Konica Minolta bizhub 25e bizhub 25e User Guide - Page 49

If you cannot solve the problem - reviews

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Troubles The document jams frequently. Check items Are the rollers dirty? Solutions Clean the rollers. For details, see chapter 3, "Cleaning the scanning area" in "Cleaning" in the Administrator's Guide. For other problems, review the following PDF manuals: Troubles Image quality is poor. A message is displayed on the display. Cannot connect to the network. A communication error has occurred. Cannot send or receive fax. Cannot install the printer drivers. Cannot print. Cannot use Message Board. References Chapter 4, "Error messages" and "Troubleshooting" in the Administrator's Guide Chapter 8, "Error messages" and "Troubleshooting" in the Scanner and Fax Guide Chapter 6, "Troubleshooting" in the Printer Guide Chapter 6, "Troubleshooting" in the Message Board Guide If you cannot solve the problem If you have a problem with your machine that you cannot solve with the information provided in these manuals, contact your local technical representative. When you contact your local technical representative, make sure you have the following information ready; • Product name: bizhub 25e • Serial number (located on the label affixed to the left side of the machine) • Details on the problem • Steps you have taken to try to resolve the problem and the results of those efforts Troubleshooting 47

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47
Troubleshooting
Troubles
Check items
Solutions
The document jams
frequently.
Are the rollers dirty?
Clean the rollers.
For details, see chapter 3,
“Cleaning the scanning area” in “Cleaning” in
the Administrator’s Guide.
For other problems, review the following PDF manuals:
Troubles
References
Image quality is poor.
Chapter 4, “Error messages” and “Troubleshooting” in the
Administrator’s Guide
A message is displayed on the
display.
Cannot connect to the network.
A communication error has
occurred.
Chapter 8, “Error messages” and “Troubleshooting” in the
Scanner and Fax Guide
Cannot send or receive fax.
Cannot install the printer drivers.
Chapter 6, “Troubleshooting” in the Printer Guide
Cannot print.
Cannot use Message Board.
Chapter 6, “Troubleshooting” in the Message Board Guide
If you cannot solve the problem
If you have a problem with your machine that you cannot solve with the information
provided in these manuals, contact your local technical representative.
When you contact
your local technical representative, make sure you have the following
information ready;
•
Product name: bizhub 25e
•
Serial number (located on the label affixed to the left side of the machine)
•
Details on the problem
•
Steps you have taken to try to resolve the problem and the results of those efforts