Kodak EX 1011 User Guide - Page 44

Troubleshooting and support Problem Possible causes and/or solutions (Continued) The wireless router did not assign a valid network IP address to the frame. Check and change the router settings, as indicated below. You can usually view the network settings with the software program included with the router. ■ Enable DHCP on the router. ■ Change the setting on the router to allow both 802.11b and 802.11g Wi-Fi protocols. ■ Change router settings to allow enough IP addresses for the number of wireless devices on the network. ■ Disable MAC filtering on the router or enable the MAC for the frame. ■ Temporarily disable the QoS (Quality of Service) setting on the router. ■ Check with the router manufacturer for a possible firmware update. See the router documentation for details. Frame cannot connect to ■ The Gallery address, account email address, or account Kodak Gallery. password on the frame are incorrect. ■ Make sure the wireless router is connected to the Internet and an Internet connection is available. ■ The Gallery or online picture service is temporarily unavailable. Try again later. ■ There may not be a Kodak Gallery service in the region you are in. See Frame cannot connect to the wireless network, above, for other possible causes and/or solutions. Cannot copy from frame to computer via wireless network. "Please allow the frame on the computer" appears. Your frame has not been given permission to communicate with your computer. ■ Open Kodak picture transfer software and allow your frame to have access to your computer. See page 29. 38 www.kodak.com/go/support