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Error of TWAIN driver

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9.1 Error of TWAIN driver 9 9 Troubleshooting 9.1 Error of TWAIN driver Message Control Panel: [PC CONNECTION FAILED] Computer: [Read Data Error] [Scanner not ready] Control Panel: [Original. doc.jam] Computer: [Document JAM on machine] Computer: [Scanner Busy] Control Panel: (Different messages appear depending on the type of error. ) Computer: [Machine error] Computer: [Read Data Error] Control Panel: [SET ORIGINAL TO ADF] Computer: [ADF (Duplex) No Paper] Cause • This machine has not start- ed. • A system crash occurred on the computer or the machine during transmission. • Either USB cable or network cable failed to be correctly connected during transmission. • Paper jam inside the ADF. • Jammed paper has not been completely removed from the ADF. • If TWAIN scan and a copying job are run simultaneously, this machine may stop during scan processing. • While scanning with the ADF, either the ADF or Left Cover is open. • A problem exists with the command transmission between TWAIN driver and this machine. • An error has occurred while scanning data from this machine. • The original is not set on the ADF. Correction action (1) Turn the machine OFF and check that the USB cable and network cable are connected correctly. (2) If the USB cable and network cable connections are found in order, turn the machine ON again. (3) If the problem persists, contact your service representative. • Open the Left Cover and the ADF and remove all jammed paper. • For details on remedial actions, refer to [User's Guide Copy Operations]. • When all jammed paper is removed, the memory size (in %) returns to the initial value. • Wait until the copying or scanning process ends. • For details, refer to [User's Guide Copy Operations]. • When all jammed paper is removed, the memory size (in %) returns to the initial value. • Check this machine and the USB cable or Network cable. (1) Turn the machine OFF and check that the USB cable and network cable are connected correctly. (2) If the USB cable and network cable connections are found in order, turn the machine ON again. (3) If the problem persists, contact your service representative. • Set the original on the ADF. Tips - Checking of the network cable is available only when optional Network Card NC-504 or Image Con- troller IC-209 is installed. - The ADF is an option. bizhub 215 9-2

Section	Page
Table of contents	2
1 Introduction	6
1.1 Welcome	6
1.1.1 User's guides	6
1.1.2 User's Guide	6
1.2 Conventions used in this manual	7
1.2.1 Symbols used in this manual	7
To use this machine safely	7
Procedural instruction	7
Key symbols	8
1.2.2 Original and paper indications	8
Original and paper sizes	8
Original and paper indications	8
2 Scan	10
2.1 How to scan	10
2.2 Network scan	12
2.2.1 Scan to E-mail	12
2.2.2 Scan to Server (FTP)	13
2.2.3 Scan to Server (SMB)	14
2.3 Environment necessary for scanning	15
2.3.1 Scan driver	15
2.3.2 Network scan	15
2.3.3 Scan to USB	15
3 Scan from the Computer	17
3.1 Install scan driver (TWAIN/WIA)	17
3.2 TWAIN driver	18
3.2.1 How to scan originals	18
3.2.2 Setting driver	18
[Document Size]	19
[Scan Mode]	19
[Resolution]	19
[Scan Type]	20
[Image Size]	20
[LAN/USB]	20
[About]	20
[Scan]	20
[Close]	20
[Clear]	20
[Prescan]	20
[Unit]	20
[Help]	20
[Scanning Mode]	21
[Duplex Scanning]	23
3.3 WIA driver	24
3.3.1 How to scan originals	24
3.3.2 Setting driver	24
Adjusting the image quality of the scanned picture using [Adjust the quality of the scanned picture]	25
3.4 Uninstall scan driver (TWAIN/WIA)	26
4 Register of Destinations	28
4.1 Registering destinations	28
4.1.1 Registration of One-touch Dial	29
4.1.2 Registration of speed dial	30
Registering FTP/SMB Server address	31
4.1.3 Registration of group dial	32
4.2 Correcting and deleting registered data	33
4.2.1 Correcting and deleting One-touch Dial	33
4.2.2 Correcting and deleting speed dial	33
4.2.3 Correcting and deleting group dial	33
5 How to Use Scan to E-mail	36
5.1 Basic transmission method	36
5.1.1 When using the ADF	36
Loading double-sided originals	37
5.1.2 When setting an original on the Original Glass	38
5.2 Changing transmission setting	40
5.2.1 Setting subject	40
5.2.2 CC address setting	40
Checking and Correcting CC addresses	40
5.2.3 Setting file format	41
5.2.4 Setting compression coding method	41
5.3 Changing the setting for the scanned image quality	42
5.3.1 Setting for resolution	42
5.3.2 Color setting	42
5.3.3 Setting for original type	42
5.4 Changing the setting for scanned original density	43
5.4.1 Test/Photo, Text mode setting	43
5.4.2 Setting of Photo mode	43
5.5 Sets the initial value for the scan setting items	45
5.5.1 Setting of image quality (resolution)	45
5.5.2 Setting file format	45
5.5.3 Setting compression coding method	45
5.5.4 Color setting	46
5.6 Memory shortage occurrence while scanning the original	47
5.7 One-touch Dial can be used to select the destination	48
5.8 Speed dial can be used to select the destination	49
5.9 Selecting the destination from the group dial	50
5.10 Select the destination from the phone book	51
5.10.1 How to search Phone Book	51
5.10.2 How to search LDAP server	52
5.11 Checking communication results	53
6 How to Use Scan to Server	55
6.1 Basic transmission method	55
6.1.1 When using the ADF	55
Loading double-sided originals	56
6.1.2 When setting an original on the Original Glass	57
6.2 Change transmission setting	59
6.2.1 Setting file format	59
6.2.2 Setting compression coding method	59
6.3 Memory shortage occurrence while scanning the original	60
7 How to Use Scan to USB	62
7.1 How to scan originals	62
7.1.1 When using the ADF	62
Loading double-sided originals	63
7.1.2 When setting an original on the Original Glass	63
7.2 Changing the scan settings	66
7.2.1 Setting file format	66
7.2.2 Setting compression coding method	66
8 PageScope Web Connection	68
8.1 Overview	68
8.1.1 Operating environments	68
8.2 How to use PageScope Web Connection	69
8.2.1 How to access	69
8.2.2 How to view the screen	69
8.2.3 User mode and administrator mode	70
8.2.4 How to operate	70
8.3 User mode	71
8.3.1 [System] - [Summary]	71
8.3.2 [System] - [Details]	71
8.3.3 [System] - [Maintenance] - [Counter]	72
8.3.4 [System] - [Maintenance] - [Power Save Setting]	73
8.3.5 [System] - [Online Assistance]	73
8.3.6 [Print Job] - [Print Job Manegement]	74
8.3.7 [Print Job] - [File Download]	74
8.3.8 [Print] - [Settings] - [Paper Handling]	75
8.3.9 [Print] - [Settings] - [Paper Layout]	75
8.3.10 [Print] - [Settings] - [Printer Setting]	76
8.3.11 [Print] - [Test Print]	76
8.3.12 [Print] - [Font Information]	77
8.3.13 [Address] - [One-Touch Dial Setting]	77
8.3.14 [Address] - [Speed Dial Setting]	78
8.3.15 [Address] - [Group Dial Setting]	78
8.3.16 [Network] - [Summary]	79
9 Troubleshooting	81
9.1 Error of TWAIN driver	81
9.2 Error of network scan	82
9.2.1 If you suspect a failure then do the following	83
9.3 Error of Scan to USB	84
10 Appendix	86
10.1 Main product specifications	86
10.1.1 Network scan	86
10.1.2 Scan to USB	86
11 Index	88
11.1 Index by item	88

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bizhub 215

9-2

9.1

Error of TWAIN driver

Troubleshooting

9.1

Error of TWAIN driver

Tips

Checking of the network cable is available only when optional

Network Card NC-504

Image Con-

troller IC-209

is installed.

The

ADF

is an option.

Message

Cause

Correction action

Control Panel

[PC CONNECTION FAILED]

Computer:

[Read Data Error]

[Scanner not ready]

•

This machine has not start-

ed.

•

A system crash occurred on

the computer or the machine

during transmission.

•

Either USB cable or network

cable failed to be correctly

connected during transmis-

sion.

(1) Turn the machine OFF and

check that the USB cable and

network cable are connected

correctly.

(2) If the USB cable and network

cable connections are found in

order, turn the machine ON

again.

(3) If the problem persists, con-

tact your service representative.

Control Panel

[Original. doc.jam]

Computer:

[Document JAM on machine]

•

Paper jam inside the

ADF

•

Jammed paper has not been

completely removed from the

ADF

•

Open the

Left Cover

and the

ADF

and remove all jammed

paper.

•

For details on remedial ac-

tions, refer to [User's Guide

Copy Operations].

•

When all jammed paper is re-

moved, the memory size (in

%) returns to the initial value.

Computer:

[Scanner Busy]

•

If TWAIN scan and a copying

job are run simultaneously,

this machine may stop dur-

ing scan processing.

•

Wait until the copying or

scanning process ends.

Control Panel

(Different messages appear de-

pending on the type of error. )

Computer:

[Machine error]

•

While scanning with the

ADF

either the

ADF

Left Cover

is open.

•

For details, refer to [User's

Guide Copy Operations].

•

When all jammed paper is re-

moved, the memory size (in

%) returns to the initial value.

•

A problem exists with the

command transmission be-

tween TWAIN driver and this

machine.

•

Check this machine and the

USB cable or Network cable.

Computer:

[Read Data Error]

•

An error has occurred while

scanning data from this ma-

chine.

(1) Turn the machine OFF and

check that the USB cable and

network cable are connected

correctly.

(2) If the USB cable and network

cable connections are found in

order, turn the machine ON

again.

(3) If the problem persists, con-

tact your service representative.

Control Panel

[SET ORIGINAL TO ADF]

Computer:

[ADF (Duplex) No Paper]

•

The original is not set on the

ADF

•

Set the original on the

ADF