Konica Minolta bizhub 28e bizhub 28e Scan Fax Guide - Page 221

Cannot scan

Page 221 highlights

Cannot scan Status Things to check Countermeasure Cannot scan Have you checked the network environment? For details, see chapter 2, "Specifying the network settings" in the Administrator's Guide. Is the size of the data too large? The maximum amount of data that can be scanned at once is 20 MB. If the size of the data is too large, change the scan resolution or disable the batch transmission function. Cannot use the Scan Is the size of the data too to e-mail function large? The maximum amount of data that can be scanned at once is 20 MB. If the size of the data is too large, change the scan resolution or disable the batch transmission function. If the e-mail settings of the destination has a limit on the size of data that can be received, check that the limit is not being exceeded. Are the account and Open Message Board and correctly set the password for the mail server account and password for the mail server. correct? For details, see chapter 3, "Setting the e-mail environment" in the Message Board Guide. Cannot use the Scan Is there a firewall set? to Folder function Firewall software may be stopping the file sharing function of Windows. Change the settings of the firewall to enable the computer you are using to use the file sharing function. Are the shared folder settings correct? In environments where domain authentication is used for the network, the Scan to Folder function cannot be used, even if you set access privileges to domain users. Assign folder access privileges to local users. Cannot use Scan to Is the USB memory USB function formatted? You can use only USB memories with no security functions that are formatted with FAT12, FAT16, or FAT32. Cannot scan using the TWAIN driver Is "KONICA MINOLTA Install the TWAIN driver correctly. For bizhub 28e Scan" or details, see chapter 1, "Installing to Windows" "KONICA MINOLTA bizhub in the Printer Guide. 28e NSCN" displayed as the scanner device in the application software? Is "KONICA MINOLTA Select "KONICA MINOLTA bizhub 28e Scan" bizhub 28e Scan" or or "KONICA MINOLTA bizhub 28e NSCN" "KONICA MINOLTA bizhub as the scanner device in the application 28e NSCN" selected as software. the scanner device in the application software? 8-10 Troubleshooting

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8-10
Troubleshooting
Cannot scan
Status
Things to check
Countermeasure
Cannot scan
Have you checked the
network environment?
For details, see chapter 2, “Specifying the
network settings” in the Administrator’s
Guide.
Is the size of the data too
large?
The maximum amount of data that can be
scanned at once is 20 MB.
If the size of the
data is too large, change the scan resolution
or disable the batch transmission function.
Cannot use the Scan
to e-mail function
Is the size of the data too
large?
The maximum amount of data that can be
scanned at once is 20 MB.
If the size of the
data is too large, change the scan resolution
or disable the batch transmission function.
If the e-mail settings of the destination has a
limit on the size of data that can be received,
check that the limit is not being exceeded.
Are the account and
password for the mail server
correct?
Open Message Board and correctly set the
account and password for the mail server.
For details, see chapter 3, “Setting the e-mail
environment” in the Message Board Guide.
Cannot use the Scan
to Folder function
Is there a firewall set?
Firewall software may be stopping the file
sharing function of Windows.
Change the
settings of the firewall to enable the computer
you are using to use the file sharing function.
Are the shared folder
settings correct?
In environments where domain
authentication is used for the network, the
Scan to Folder function cannot be used, even
if you set access privileges to domain users.
Assign folder access privileges to local users.
Cannot use Scan to
USB function
Is the USB memory
formatted?
You can use only USB memories with no
security functions that are formatted with
FAT12, FAT16, or FAT32.
Cannot scan using
the TWAIN driver
Is “KONICA MINOLTA
bizhub 28e Scan” or
“KONICA MINOLTA bizhub
28e NSCN” displayed as
the scanner device in the
application software?
Install the TWAIN driver correctly.
For
details, see chapter 1, “Installing to Windows”
in the Printer Guide.
Is “KONICA MINOLTA
bizhub 28e Scan” or
“KONICA MINOLTA bizhub
28e NSCN”
selected as
the scanner device in the
application software?
Select “KONICA MINOLTA bizhub 28e Scan”
or “KONICA MINOLTA bizhub 28e NSCN”
as the scanner device in the application
software.