Konica Minolta bizhub 28e bizhub 28e Scan Fax Guide - Page 219

Troubleshooting, Cannot transmit faxes

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Troubleshooting Read this section if trouble occurs with the machine. Contact your local technical representative if the following steps do not solve the problem. Cannot transmit faxes Status Things to check Countermeasure Cannot transmit Is your transmission procedure correct? Check the procedure and try again. For details, see "Basic faxing"(page 3-2). Is the destination fax number correct? If you are using an address book destination, make sure the number is registered correctly by printing out the list. For details, see "Printing the address book destination list"(page 7-9). Is there something wrong Ask the other party to prepare the machine with the remote machine? for reception. (Power, paper, etc.) Documents are not transmitted continuously Are the documents loaded with the edges of the paper all lined up? Reload the documents. Do the loaded documents include pages smaller than the minimum width (4.7")? These pages should be loaded on the document glass and kept separate from the other pages. Cannot transmit even though the number is dialed Is the fax number correct? Is the other party's line busy? Dial the correct fax number. Wait until the line is available and try again. The document cannot be scanned when using memory transmission Is the document loaded correctly? Is the memory full? Load the document correctly. Check the memory. Cannot transmit a document created in an application on a computer Have you checked the network environment? Is "KONICA MINOLTA bizhub 28e FAX" installed? For details, see chapter 4, "Cannot connect to the network" in "Troubleshooting" in the Administrator's Guide. Install "KONICA MINOLTA bizhub 28e FAX". For details, see chapter 1, "Installing to Windows" in the Printer Guide. Is "KONICA MINOLTA Select "KONICA MINOLTA bizhub 28e bizhub 28e FAX" selected as FAX" as the printer in the print menu of the the printer? application. Is the port setting of Check that the port is correct. "KONICA MINOLTA bizhub 28e FAX" incorrect? 8-8 Troubleshooting

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8-8
Troubleshooting
Troubleshooting
Read this section if trouble occurs with the machine.
Contact your local technical
representative if the following steps do not solve the problem.
Cannot transmit faxes
Status
Things to check
Countermeasure
Cannot transmit
Is your transmission
procedure correct?
Check the procedure and try again.
For details, see
“Basic faxing”(page 3-2)
.
Is the destination fax
number correct?
If you are using an address book destination,
make sure the number is registered correctly
by printing out the list.
For details, see
“Printing the address book destination
list”(page 7-9)
.
Is there something wrong
with the remote machine?
Ask the other party to prepare the machine
for reception. (Power, paper, etc.)
Documents are
not transmitted
continuously
Are the documents loaded
with the edges of the paper
all lined up?
Reload the documents.
Do the loaded documents
include pages smaller than
the minimum width (4.7")?
These pages should be loaded on the
document glass and kept separate from the
other pages.
Cannot transmit
even though the
number is dialed
Is the fax number correct?
Dial the correct fax number.
Is the other party’s line
busy?
Wait until the line is available and try again.
The document
cannot be scanned
when using memory
transmission
Is the document loaded
correctly?
Load the document correctly.
Is the memory full?
Check the memory.
Cannot transmit a
document created in
an application on a
computer
Have you checked the
network environment?
For details, see chapter 4, “Cannot connect
to the network” in “Troubleshooting” in the
Administrator’s Guide.
Is “KONICA MINOLTA
bizhub 28e FAX” installed?
Install “KONICA MINOLTA bizhub 28e
FAX”.
For details, see chapter 1, “Installing
to Windows” in the Printer Guide.
Is “KONICA MINOLTA
bizhub 28e FAX” selected as
the printer?
Select “KONICA MINOLTA bizhub 28e
FAX” as the printer in the print menu of the
application.
Is the port setting of
“KONICA MINOLTA bizhub
28e FAX” incorrect?
Check that the port is correct.