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Konica Minolta bizhub C558 bizhub C658/C558/C458/C368/C308/C258 Quick Start Gu - Page 281

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Troubleshooting Chapter 6 6 When a message appears to replace consumables or carry out cleaning 6.5 bizhub C368/C308/C258 1 4 2 3 Tips - After removing the Waste Toner Box, quickly install the cap. If the Waste Toner Box is tilted, waste toner may spill. - Your service representative will collect your used Waste Toner Box. Place a cap on it, put it in a plastic bag, and store it in a box by itself. 7WARNING - Do not throw toner or a container that contains toner (e.g., toner cartridge and developing unit) into an open flame. The hot toner may scatter and cause burns or other damage. 7CAUTION - Do not leave toner-related parts (e.g., toner cartridge and developing unit) within easy reach of children. Licking any of these parts or ingesting toner could damage your health. - Do not store toner-related parts (e.g., toner cartridge and developing unit) near devices susceptible to magnetism, such as precision equipment and data storage devices, otherwise they may malfunction. They could cause these products to malfunction. - Do not force open the toner-related parts (e.g., toner cartridge and developing unit). If toner tumbles from the toner bottle, take utmost care to avoid inhaling it or even getting skin contact. - If toner lands on your skin or clothing, wash thoroughly with soap and water. - If you inhale toner, move to a place with fresh air and gargle with a lot of water repeatedly. Should you get symptoms such as coughing, seek medical advice. - If you get toner into your eyes, immediately rinse them with running water for over 15 minutes. Seek medical advice if irritation persists. - If you swallow toner, rinse out your mouth and drink a few glasses of water. Seek medical advice if necessary. 6-16 bizhub C658/C558/C458/C368/C308/C258

Section	Page
Table of contents	2
1 Introduction	11
1.1 Environmental information	11
Environmental initiatives	11
ENERGY STAR®	11
What is an ENERGY STAR® product?	11
Environmental benefits of power management	12
Recycled paper	12
Duplex printing	12
1.2 Certification for USA, Canada, Mexico, Brazil and Europe area	13
For U.S.A	13
For Canada	13
For Mexico	13
For Brazil	13
For Europe	13
1.3 Safety information	14
Warning and precaution symbols	14
These are some of major exemplary graphical symbols.	14
<Power source connection>	14
<Installation>	16
<Using the product>	17
<Consumables>	18
1.4 Regulation notices	20
CE Marking (Declaration of Conformity) for users of the European Union (EU)	20
USER INSTRUCTIONS FCC PART 15 - RADIO FREQUENCY DEVICES (for U.S.A. users)	20
INTERFERENCE-CAUSING EQUIPMENT STANDARD (ICES-003 ISSUE 5) (for Canada users)	20
For users in countries not subject to class B regulations	20
GS Certification	20
Laser safety	21
Internal laser radiation	21
CDRH regulations	22
For European users	22
Laser safety label	22
Ozone release	23
Acoustic noise (for European users only)	23
Notification for California customers	23
Recycling batteries (for Taiwan users only)	23
For EU member states only	24
For EU member states only	24
Telephone cable (for users in countries subject to class B regulations)	24
USB Host	24
Graphic symbols used on this machine	25
1.5 Caution notations and labels	26
bizhub C658/C558/C458	26
bizhub C368/C308/C258	27
1.6 Special notice to user	28
For Canada	28
For U.S.A.	28
For New Zealand	29
For Europe	30
1.7 Space requirements	31
bizhub C658/C558/C458	31
bizhub C368/C308/C258	32
1.8 Operation precautions	33
Power source	33
Operating environment	33
Storage of copies	33
Data stored in this machine	33
1.9 Legal restrictions on reproduction	34
1.10 Trademark acknowledgements	35
Copyright	36
Note	36
1.11 SOFTWARE LICENSE AGREEMENT	37
1.12 i-Option LK-105 v4 (searchable PDFs) End User License Agreement	38
2 About This Machine	41
2.1 Intended use of office MFP devices	41
Intended use	41
Impermissible operating conditions	41
Exclusion of liability	41
2.2 Introduction to user's guide	42
2.2.1 User's Guide CD	42
Layout of top page	43
Operating environment	43
Viewing the top page	44
2.2.2 Target groups	44
2.2.3 Symbols and notations used in this manual	44
Procedural instruction	44
Symbols and notations	45
Names and notations of applications	45
2.3 About this machine	46
2.3.1 Optional components (bizhub C658/C558/C458)	46
List of optional components	46
List of other optional components	48
2.3.2 Optional components (bizhub C368/C308/C258)	50
List of optional components	50
List of other optional components	52
2.3.3 Name of parts (MFP) (bizhub C658/C558/C458)	54
Front	54
Side/rear	55
2.3.4 Name of parts (MFP) (bizhub C368/C308/C258)	56
Front	56
Side/rear	57
2.3.5 Name of parts (Optional units)	58
Finisher FS-537, Saddle Stitcher SD-512, Punch Kit PK-523, Z Folding Unit ZU-609 (bizhub C658/C558/C458)	58
Job Separator JS-602 (bizhub C658/C558/C458)	60
Post Inserter PI-507 (bizhub C658/C558/C458)	61
Finisher FS-533, Punch Kit PK-519 (bizhub C558/C458/C368/C308/C258)	62
Job Separator JS-506 (bizhub C558/C458/C368/C308/C258)	63
Finisher FS-536, Finisher FS-534, Saddle Stitcher SD-511, Punch Kit PK-520	64
Large Capacity Unit LU-302/LU-207 (bizhub C658/C558/C458)	66
2.4 Power supply	67
2.4.1 Turning the power on and off	67
2.4.2 Operating the Power key	68
2.4.3 Power save function	68
Reducing power consumption	69
2.5 Control Panel	70
2.5.1 Name of parts	70
2.6 Touch Panel	72
2.6.1 Main menu	72
Layout of main menu	72
Customizing the main menu	73
2.6.2 Slide menu	73
Customizing the slide menu	74
2.6.3 Operating the Touch Panel	74
Tap	74
Double-tap	74
Flick	74
Drag	75
Pan	75
Long-tap	75
Drag & Drop	75
Pinch in/Pinch out	76
Rotation	76
Precautions on using the Touch Panel	76
2.6.4 How to display the Keypad	77
How to move the Keypad	77
How to close the Keypad	77
To display the Keypad all the time	78
2.6.5 Entering characters	78
When typing in \	78
2.7 Jobs	79
2.7.1 Job screen	79
2.7.2 Multi-job function	80
2.8 Loading paper	81
2.8.1 Loading paper in Tray 1 to Tray 4	81
Applicable paper types	81
How to load paper	81
2.8.2 LCT (built-in)	82
Applicable paper types	82
How to load paper	82
2.8.3 Loading paper into the Large Capacity Unit	83
Applicable paper types	83
How to load paper	83
2.8.4 Bypass Tray	84
Applicable paper types	84
Applicable paper sizes	84
Paper not available	84
How to load paper	84
Loading postcards	86
Loading transparencies	87
Loading envelopes	88
Loading label sheets	89
Loading index papers	90
3 Basic Settings and Operations	93
3.1 Print function	93
3.1.1 Required settings and basic operations (for Windows OS)	93
Preparation flow	93
Operation flow	93
Checking the cable connection	94
Checking network settings of this machine	94
Installing the printer driver	95
Printing data	97
Types of printer drivers	98
3.1.2 Required settings and basic operations (for Mac OS)	99
Preparation flow	99
Operation flow	99
Checking the cable connection	99
Checking network settings of this machine	100
Installing the printer driver	101
Adding and configuring a printer driver	104
Printing data	106
3.2 Scan-to-Send function	107
3.2.1 Various transmission methods	107
Sending data to your computer (SMB Send)	107
Transmitting data as E-mail attachment (E-mail TX)	107
Saving data to the USB memory device (External memory)	107
Various methods for transmitting and saving data	108
3.2.2 Sending data to your Windows computer (SMB Send)	108
Preparation flow	108
Operation flow	109
Checking the cable connection	109
Checking network settings of this machine	109
Checklist	110
Checking computer information	111
Configuring your computer	112
Registering destinations	114
Sending the original	116
3.2.3 Sending data to your Mac computer (SMB Send)	118
Preparation flow	118
Operation flow	118
Checking the cable connection	119
Checking network settings of this machine	119
Configuring this machine	120
Checklist	121
Checking computer information	121
Configuring your computer	122
Registering destinations	124
Sending the original	126
3.2.4 Transmit the scanned data via E-mail (E-mail TX)	128
Preparation flow	128
Operation flow	128
Checking the cable connection	129
Checking network settings of this machine	129
Configuring the E-mail transmission environment	130
Configuring administrator information	131
Sending the original	132
3.3 Fax function	135
3.3.1 Required settings and basic operations	135
Preparation flow	135
Operation flow	135
Checking the cable connection	136
Registering transmission information	136
Selecting the dialing method	137
Sending the original	138
3.3.2 Sending a fax directly from a PC (PC-FAX TX)	141
Preparation flow	141
Operation flow	141
Checking the cable connection	142
Checking network settings of this machine	142
Installing the fax driver	143
Sending data	146
3.4 Copy function	148
Basic operations	148
User authentication	150
3.5 Registering a destination	151
3.5.1 Registering an address book	151
Using the Control Panel to register an address book - Registration from Utility	151
Using the Control Panel to register an address book - Registration from Address book	153
Using the Control Panel to register an address book - Registration in scan/fax mode	155
Using a computer to register a one-touch destination	158
3.5.2 Information required to register a destination	160
3.5.3 Registering a group	161
Registering a new group	161
3.5.4 Retrieving a registered destination	163
Retrieving a destination	163
Specifying a destination	165
3.6 Using a USB memory device	166
3.6.1 Printing data in a USB memory device	166
Printing data	166
3.6.2 Saving the scanned data in the USB memory device (External memory)	168
Specifying functions to be permitted for external memory	168
Saving data in the USB memory device	169
3.7 Using the guidance function	172
3.7.1 Guidance screen	172
Getting help on the currently displayed screen:	172
Getting help on the desired function or procedure:	174
Help Menu list	176
3.8 Using the [Quick Security] function	177
3.8.1 [Quick Security]	177
Required settings	177
4 Advanced Functions	181
4.1 Using advanced functions	181
4.1.1 What are advanced functions?	181
4.1.2 Association with application	182
4.1.3 Registering the i-Option license	182
Preparation flow	182
Enabling the i-Option function	183
Registering the i-Option license	184
Enabling the i-Option function using the license	187
Configuring each function	188
4.2 Using the Web browser function	189
4.2.1 Required settings and procedures	189
Preparation flow	189
Operation flow	190
Enabling the Web browser function	190
Registering the license	191
Enabling the Web browser using the license	193
Starting the Web browser	197
Displaying Web pages	198
Printing the currently displayed page or the linked file	199
4.3 Using the voice guidance	202
4.3.1 Required settings and procedures	202
Preparation flow	202
Operation flow	202
Enabling the voice guidance function	203
Assigning the voice guidance function to a Register key or to the slide menu	203
Specifying the volume and speed	204
Operating the voice guidance	206
Keypad operations for voice guidance	207
Voice guidance on the scan/fax screen	208
5 Frequently Asked Questions	211
5.1 Print	211
5.1.1 Q1. Can I print data on an envelope or postcard?	211
Operation procedure	211
5.1.2 Q2. Can I print on custom size paper?	216
Operation procedure	216
5.1.3 Q3. Can I directly print a file in a USB memory device?	218
Operation procedure	218
5.1.4 Q4. Can printing be restricted by user?	220
How to set	220
5.1.5 Q5. What types are available for printing finish?	223
Staple	223
Punch	223
Center Staple	223
Fold	224
Operation procedure	224
5.1.6 Q6. Can I print on very long sheets of paper such as a banner?	225
How to set	225
5.2 Scan	228
5.2.1 Q1. Can frequently used destinations be registered?	228
5.3 Fax	229
5.3.1 Q1. Can I check fax transmission and reception logs?	229
Operation procedure	229
5.3.2 Q2. Can I send a fax to a number of destinations at one time?	229
Operation procedure: Selecting multiple addresses from the address book	230
Operation procedure: Directly entering multiple destinations	230
5.3.3 Q3. Can I register more than one sender name to appear on faxes so that different ones can be used in different use cases?	231
How to set: Registering sender names	231
How to set: Selecting a sender name upon fax transmission	232
5.3.4 Q4. Is it possible to cut down on the communications expenses by using a network?	233
Operation procedure: Sending an Internet fax	233
Operation procedure: Sending an IP address fax	234
5.3.5 Q5. How can I avoid printing out unwanted faxes?	235
Operation procedure: Configuring to save received faxes in a User Box	235
How to set: Printing faxes saved in a User Box	236
5.3.6 Q6. Can I forward an incoming fax?	237
How to set	237
5.3.7 Q7. Can I directly fax a file on my computer without leaving my desk?	238
Operation procedure	238
5.4 Copy	239
5.4.1 Q1. Can I copy on an envelope or postcard?	239
Operation procedure: Copying on envelopes	239
Operation procedure: Copying on postcards	242
5.4.2 Q2. Can I print on paper of a custom size?	244
Operation procedure: Copying on paper of a custom size	244
Operation procedure: Registering a custom size of paper in memory	245
Operation procedure: Recalling the custom size registered in memory	246
5.4.3 Q3. Can I check the finish before starting copying?	248
How to set: Checking the finish with a preview image	248
How to set: Checking the finish by outputting one copy	249
5.4.4 Q4. Can I easily copy various cards such as an insurance card or driver license card?	250
Operation procedure	250
5.5 User Box	252
5.5.1 Q1. Can I create a User Box, or print or download a file in a User Box?	252
Operation procedure: Using Web Connection	252
Operation procedure: Using the Windows file sharing function	253
5.6 Other	254
5.6.1 Q1. Can more than one computer use the same settings for the printer driver?	254
Operation procedure: Preparing for an install package	254
Operation procedure: Creating an install package	254
Operation procedure: Executing the install package	255
5.6.2 Q2. Can I restrict available functions by user?	255
How to set	255
5.6.3 Q3. Can I change the keying and operation sounds of this machine?	257
How to set	257
5.6.4 Q4. User authentication seems to be enabled on this machine. How can I be authenticated and allowed to operate this machine?	261
How to set: Getting authenticated as a user on this machine	261
How to set: Getting authenticated as a user on the printer driver	261
5.6.5 Q5. The power is input all day. Is there any way to alleviate concerns about electricity charges?	263
How to set	263
5.6.6 Q6. What action should be taken if the administrator password is lost?	265
6 Troubleshooting	267
6.1 Main messages and remedies	267
6.1.1 When a message appears to replace consumables or carry out cleaning	267
6.1.2 When a paper jam message persists	268
6.1.3 When an error message appears	268
6.1.4 When [Stabilizing image.] appears	269
6.2 When printing quality has deteriorated	270
6.2.1 Cleaning the Print Head Glass	270
6.3 When the machine cannot be powered on	272
6.4 When the Touch Panel is not visible	273
6.5 When a message appears to replace consumables or carry out cleaning	274
When staples in the finisher have run out	274
When the punch scrap box is full	274
When toner is running out in the Toner Cartridge	275
When it is time to replace a Toner Cartridge	275
When it is time to replace a Drum Unit	276
When it is time to replace a Developing Unit	276
When a Waste Toner Box is full	277
6.5.1 Replacing a Toner Cartridge	278
bizhub C658/C558/C458	278
bizhub C368/C308/C258	279
6.5.2 Replacing a Waste Toner Box	280
bizhub C658/C558/C458	280
bizhub C368/C308/C258	281
6.5.3 Replacing a Drum Unit	282
bizhub C658/C558/C458	282
bizhub C368/C308/C258	283

Match case Limit results 1 per page

6-16

bizhub C658/C558/C458/C368/C308/C258

When a message appears to replace consumables or carry out cleaning

6.5

Troubleshooting

Chapter 6

bizhub C368/C308/C258

Tips

After removing the

Waste Toner Box

, quickly install the cap. If the

Waste Toner Box

is tilted, waste

toner may spill.

Your service representative will collect your used

Waste Toner Box

. Place a cap on it, put it in a plastic

bag, and store it in a box by itself.

WARNING

Do not throw toner or a container that contains toner (e.g., toner cartridge and developing unit) into an

open flame. The hot toner may scatter and cause burns or other damage.

CAUTION

Do not leave toner-related parts (e.g., toner cartridge and developing unit) within easy reach of children.

Licking any of these parts or ingesting toner could damage your health.

Do not store toner-related parts (e.g., toner cartridge and developing unit) near devices susceptible to

magnetism, such as precision equipment and data storage devices, otherwise they may malfunction.

They could cause these products to malfunction.

Do not force open the toner-related parts (e.g., toner cartridge and developing unit). If toner tumbles

from the toner bottle, take utmost care to avoid inhaling it or even getting skin contact.

If toner lands on your skin or clothing, wash thoroughly with soap and water.

If you inhale toner, move to a place with fresh air and gargle with a lot of water repeatedly. Should you

get symptoms such as coughing, seek medical advice.

If you get toner into your eyes, immediately rinse them with running water for over 15 minutes. Seek

medical advice if irritation persists.

If you swallow toner, rinse out your mouth and drink a few glasses of water. Seek medical advice if nec-

essary.