KitchenAid KICU569XSS Use & Care Guide - Page 11

■ Is the display flashing "Er" and numbers? If an "Er" and a series of numbers appear in the display panel, turn power off at the circuit breaker. Turn on again. If problem continues, call customer service. See "Assistance or Service" section. ■ Is the display flashing "F" or "C" and numbers? If "F" or "C" and a number are alternately flashing on the display, refer to the following table for possible solutions. Error Code Error Solution Cooktop has turned off and is beeping every 10 sec. An object, liquids or soils are putting pressure on the control panel. Thoroughly wipe or remove any object on touch keys. F42, F43 The power voltage is too low or too high. Turn off the cooktop. Wait 5 seconds, then turn it back on. If this continues, contact a qualified electrician. C81, C82, C83 The surface cooking area has overheated. The surface cooking area automatic shutoff was activated. Wait 5 minutes for it to cool down, then turn it back on. Turn off oven if it is running a self cleaning cycle. F12, F21, F25, F36, F37, F40, F47, F56, F58, 560, F61, F62, F63, F64 Call customer service. See the "Assistance or Service" section. Operational cooktop sounds ■ Is there a low humming? This occurs when cooking at high power. The cause of this is the amount of energy that is transmitted from the appliance to the cookware. This sound will quiet or go away when the power is turned down. ■ Is there a crackling? This sound occurs when cookware is used that consists of different materials. The noise is caused by vibrations in the joint faces between the different layers. It may change depending on the amount and type of food being cooked. ■ Is there a fan noise? The electronics require a controlled temperature in order to function reliably. The cooktop is fitted with a fan that runs at various speeds according to the temperature detected. The fan may also continue to run even after the cooktop has been switched off, if the temperature it detects is too high. ASSISTANCE OR SERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance. To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center. In the U.S.A. Call the KitchenAid Customer eXperience Center toll free: 1-800-422-1230. Our consultants provide assistance with: ■ Features and specifications on our full line of appliances. ■ Installation information. ■ Use and maintenance procedures. ■ Accessory and repair parts sales. ■ Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). ■ Referrals to local dealers, repair parts distributors and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide afterwarranty service, anywhere in the United States. To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages. For further assistance If you need further assistance, you can write to KitchenAid with any questions or concerns at: KitchenAid Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. 11