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Konica Minolta bizhub C451 bizhub C451 FK-502 Fax Operations User Guide - Page 157

If “Contact your Service Rep.” is displayed (Service Call)

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Troubleshooting 4 4.4 If "Contact your Service Rep." is displayed (Service Call) When there is a problem that cannot be remedied by the customer, "Contact your Service Rep." message is displayed on the screen. (Service Call Screen) Normally, the telephone and fax number of the technical representative of the customer is displayed on the centre of the service call screen. The procedure to inform the technical representative about the trouble on phone is explained here. 7 CAUTION To prevent the risk of serious accident, perform the following when the call for service screen is displayed and the facsimile is no longer able to operate. % 1. Write down the trouble code number of the message. % 2. Turn off the sub power switch and main power switch. % 3. Disconnect the power cord from the outlet. % 4. Contact your service representative and inform the representative of the trouble code number. C451 4-6

Section	Page
Contents	2
Introduction	16
ACKNOWLEDGEMENT:	16
COPYRIGHT	16
EXEMPTION	16
Special Notice to User	17
For Canada	17
For U.S.A.	17
For New Zealand	19
For Europe	20
Send a fax (Faxing)	21
Sending a fax	21
Available features	25
Attaching and sending the total page count	25
Sending a fax at a specified time	25
Sending one scanned page at a time (Quick Memory TX)	25
Overseas faxing	25
Confirming whether the original has been scanned or not	26
Erasing shadows	26
Specifying a scanning area size on the original	27
Sending originals of different sizes with one operation	27
Sending an original with fold lines	28
Sending long originals	28
Sending double-paged originals	28
Specifying the binding position of double-sided originals	29
Sending faxes by command from the recipient	29
Releasing ECM mode	29
Specifying an original for polling	30
Releasing Super G3 Mode	30
Specifying a relay destination	30
Using a confidential box	31
Sending password-protected faxes	31
Adjusting the background color density	31
Emphasizing character edges	32
Saving to a box	32
Explanation of manual conventions	33
Descriptions of original documents and paper	35
User’s guides	36
Printed manuals	36
User’s Guide CD manuals	36
1 Before using this machine	39
1.1 Precautions	39
1.2 Using the control panel	40
Control panel	40
Fax Mode screens	42
1.3 Initial settings	44
1.4 Convenient function settings	45
1.5 User authentication and account track	46
With user authentication (machine authentication)	46
With user authentication (external server authentication)	46
With account track	47
1.6 Fax reception using a box	48
Box types	49
PC-FAX RX function operations	51
1.7 Transmission and reception using an extension line	53
Usage as both a transmission/reception line	53
Usage as a reception-only line	54
Usage as a sending-only line	55
2 To send a fax	57
2.1 General fax operation	57
Sending a fax	57
2.2 Loading the original	62
Loading the original in the ADF	62
Loading the original on the original glass	63
Faxing a multi-page original using the original glass	63
Sending the original using both the ADF and the original glass	65
2.3 Specifying scanning conditions	67
Specifying scanning settings	67
Original type	68
Simplex/Duplex	69
Resolution	70
Density	71
2.4 Specifying only one destination	72
Specifying from registered destinations	72
Searching for a registered destination (Index button)	74
Searching for a registered destination (Address Type)	75
Searching for registered destinations (Detail Search)	76
Specifying by direct input	79
Specifying from the job history	81
Performing an LDAP search (Search)	82
Performing an LDAP search (Advanced Search)	84
2.5 Specifying multiple destinations (Sequential broadcast transmission or broadcast transmission)	86
Specifying multiple destinations (from registered destinations, direct input, job history)	86
Specifying multiple destinations (using the group button)	87
2.6 Sending a fax using a program destination	89
To send a fax after specifying a program destination	89
2.7 Checking the settings	91
To check the settings	91
2.8 Operations while scanning	95
If original size cannot be detected	95
When there is a memory overflow	96
Original auto rotation	96
2.9 When unable to send fax	97
Redial	97
Auto redial function	97
Manual redial (Current Jobs list)	98
Manual redial (Fax Retransmit User Box)	99
2.10 Reserving a transmission	101
2.11 Sending a fax while confirming the status of the recipient’s machine (Manual transmission)	103
2.12 Aborting transmission	104
Aborting a job during transmission	104
Canceling timer transmission reserved jobs	105
2.13 Checking reserved jobs to be transmitted	106
2.14 Checking transmission results	107
To check the transmission result	108
2.15 Memory transmission and quick memory transmission	111
Memory transmission	111
Quick memory transmission	111
To use quick memory transmission	111
2.16 Attaching the total page count to a sent fax (Total # of Pages)	113
To send a fax after specifying the number of pages	113
2.17 Sending a fax after specifying a time (Timer TX)	116
To conduct timer TX	116
2.18 Faxing overseas (Overseas TX)	119
To send a fax in overseas transmission mode	119
2.19 Fax Header Settings	122
Position set for Fax Header	122
Print Receiver’s Name Setting	124
2.20 Faxing after previewing	126
Preview screen	126
Zoom	127
Page Rotation	128
View Finishing	129
Change Setting	129
Previewing	130
3 Reception	134
3.1 Reception modes	134
Auto reception (Fax only mode)	134
Manual reception (Telephone Only mode)	134
3.2 Auto reception (Fax only mode)	135
3.3 Manual reception (Telephone only mode)	136
Manual reception	136
3.4 When unable to receive fax	137
3.5 Temporary memory reception	138
Temporary memory reception	138
Forwarding a job received in temporary memory	138
3.6 Maintaining a record during reception	140
Reduction printing	140
Printing after reducing the size to fit the paper	141
Printing to equal size	148
Method of printing during reception	149
3.7 Footer Setting	150
4 Troubleshooting	153
4.1 Fax cannot be sent	153
4.2 Fax cannot be received	154
4.3 Error Messages	156
4.4 If “Contact your Service Rep.” is displayed (Service Call)	157
5 Specifications	160
5.1 Specifications	160
6 Useful transmission functions	162
6.1 List of functions on the Settings screen	162
Scan Settings	162
Original Settings	164
Communication Settings	165
6.2 Sending a fax after adjusting the density of background color (Background Removal)	167
Background Removal	167
Sending the fax after adjusting the background	167
6.3 Sending the fax after emphasizing the character edges (Sharpness)	170
Sharpness	170
Sending the fax after adjusting the sharpness	170
6.4 Sending the fax after removing the black shadow (Frame Erase)	173
Frame Erase	173
Sending a fax after setting the Frame Erase	174
6.5 Sending double page originals page by page from right to left (Book Copy)	177
Book Copy	177
Sending the fax after specifying book copy	178
6.6 Sending a fax after specifying the scan size of the original (Scan Size)	183
Scan Size	183
Sending the fax after specifying the scan size	184
6.7 Copying the original at the same time as sending the Fax (Send & Print)	187
Send & Print	187
Sending the fax after specifying Send & Print	187
6.8 Confirming that the original is scanned (TX Stamp)	190
TX Stamp	190
Sending the fax after specifying TX Stamp settings	191
6.9 Sending an original of varying sizes by a single operation (Mixed Original)	193
Mixed Original	193
Sending the fax after specifying Mixed Original setting	193
6.10 Sending an original with folds (Z-Folded Original)	196
Z-Folded Original	196
Sending the fax after specifying Z-Folded Original setting	197
6.11 Sending a long original (Long Original)	199
Long Original	199
Sending the fax after specifying Long Original setting	200
6.12 Specifying the binding position (Binding Position)	202
Binding Position	202
Specifying binding position	202
6.13 Faxing by reducing the effect of dust from the left partition glass (Despeckle)	205
About the Despeckle	205
To fax in the Despekle mode	205
6.14 Sending a fax after cancelling ECM mode (ECM OFF)	207
ECM OFF	207
Sending the fax after specifying ECM OFF	207
6.15 Sending a fax after cancelling Super G3 mode (V. 34 OFF)	210
V. 34 OFF	210
Sending the fax after setting V. 34 OFF	210
6.16 Sending an original in Public/Personal/Group box by fax	213
Sending an original in Public/Personal/Group box by fax	213
6.17 Check the recipient’s machine and send the fax (Check Dest. & Send)	216
Check Dest. & Send	216
Sending a fax after specifying Check Dest. & Send	216
6.18 Sending the fax after reconfirming the destination (Destination Check Display Function)	219
Destination Check Display Function	219
Sending a fax after reconfirming the destination	219
6.19 Sending the fax after specifying the telephone line (Select Line settings)	221
Select Line settings	221
Sending the fax after specifying the telephone line	221
6.20 Sending the fax with the password (Password TX)	224
Password TX	224
Specifying the Password TX settings	224
6.21 Confidential transmission (F-Code TX)	227
Confidential transmission	227
Confidential transmission	228
6.22 Sending the fax after specifying the relay destination (F-Code TX)	230
Relay destination specification	230
Setting the relay destination specifications	231
6.23 Specifying the way of adding the transmission source information (Fax Header Settings)	234
Fax Header Settings	234
Specifying the Fax Header Settings	235
7 Useful reception functions	238
7.1 Using a confidentially received original	238
Confidential reception	238
Printing confidentially received originals	239
Deleting confidentially received originals	239
7.2 Handling originals received by memory	241
Printing received originals	241
Deleting received originals	242
7.3 Printing at the time of reception	243
When [Duplex Print (RX)] is set to [ON]	243
8 Polling	245
8.1 Sending a fax when requested by the recipient (Polling transmission)	245
Reserving polling transmission originals	246
Printing originals in the Polling TX User Box	248
Deleting originals in the Polling TX User Box	249
8.2 Receiving a sender’s original when requested by this machine (Polling reception)	250
Polling reception	250
Polling reception	251
8.3 Polling after specifying the original (Bulletin board)	253
Registering an original on a bulletin board	253
Printing a bulletin board original	256
Deleting a bulletin board original	257
Polling reception of bulletin board original	259
9 Registering/Specifying Settings	262
9.1 Displaying the fax registration screen	262
Displaying Create One-Touch Destination screen	262
9.2 Registering the Address Book	264
Registering the fax number in Address Book	265
Registering fax numbers in Address Book from Destination Settings screen	269
Changing the Address Book	272
Deleting Address Book destinations	273
9.3 Registering Group destinations	275
Registering Group destinations	276
Changing Group destinations	279
Deleting registered Group destinations	280
9.4 Registering Program destinations	281
Registering program destinations	281
Deleting program destinations	286
9.5 Changing the destination level (Apply Levels/Groups to Destinations)	288
Apply Levels/Groups to Destinations	288
Changing destination levels	289
9.6 Confidential box settings	292
Registering a confidential box	292
Working of confidential communication	297
9.7 Specifying bulletin board settings	298
Registering Bulletin Board User Box	298
Structure of Bulletin board polling transmission and reception	301
9.8 Specifying Relay box settings	302
Registering Relay User Box	302
Working of relay distribution	305
9.9 Setting Memory RX User Box	306
10 Utility mode	308
10.1 Utility mode operation	308
Displaying User Settings screen	309
Terminating User Settings screen	309
Displaying Administrator Settings screen	310
Terminating Administrator Settings screen	311
10.2 Utility mode list	312
User Settings> Custom Display Settings> Scan/Fax Settings	312
User Settings > Custom Display Settings > FAX Active Screen operation	313
User Settings > Custom Display Settings > Search Option Settings	313
User Settings > Scan/Fax Settings > Default Scan/Fax Settings	313
Administrator Settings > System Settings > Power Save Settings	314
Administrator Settings > System Settings > Output Settings > Print/Fax Output Settings	314
Administrator Settings > System Settings > Restrict User Access > Restrict Access to Job Settings> Registering and Changing Address	314
Administrator Settings > System Settings > Restrict User Access > Restrict Operation > Restrict Broadcasting	314
Administrator Settings > System Settings > Reset Settings > Job Reset > Next Job > Reset Data After Job	315
Administrator Settings > System Settings > Stamp Settings	315
Administrator Settings > User Authentication/Account Track > Limiting Access to Destinations	316
Administrator Settings > Fax Settings > Header Information	316
Administrator Settings > Fax Settings > Header/Footer Position	316
Administrator Settings > Fax Settings > Line Parameter Settings	317
Administrator Settings > Fax Settings > TX/RX Settings	318
Administrator Settings > Fax Settings > Function Settings > Function ON/OFF Setting	319
Administrator Settings > Fax Settings > Function Settings > Memory RX Settings	320
Administrator Settings > Fax Settings > Function Settings > Closed Network RX	320
Administrator Settings > Fax Settings > Function Settings > Forward TX Setting	320
Administrator’s Settings > Fax Settings > Function Settings > Incomplete TX Hold	321
Administrator’s Settings > Fax Settings > Function Settings > PC-FAX RX Setting	321
Administrator Settings > Fax Settings > Function Settings > TSI User Box Setting	321
Administrator Settings > Fax Settings > PBX Connection Setting	322
Administrator Setting > Fax Setting > Report Settings	322
Administrator Settings > Fax Settings > Job Settings List	323
Administrator Settings > Fax Settings > Multi Line Settings > Line Parameter Setting	323
Administrator Settings > Fax Settings> Multi Line Settings > Function Settings	323
Administrator Settings > Fax Setting > Multi Line Settings > Multi Line Settings	324
Administrator Settings > Fax Settings > Multi Line Settings > Sender Fax No.	324
Administrator Settings > Security Settings > Security Details > Manual Destination Input	324
Administrator Settings > Security Settings > Security Details > Restrict Fax TX	324
Administrator Settings > Security Settings > Security Details > Hide Personal Information	325
Administrator Settings > Security Settings > Security Details > Display Activity Log	325
10.3 Setting the initial state of Fax/Scan screen (Scan/Fax Settings)	326
Scan/Fax Settings	327
10.4 Setting the screen during fax operation (FAX Active Screen)	329
Setting the FAX Active Screen	329
10.5 Specifying differentiation of uppercase/lowercase letters when searching destinations (Search Option Settings)	332
Search Options Settings	332
10.6 Setting initial setting value of fax function (Default Scan/Fax Setting)	334
Default Scan/Fax Settings	334
10.7 Specifying the power save transition conditions (Enter Power Save Mode)	336
Setting Enter Power Save Mode	336
10.8 Setting the printing method for received original (Print/Fax Output Settings)	339
Specifying Print/Fax Output Settings	339
10.9 Specifying the prohibitions to cause a change in destination registration (Registering and Changing Addresses)	341
Specifying settings for Registering and Changing Addresses	341
10.10 Setting prohibitions for sending a fax to multiple destinations (Restrict Broadcasting)	343
Setting prohibitions for sending a fax to multiple destinations	343
10.11 Specifying whether to reset the destination and settings (Reset Data After Job)	345
Setting Reset Data After Job	345
10.12 Specifying stamp printing specifications (Stamp Settings)	348
Specifying stamp settings	348
10.13 Protecting the destination information (Limiting Access to Destinations)	351
Registering the groups	351
Specifying destination level settings	354
10.14 Registering transmission source name and fax number (Header Information)	357
Registering Header Information	357
10.15 Specifying the method of setting the transmission source/reception information (Header/Footer Position)	361
Setting Header/Footer Position	362
10.16 Specifying transmission/ receiving mode (Line Parameter Settings)	364
Specifying Line Parameter Settings	365
10.17 Settings of transmission and reception mode (TX/RX Settings)	367
Specifying TX/RX Settings	369
10.18 Specifying the ON/OFF settings of the function (Function ON/OFF Setting)	371
Specifying Function ON/OFF Setting	372
10.19 Specifying memory reception settings (Memory RX Settings)	375
Specifying the Memory RX Settings	375
10.20 Reception settings only for the specific caller (Closed Network RX)	378
Specifying Closed Network RX setting	378
10.21 Forwarding the received original (Forward TX Setting)	381
Specifying the Forward TX Setting	381
10.22 Specifying the resending (Incomplete TX Hold)	384
Specifying the Incomplete TX Hold Setting	384
10.23 Specifying the reception in box of hard disk (PC-FAX RX Setting)	387
Specifying PC-FAX RX Setting	388
10.24 Distributing the received original per sender (TSI User Box Setting)	391
Specifying the TSI User Box Setting	392
10.25 Specifying the function related to private branch exchange (PBX Connection Setting)	396
Specifying PBX Connection Setting	396
10.26 Specifying the printing methods for report (Report Setting)	398
Specifying Report Settings	399
10.27 Specifying the extended telephone line parameter settings (Lines Parameters Setting)	401
Specifying Line Parameter Setting	401
10.28 Specifying the extended telephone line function settings (Function Settings)	404
Specifying Function Settings	404
10.29 Specifying the communication methods of Extended telephone lines (Multi Line Settings)	407
Specifying Multi Line Settings	407
10.30 Specifying the fax number of Extended telephone line (Sender Fax No.)	410
Specifying Sender Fax No. setting	410
10.31 Prohibiting the direct input of fax number (Manual Destination Input)	413
Specifying Manual Destination Input settings	413
10.32 Prohibiting the Fax sending function (Restrict Fax TX)	415
Specifying Restrict Fax TX settings	415
10.33 Specifying settings such that fax number cannot be displayed (Hide Personal Information)	418
Specifying the Hide Personal Information settings	418
10.34 Specifying settings such that communication history cannot be displayed (Display Activity Log)	421
Specifying Display Activity Log settings	421
11 Reports and Lists	425
11.1 Report / List Types	425
Reports	425
Lists	427
11.2 Activity Report	428
Conventions of Activity Report	428
Auto Printing	430
Manual Printing	430
11.3 TX Result Report	433
Conventions of TX Result Report	433
Manual Printing	434
Auto Printing	434
11.4 Polling TX Report	435
11.5 Polling RX Report	437
11.6 Sequential Polling RX Report	439
11.7 Reservation Communication Report	441
11.8 Reservation Polling TX Report	443
11.9 Broadcast Reserved Report	445
11.10 An address Polling RX Reserved Report	447
11.11 Sequence Polling Rx Reserved Report	449
11.12 Confidential RX Report	451
11.13 Bulletin board transmission report (Polling TX Report)	453
11.14 Relay TX Result Report	455
11.15 Relay Request Report	457
11.16 PC-FAX TX Error Report	459
11.17 Broadcast Report	460
11.18 Speed Dial List (Address Book destination list)	462
Conventions of Speed Dial List	462
Printing the Speed Dial List	463
11.19 Group Address List	465
Conventions of Group Address List	465
Printing Group Address List	466
11.20 Program List	468
Conventions of Program List	468
Printing Program List	468
11.21 Fax Setting List	471
Conventions of FAX Settings List	471
Conventions of Relay List	473
Conventions of Sender (TSI) RX User Box	474
Conventions of Confidential/Bulletin List	475
Printing Fax Setting List	476
12 Appendix	479
12.1 About the original number stored in the memory	479
12.2 Entering text	480
Enlarging the keyboard	482
To type text	483
List of Available Characters	483
12.3 Fax glossary	484
13 Index	489
A to F	489
G to R	490