Konica Minolta pagepro 4650EN pagepro 4650EN/5650EN Reference Guide - Page 114

Troubleshooting

Page 114 highlights

Troubleshooting Symptom The setting in the saved presets are not applied. Solution Depending on the functions selected for the printer, some preset settings are not saved. Media type error appears. Be sure to specify a media type supported by Tray 1, Tray 2, Tray 3 and Tray 4. The printer stops responding. Depending on the operating system, some paper size and paper type combinations are not permitted. If the job was sent with an incorrect combination of settings, the printer stops responding. Be sure to print with the correct combination of paper size and paper type settings. Checking the version num- „ For Mac OS X 10.4: ber of the printer driver and Select the printer from Printer Setup Util- PPD file. ity, and then click Show Info in the Print- ers menu. In the pop-up menu of the Printer Info dialog box, select Name & Location. „ For Mac OS X 10.5/10.6: Select the printer from Print & Fax, and then click Options & Supplies. Click General tab. The dialog box displays Close the Print dialog box, and then open it incorrectly after you select again. another manufacture's printer and then select the pagepro 5650(4650) again. The custom paper size is Depending on the operating system, the cus- different from the size that tom paper size settings may change slightly was set. (for example, 5.80" may change to 5.79"). When printing 2 pages on a Depending on the operating system, the single sheet of paper, the pages are not centered on the paper when pages are not centered on printing two pages on a single sheet of paper the paper. with the following paper sizes. Legal, Letter Plus, Foolscap, Government Legal, Statement, Folio 96 Troubleshooting

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Troubleshooting
96
Troubleshooting
Symptom
Solution
The setting in the saved
presets are not applied.
Depending on the functions selected for the
printer, some preset settings are not saved.
Media type error appears.
Be sure to specify a media type supported by
Tray 1, Tray 2, Tray 3 and Tray 4.
The printer stops respond-
ing.
Depending on the operating system, some
paper size and paper type combinations are
not permitted. If the job was sent with an
incorrect combination of settings, the printer
stops responding. Be sure to print with the
correct combination of paper size and paper
type settings.
Checking the version num-
ber of the printer driver and
PPD file.
For Mac OS X 10.4:
Select the printer from
Printer Setup Util-
ity
, and then click
Show Info
in the
Print-
ers
menu. In the pop-up menu of the
Printer Info
dialog box, select
Name &
Location
.
For Mac OS X 10.5/10.6:
Select the printer from
Print & Fax
, and
then click
Options & Supplies
. Click
Gen-
eral
tab.
The dialog box displays
incorrectly after you select
another manufacture’s
printer and then select the
pagepro 5650(4650) again.
Close the Print dialog box, and then open it
again.
The custom paper size is
different from the size that
was set.
Depending on the operating system, the cus-
tom paper size settings may change slightly
(for example, 5.80" may change to 5.79").
When printing 2 pages on a
single sheet of paper, the
pages are not centered on
the paper.
Depending on the operating system, the
pages are not centered on the paper when
printing two pages on a single sheet of paper
with the following paper sizes.
Legal, Letter Plus, Foolscap, Government
Legal, Statement, Folio