the unit and the
Bluetooth device.
•
Move the car to a place where you can get a better
signal reception.
Voice calling method is not
successful.
•
Use voice calling method in a more quiet environment.
•
Reduce the distance from the microphone when you
speak the name.
•
Make sure the same voice as the registered voice tag is
used.
TROUBLESHOOTING