KitchenAid KCO128BM Owners Manual - Page 16

Troubleshooting Guide

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TROUBLESHOOTING GUIDE WARNING Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. PROBLEM If the oven fails to start If the problem cannot be corrected If the wrong temperature unit is displayed Upper cooking elements visibly glow, but bottom cooking elements do not SOLUTION Check to see if the oven is plugged into a grounded 3 prong outlet. Check to see if the fuse in the circuit breaker box to the oven is in working order. See the "Warranty and Service" sections. Do not return the Countertop Oven to the retailer - retailers do not provide service. Press and hold the Options button for 3 seconds to switch between Fahrenheit (°F) and Celsius (°C) temperature units. The upper cooking elements use higher power for better browning performance. The lower cooking elements are on, but may not visibly glow like the upper cooking elements. This is normal and your Countertop Oven is working properly. If "E1 or E2" flashes on the The NTC Sensor may not be working. This issue can not be display and a chime sounds corrected. Please see the "Warranty and Service" sections. If "PF" is shown on the display The oven will display "PF" when it is powered up for the first time, or has experienced a power failure. If a cooking function was in process, dispose of food; it might not be thoroughly cooked. 16 W11670365B.indd 16 7/19/2023 5:22:32 PM

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16
TROUBLESHOOTING GUIDE
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or
electrical shock.
PROBLEM
SOLUTION
If the oven fails to start
Check to see if the oven is plugged into a grounded 3 prong
outlet.
Check to see if the fuse in the circuit breaker box to the oven is
in working order.
If the problem cannot be
corrected
See the “Warranty and Service” sections.
Do not return the Countertop Oven to the
retailer – retailers do not provide service.
If the wrong temperature
unit is displayed
Pr
ess and hold the Options button for 3 seconds to switch
between Fahrenheit (°F) and Celsius (°C) temperature units.
Upper cooking elements
visibly glow, but bottom
cooking elements do not
The upper cooking elements use higher power for better
browning performance. The lower cooking elements are on,
but may not visibly glow like the upper cooking elements. This
is normal and your Countertop Oven is working properly.
If “E1 or E2” flashes on the
display and a chime sounds
The NTC Sensor may not be working. This issue can not be
corrected. Please see the “Warranty and Service” sections.
If “PF” is shown on the
display
The oven will display “PF” when it is powered up for the first
time, or has experienced a power failure. If a cooking function
was in process, dispose of food; it might not be thoroughly
cooked.
W11670365B.indd
16
W11670365B.indd
16
7/19/2023
5:22:32 PM
7/19/2023
5:22:32 PM