Kodak I1210 User Guide - Page 119

Problem solving Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i1200/i1300 Series Scanner. Problem Possible Solution Scanner will not scan/feed documents Make sure that: • the power cord is plugged securely into the back of scanner and the wall outlet. • the power supply, green LED is lit. • the power switch is on. • the wall outlet is not defective (call a licensed electrician). • the PC was restarted after installing the software. • document(s) is making contact with the feed rollers. If you are feeding a stack of documents (more than 40) at a 25 degree angle, and the transport will not start, it may be necessary to shingle the bottom documents so the feed rollers can grasp the first document and start the feeding process. Image quality is poor or has decreased • Clean the scanner. See the procedures in Chapter 5, Maintenance. Documents are jamming or multiple documents are feeding Make sure that: • the side guides are adjusted for the width of the documents you are scanning. • the output tray is adjusted for the length of the documents you are scanning. • all documents meet the specifications for size, weight and type as outlined in the section entitled, "Document preparation". • the scanner and tires are clean. • the feed module is installed properly and securely in place. No images are being displayed • If you are scanning one-sided documents or are using a Kodak i1210 or i1310 Scanner, be sure the side you want to scan is facing the input tray (not facing you). For more information, see the section entitled, "Scanning your documents" in Chapter 3. Images are not being cropped correctly • If the cropping options are enabled, Automatically Detect and Straighten (Automatic), Automatically Detect or Border Reduction (Aggressive) and your images are not being cropped correctly, clean the imaging area. See the procedures in Chapter 5, Maintenance "Cleaning the imaging area". Roller marks appear on the document Clean the rollers. See the procedures in Chapter 5, Maintenance. after scanning Scanner is running too slow The Kodak i1200 and i1300 Series Scanners are rated and designed to operate with USB 2.0, but will function in a USB 1.1 port. If you are using USB 1.1, the scanner will perform at a slower speed. Update your operating system or hardware to one that supports USB 2.0. Images have black background bleedthrough When scanning translucent documents, black bleed-through may be displayed on the image. To minimize this, adjust the Contrast value or select Draft (Fixed) TWAIN or Fixed Processing in ISIS to improve the image or use the Kodak White Background Accessory. A-61560 January 2007 115