Kodak I1440 User Guide - Page 68

Problem solving Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i1400 Series Scanner. Problem Possible Solution The scanner will not scan/ feed documents Make sure that: • the power cord is plugged in and the power is on. • the scanner cover is completely closed. • the proper power-up sequence was followed, the scanner's green light is on, and the software has enabled scanning. • documents are making contact with the feed module. • the height of batched documents is less than 10.2 mm (0.4 in.) or approximately 150 sheets of 60 g (16 lb.) paper. • documents meet specifications for size, weight, and type, etc. • for thicker documents, you lift the gap release lever during feeding. • you check the feed module and separator module for signs of wear, and replace these parts if necessary. You can also power the scanner down and power up again. Image quality is poor or has decreased Make sure that the scanner is clean. Refer to Chapter 5, Maintenance. Documents are jamming Make sure that: • the output tray and guides are adjusted for the length and width of documents being scanned. • all jammed documents have been removed from the paper transport area. • documents meet specifications for size, weight, and type, etc. • all staples and paper clips have been removed from the documents. • the separator module and feed module are clean and properly installed. • the drive rollers are clean. • the imaging guides are clean. "False" paper jams are occurring • Make sure that the paper transport area is clean. 35.6 cm (14 in.) or longer documents Make sure that the input and output tray extenders are pulled out to are not feeding or are jamming provide support for long documents. The lamps shut off too soon The lamps in the i1400 Series Scanners will turn off after 15 minutes of no scanner activity. If the lamps are off, but the scanner has not yet gone into the Energy Star mode (default 15 minutes), there will be a delay of about 10 seconds for the lamps to warm up again. If you set the Energy Star timeout to a new value greater than 15 minutes, you must scan at least one document for that setting to be enabled. After this setting has been enabled, it will be enforced until a new setting is selected or the scanner is powered off and back on. Cannot scan after Standby or Hibernate Upgrade to Service Pack 1 or higher. with Microsoft Windows Vista 64 A-61550 July 2008