Kodak 8942930 Extended User Guide - Page 16

4 Troubleshooting and support For step-by-step product support, visit www.kodak.com/go/digitalframesupport, select your frame model, and select Step-by-Step Solutions & Repair. Learning more about your frame www.kodak.com/go/digitalframes Learn more about your frame www.kodak.com/go/digitalframesupport Interactive tutorials Frequently asked questions Downloads Product registration Picture frame problems If... Try one or more of the following Frame does not turn on. ■ Make sure the power cable that was included with your frame is connected securely (see page 1). ■ Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release. Frame freezes up or doesn't work properly. ■ Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release. ■ Reset the frame. Press the Play and Power buttons (see page i) at the same time, and hold for 5 seconds. (Resetting your frame does not erase your saved files.) 11 www.kodak.com/go/support