Kodak I6015 User Guide - Page 34

Problem 553 No print head 125 No scanner Image quality issues Possible Solution The check scanner may not be recognizing the ink cartridge for one of the following reasons. Refer to the procedures in "Replacing the ink cartridge" earlier in the chapter for proper installation procedures. • Be sure the inkjet cartridge is properly installed. • If it is, remove the cartridge and reseat it. • Try installing a new inkjet cartridge. If you have verified that the ink cartridge is installed correctly or have replaced it, the ribbon connector may need to be reseated or the main board may be bad. • Contact Technical Support. The scanner was not found during the application to scanner initialization. • Check the cable and power connections to be sure the USB cable and power supply connections are securely in place. • Try a different USB port. • Verify that the PC has the proper drivers and scanner firmware files installed. • If you have recently disconnected the USB cable from the PC, be sure you have installed it to the same USB port or reinstall the drivers as per the installation instructions described in Chapter 2. NOTE: Depending on which Windows operating system you have, XP or 2000), you may need to install the drivers on all USB ports. Any number of image quality issues can be encountered during scanning (i.e., heavy backgrounds, an image may have streaks or fades, shaded lines on the rear image, etc.). Before calling Technical Support, thoroughly clean your scanner using the recommended cleaning procedures in the section entitled, "Weekly cleaning procedures" in Chapter 4. If you are experiencing skewed images, check to be sure that the entry tray is fully seated. 32 A-61557 December 2006