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Konica Minolta bizhub C3110 bizhub C3110 Maintenance/Troubleshooting User Guid - Page 69

Cannot perform Fax RX, Cannot send a fax, Description of problem, Check points, Remedy

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4.5 Cannot send a fax 4 4.5.2 Cannot perform Fax RX Description of problem Cannot receive faxes. No printout produced. Check points Is the power turned on? Has the machine been placed in ErP Auto Power Off mode? Is the Receive Mode set to Manual RX? Is the modular cable connected correctly? Has a wrong SUB been sent in F-code from the sender side? Is PC-Fax RX enabled? Is Memory RX enabled? Is paper in the machine? Is paper jammed in the machine? Is the machine out of toner? Remedy Check the Power Switch of this machine. If a hub is used, also check the hub power. If the machine is placed in ErP Auto Power Off mode, it cannot receive any jobs. Press the Copy/Power key to release the ErP Auto Power Off mode. Change the [RX MODE] to [AUTO RX]. When [RX MODE] is set to [MANUAL RX], receive faxes manually. Is the modular cable connected? Check the modular cable connection and, if unplugged, plug it in securely. If a wrong sub-address is received with the Confidential User Box set, a communication error may occur, causing failed reception. Check the sender side to see if the sub-address is set. When PC-Fax RX is enabled, print the fax from the Memory RX User Box. If Memory RX is enabled, print the fax from the Memory RX User Box. Add paper. Clear the jammed paper. No fax can be received if the toner is exhausted. Replace the Toner Cartridge. [Maintenance/Troubleshooting] 4-11

Section	Page
Table of contents	2
1 Cleaning this Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	9
Cleaning the Paper Feed Rollers of the Manual Feed Tray	9
Cleaning the Paper Feed Rollers of Tray 1/2	10
Cleaning the Transport Roller of Tray 2	10
Cleaning the Paper Feed Roller of the ADF	11
1.2.3 Cleaning the Laser Lenses	12
2 Checking and Replacing Consumables	17
2.1 Checking the status of consumables	17
Consumables replacement messages	17
Checking the consumable level	17
2.2 Replacing consumables	18
2.2.1 Replacing a Toner Cartridge	18
Handling a Toner Cartridge	18
Storing Toner Cartridges	18
Replacement procedure	19
2.2.2 Replacing an Imaging Unit	23
2.2.3 Replacing a Waste Toner Bottle	28
2.2.4 Replacing the Transfer Roller	30
2.2.5 Replacing the Transfer Belt Unit	32
2.2.6 Replacing a Fuser Unit	38
3 Clearing a Paper Jam	43
3.1 To prevent a paper jam	43
3.2 When a paper jam has occurred	44
3.2.1 Paper jam message screen	44
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	44
Clear procedure	45
3.2.3 Clearing a paper jam in Tray 1	46
Clear procedure	46
3.2.4 Clearing a paper jam in Tray 2	48
3.2.5 Clearing a paper jam in ADF	49
3.2.6 Clearing a paper jam in the Duplex Option	52
3.2.7 Clearing a paper jam in the Fuser Unit	53
Clear procedure	53
3.3 Troubleshooting for paper jam	57
4 Troubleshooting	60
4.1 The power is not turned on	60
4.2 When the Message Window is not displayed	60
4.3 Cannot print	61
4.3.1 Cannot print	61
4.3.2 Problems on print quality	64
4.3.3 When the bit count does not match between the server and the client	66
4.4 Cannot perform network scanning	67
4.5 Cannot send a fax	68
4.5.1 Cannot send a fax	68
4.5.2 Cannot perform Fax RX	69
4.6 Cannot perform copy	70
4.7 Major messages and actions	72
Warning messages	72
Error messages	73
Service call	75
5 Checking Counters	77
5.1 Checking the counter	77