Kodak EX 1011 User Guide - Page 42

Wireless network connection - wireless problem

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Page 42 highlights

Troubleshooting and support If... Cannot copy pictures from Kodak EasyShare software. Try one or more of the following ■ Make sure your frame and computer are on. ■ Make sure the USB cable is securely connected (page 15). ■ Make sure you have installed the latest version of EasyShare software (page 1). ■ From My Collection in EasyShare software, make sure the pictures are in the Picture Tray. Wireless network connection For software installation and wireless frame setup, see the Wireless Setup Guide. Problem Possible causes and/or solutions Frame cannot connect to ■ Make sure you have a wireless router and that it is the wireless network - broadcasting the SSID, or enter the SSID manually. "Wireless network not found" appears. ■ Make sure your frame and computer are on. ■ Make sure you have installed Windows Media player 11 and you have allowed sharing in Media player. ■ Make sure the wireless router and network are running before the frame begins scanning for a network. ■ Make sure you are within the operating range of the network. Move the frame into the same room with the router. ■ Check for sources of interference in the wireless signal, such as a microwave oven or a cordless telephone. ■ Check with your router manufacturer for a possible firmware update. ■ Make sure your frame is using the latest firmware. Check www.kodak.com/go/digitalframesupport for updates. 36 www.kodak.com/go/support

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36
www.kodak.com/go/support
Troubleshooting and support
Wireless network connection
For software installation and wireless frame setup, see the
Wireless Setup Guide
.
Cannot copy pictures from
Kodak EasyShare software.
■
Make sure your frame and computer are on.
■
Make sure the USB cable is securely connected (
page 15
).
■
Make sure you have installed the latest version of EasyShare
software (
page 1
).
■
From My Collection in EasyShare software, make sure the
pictures are in the Picture Tray.
Problem
Possible causes and/or solutions
Frame cannot connect to
the wireless network —
“Wireless network not
found” appears.
■
Make sure you have a wireless router and that it is
broadcasting the SSID, or enter the SSID manually.
■
Make sure your frame and computer are on.
■
Make sure you have installed Windows Media player 11 and
you have allowed sharing in Media player.
■
Make sure the wireless router and network are running
before
the frame begins scanning for a network.
■
Make sure you are within the operating range of the network.
Move the frame into the same room with the router.
■
Check for sources of interference in the wireless signal, such as
a microwave oven or a cordless telephone.
■
Check with your router manufacturer for a possible firmware
update.
■
Make sure your frame is using the latest firmware. Check
www.kodak.com/go/digitalframesupport
for updates.
If...
Try one or more of the following