Konica Minolta bizhub C550 LK-101/LK-102 License Authentication Operation Guid
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- Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 1
bizhub C203/C253/C353/C451/C550/C650 LK-101 LK-102 LK-103 License Authentication Operation Guide 2008/05/27 Ver.1.03 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. CS Operations Issued by BT-CSO 1 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 2
upgrade of firmware 9 Upgrade Instruction and instruction when using functions added from i-Option...9 Instruction for part replacement 9 Activation ...10 • Overview of Activation Operation 10 • Necessary Hardware 10 • Necessary Information 11 • Relation of Hardware, Requirement/ Condition, and - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 3
Repair 47 Initialization...56 • Overview of Initialization operation 56 • Necessary Hardware 56 • Necessary Information 56 • Relation of Hardware, Requirement/Condition, and Information 57 • Flow chart for Initialization 58 Operation procedure when executing particular operation 67 Issued by - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 4
functions. (Please refer to the functions listed below.) Those functions are included in the firmware. If you purchase the license and LK-101 Web browser function, Image panel, and it is possible to register the picture (thumbnail) in the address book on the image panel. LK-102 Enhancement - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 5
this operation in Administrator Mode or Service Mode. z Deactivation This is the operation to invalidate the activated License Activation Base Functions. It is possible to execute this operation in Service Mode. z Repair It is necessary to execute this operation when the error of license management - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 6
NVRAM when performing Repair, you need this information. *2 Require when re-activate the functions after the initialization. *3 Necessary to contact the support to acquire the code. Explanation of those Numbers used on those operations/ Codes are as follows. Serial Number Serial Number for MFP - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 7
properly. MFP issues this code. Repair Request Code (Repair Demand Code) On the Service activates the error of license management state may Code (Repair Permission Code). Initialization Code In the event that the error of license management state is not resolved, the license has to be reset - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 8
Input/ Display confirmation procedure when operation the license management Details about the procedure are described from the next page. You need to execute the license operation on the LMS/ PC (Web browser)/ MFP panel. (Image) MFP PC LMS It is possible to input/ display information in the - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 9
of License Activation Base Functions. Upgrade Instruction and instruction when using functions added from i-Option ¾ Please refer to "Cautions" in the PRI of above CSES numbers. Instruction for part replacement ¾ If you need replacement of NVRAM or Service EEPROM, please exchange it for new - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 10
Activation will be completed. Who to perform the operation z MFP Administrator z Customer engineer (Sales person) Token Certificate LMS [Token Number] Input MFP [Serial Number] [Request Code] Input [License Code] Output Activation Necessary Hardware MFP Upgrade Kit (UK-201 additional - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 11
Necessary Information Serial Number (13 digits) Request Code (30 digits) Token Number (20 digits) License Code (30 digits) Relation of Hardware, Requirement/ Condition, and Information Necessary Hardware Requirement/ Condition Information MFP FW for i-Option is installed to [Serial - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 12
is the flow chart for the Activation. 4. Prepare the MFP (FW for i-Option) (additional memory) Prepare PC Get the [Serial Number] [Request Code] from MFP Confirm that access to LMS using Web browser is possible. Prepare License Kit. Access to LMS using Web browser. Find the [Token Number] on - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 13
from LMS, and activate the MFP function using License Install Utility. Please refer to the Users Guide of License Install Utility for the detailed procedure. Caution: When you issue the License Code and activate the MFP function, you need to use the same PC that installed "License Install Utility - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 14
) Acquisition Procedure Note Token Number Token Certificate (License Kit) 20 digits alphanumeric Request Code a) MFP panel 30 digits alphanumeric - Administrator Mode - Service Mode b) PSWC (Administrator Mode) Serial Number Get Serial number when taking 13 digits alphanumeric Request - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 15
1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. 2. Access to LMS 3. MFP Activation a) Purchase License Kit and get Token Certificate. • License Kit (LK-101/ LK-102/ LK-103) • - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 16
Number] from MFP. Acquisition procedure: MFP panel •MFP panel •PSWC 2. Access to LMS 3. MFP Activation • Get [Request Code] and [Serial Number] from MFP panel . a) Login to Administrator Mode and press [Forward]. b) Select [License Settings - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 17
(alphabet)". "0 (Number)" is not used in [Request Code]. e') When selecting [Print List], please press [Start] or Start button after selecting the paper tray. When printing it, [Request Code] and [Serial Number] will be printed as sample below. f) Exit from Administrator Mode and go on to the next - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 18
] and [Serial Number] from MFP. Acquisition procedure: MFP panel •MFP panel •PSWC 2. Access to LMS 3. MFP Activation • Get [Request Code] and [Serial Number] from MFP . a) Enter in Service Mode, and then press "Stop","9". The "Billing Setting" screen - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 19
/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. Acquisition procedure: MFP panel •MFP panel •PSWC 2. Access to LMS 3. MFP Activation • Get [Request Code] and [Serial Number] from PSWC. a) Login to PSWC in the - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 20
[License Code]. 3. MFP Activation a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser. b) Click [Administrator Menu - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 21
of MFP to [MFP Serial Number] and click [Next]. f) Input [Request Code] and click [Next]. * Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [Request Code]. g) Input [Token Number], select the License Kit (Product Description) that needs activation - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 22
h) Click [OK]. i) Check [Token Number] and [Product Description] and click [Next]. If you find a mistake, click [DEL] button and start from the operation "g)" again. j) Click [Generate License Code]. k) Click [OK]. Issued by BT-CSO 22 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 23
Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [License Code]. (Then you access MFP and LMS from the same PC, you also use Copy and Paste to enter the code.) m) Close the window and go on to the next step [3. MFP Activation]. Issued by BT-CSO 23 Ver - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 24
3-1. Input [Function needs Activation], [License Code] and activate the function. Activation procedure: •MFP panel •MFP panel •PSWC • Perform Activation from MFP panel a) Enter in Administrator Mode and press [Forward]. b) Select [License - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 25
d) Select [Select Function]. e) Select the License Kit that needs Activation. f) Select [Enable: Yes] and press [OK]. g) Select [License Code]. Issued by BT-CSO 25 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 26
] and press [OK]. *Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [License Code]. i) After confirming [Select Function] and [License Code], press [Install]. j) Select [Yes] and press [OK]. k) When this screen is displayed, reboot the MFP. Issued by BT - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 27
was activated. Administrator Settings> License Settings> List of Enabled Functions Confirm that activated Code] and activate the function. Activation procedure: •MFP panel •MFP panel •PSWC • Perform Activation from MFP panel . a) Enter in Service - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 28
c) Select [License Code]. d) Input License Code and press [END]. *Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [License Code]. e) After checking the selected Kit and [License Code], press [Apply]. f) When this message is displayed, reboot the MFP. - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 29
, check the function was activated. Service Mode> Billing Setting> License Management> List Confirm that activated function is displayed in the needs Activation], [License Code] and activate the function. Activation procedure: •MFP panel •MFP panel •PSWC • - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 30
and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [License Code]. d) When this screen is displayed, reboot the MFP. e) After rebooting MFP, check the function was activated. PSWC Administrator Mode> [Maintenance]> [License Settings]> [Install License] Activated function is grayed - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 31
is displayed on the MFP. Please be sure to register the code to LMS using Web browser. Who to perform the operation z Customer engineer (Sales person) z When performing Deactivation, you need to input User ID and password to LMS Server. Token Certificate LMS [Token Number] Input MFP [Serial - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 32
Serial Number (13 digits) Token Number (20 digits) Deactivation Code (35 digits) Deactivation Complete Code (35 digits) Relation of Hardware, Requirement/ Condition, and Information Necessary Hardware Requirement/ Condition Information MFP FW for i-Option is installed to [Serial Number - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 33
1. Gather Information from MFP/ Kit Light blue 2. Register Deactivation code to MFP Yellow 3. Register Deactivation information to LMS Pink The Deactivation. Prepare MFP Find [Serial Number] from MFP. Prepare PC Confirm that access to internet using Web browser is possible. Prepare License - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 34
continued from previous page Input [Deactivation Code] to MFP and deactivate functions. Get [Deactivation Completion Code] from MFP. Access to LMS from Web browser. After inputting [Serial Number], register [Deactivation Complete Code] to LMS. Complete Deactivation Issued by BT-CSO 34 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 35
Number Label 13 digits alphanumeric Input to LMS Deactivation Code LMS (Web browser) 35 digits alphanumeric Input to MFP panel Deactivation Input to MFP panel (Service Mode) Deactivation Complete MFP panel (Service Mode) 35 digits alphanumeric Code Input to LMS Issued by BT-CSO 35 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 36
-5678 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Find [Serial Number] from MFP. 2. Get Deactivation Code 3. MFP Deactivation a) Confirm the Serial Number Label of MFP 13 digits alphanumeric and find Serial Number. EG.)A00H020012345 Issued by BT-CSO - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 37
1. Gather information from MFP/ Kit 2. Get Deactivation Code 2-1. Access to LMS and get [Deactivation Code]. 3. MFP Deactivation a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 38
d) Enter the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Deactivate License Code]. g) Enter the [MFP Serial Number] and then press [Retrieve]. Issued by BT-CSO 38 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 39
list of MFP (Serial Number was input in the above step) is displayed. Check the check box for License Kit that needs Deactivation, and click [Registration]. *Confirm )". "0 (Number)" is not used in [Deactivation Code]. k) Close the window and go on to the next step [3. MFP Deactivation]. Issued by - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 40
1. Gather information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation 3-1. Input [Deactivation Code] to MFP and deactivate functions. Input from: • MFP panel 3-2. Input [Deactivation Complete Code] to LMS. a) Enter in Service Mode, and then press "Stop","9". The "Billing - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 41
, you can press Start button and print the code out. You can check [Deactivation Complete Code] from the following procedure "h)". h) After rebooting MFP, check the function was deactivated. Service Mode> Billing Setting> License Management> List Confirm that deactivated function is displayed in the - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 42
] to MFP and deactivate functions. 3-2. Input [Deactivation Complete Code] to LMS. a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to return the previous screen, press the back icon - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 43
d) Enter the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Deactivate License Code in LMS]. g) Input [MFP Serial Number] and [Deactivation Complete Code], and click [Registration]. Issued by BT-CSO 43 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 44
h) Click [OK]. By pressing [Cancel], it is possible to correct what was entered. i) When this screen is displayed, register of Deactivation Complete Code to LMS is completed. The Deactivation operation completed. Issued by BT-CSO 44 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 45
NVRAM Service EEPROM Board ¾ If License Activation Base function was already activated z While the error message is indicated sales person MFP To access to LMS for repair operation, user ID and password is required. LMS [Serial Number] [Repair request code] [Request Code] Input [Repair Code - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 46
PC License Management Service (LMS) (BT manages this Server.) Necessary Information Serial Number (13 digits) Request Code (30 digits) Repair Request Code (Repair Demand Code) (35 digits) Repair Code (Repair Permission Code) (35 digits) Relation of Hardware, Requirement/ Condition, and - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 47
[Serial Number] [Request Code] [Repair Request Code (Repair Demand Code)] Confirm that access to LMS Code] [Repair Request Code (Repair Demand Code)] Receive [Repair Code] from LMS. Input the [Repair Code] in MFP through the control panel. Complete Repair Operation If license management error - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 48
Mode> 2. Access to LMS 3. Repair the MFP (License Error) • From the control panel, please acquire [Request Code], [Serial Number], and [Repair Request Code (Repair Demand Code)] indicated in . The message "License management error occurred" as picture is displayed when turn on the main - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 49
and "O (alphabet)". "0 (number)" is not used in [Request Code] and [Repair Request Code (Repair Demand Code)]. When printing it, [Repair Request Code (Repair Demand Code)] and [Serial Number] will be printed as sample below. e) Exit from Service Mode, and then forward to next step. [2. Access to LMS - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 50
MFP 2. Access to LMS 2-1. Access to LMS to receive [Repair Code (Repair Permission Code)] 3. Repair the MFP (License Error) a) Access to the following URL from the PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 51
d) Enter the [E-Mail Address] and [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Repair License Code]. g) Enter [MFP Serial Number], [Request Code], and [Repair Request Code (Repair Demand Code)]. After that, click [Registration]. Issued by BT-CSO 51 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 52
. (Ex. When replacing the EEPROM board.) Please pay attention "U" and "V", "0 (number)" and "O (alphabet)". "0 (Number)" is not used in [Repair Code (Repair Permission Code)] and [License code]. j) Close the web browser and forward to next step. [3. Repair the MFP] Issued by BT-CSO 52 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 53
from MFP 2. Access to LMS 3. Repair the MFP (License Error) 3-1. Input Repair Code (Repair Permission Code) to solve the License Error. Input from: •Control Panel • Perform Repair in . a) Enter in Service Mode, and then press "Stop","9". The "Billing Setting" screen - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 54
condition will be resolved. The repair operation completed. Caution: When License Management error is detected on the MFP with the License activated after replacing NVRAM, it is necessary to perform License activation to enable the License Activation base - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 55
Issued by BT-CSO 55 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 56
Customer engineer or Sales person. To perform the initialization, it is necessary to communicate your support contact, and acquire the initialization code. MFP [Serial Number] [Request Code] [Result of Repair operation] [Service history] Information/ Request Support Contact Initialization Input - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 57
Necessary Hardware Requirement/ Condition Information MFP i-Option FW has to be [Serial Number] installed [Request Code] [Service history] -Parts Replacement -Result of Repair operation Communication method to [Initialization Code] support contact such as Phone, Fax or email. Issued - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 58
] - Parts Replacement - Result of repair operation Inform the following to Service Contact [Serial Number] [Request Code] [Service History] Receive [Initialization Code] Input the initialization code through the control panel. Complete Initialization Perform license activation when necessary - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 59
procedure in the above steps. Information (operation) Acquisition Procedure Note Request Code a) MFP panel 30 digits alphanumeric - Administrator Mode Inform your Support - Service Mode Contact. b) PSWC (Administrator Mode) Serial Number Displayed on the same screen as 13 digits - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 60
] from MFP. Acquisition procedure: MFP panel •MFP panel •PSWC 2. Prepare Initialization 3. Perform Initialization • Get [Request Code] and [Serial Number] from MFP panel . a) Login to Administrator Mode and press [Forward]. b) Select [License - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 61
(alphabet)". "0 (Number)" is not used in [Request Code]. f) When selecting [Print List], please press [Start] or Start button after selecting the paper tray. When printing it, [Request Code] and [Serial Number] will be printed as sample below. g) Exit from Administrator Mode and go on to the next - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 62
Serial Number] from MFP. Acquisition procedure: MFP panel •MFP panel •PSWC 2. Prepare Initialization 3. Perform Initialization • Get [Request Code] and [Serial Number] from MFP panel . a) Enter in Service Mode, and then press "Stop","9". The "Billing - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 63
] from MFP. Acquisition procedure: MFP panel •MFP panel •PSWC 2. Prepare Initialization. 3. Perform Initialization • Get [Request Code] and [Serial Number] from PSWC. a) Login to PSWC in the Administrator mode. b) Select [Maintenance]> [License Settings]> [Get - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 64
contact. 2-2. Get [Initialization Code] from the Support contact. 3. Perform Initialization • Contact the Support contact. (Customer engineer) a) Contact the Support contact and inform [Serial Number] [Request Code] [Service history] to get [Initialization Code]. 1. Gather necessary information - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 65
2. Prepare Initialization 3. Perform Initialization 3-1. Input [Initialization Code] to MFP and perform Initialization. Initialization procedure: •MFP panel • Perform Initialization from MFP panel . a) Enter in Service Mode, and then press "Stop","9". The "Billing - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 66
d) When this screen appears, reboot MFP. And Initialization is completed. After performing Initialization, License Activation Base Function will be disabled. Please refer to [Activation Procedure] and activate the License Activation Base Functions again. Issued by BT-CSO 66 Ver 1.03 - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 67
to execute Deactivation.) If executing Initialization, the following operation is required to transfer the License to the other MFP. i. Activate the License use the new one. License Management error will occur. The following operation is required to solve that error. ¾ If the license is activated, - Konica Minolta bizhub C550 | LK-101/LK-102 License Authentication Operation Guid - Page 68
, please make sure to use the new one. License Management error will occur. The following operation is required to solve that error. a. execute Repair b. If Repair is not completed correctly, execute Initialization. Replace New Service EEPROM Service EEPROM MFP Issued by BT-CSO 68 Ver 1.03
Issued by BT-CSO
Ver 1.03
1
2008/05/27
Ver.1.03
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
CS Operations
bizhub C203/C253/C353/C451/C550/C650
LK-101 LK-102 LK-103
License Authentication Operation Guide