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Kyocera ECOSYS M3145idn M3655idn/M3660idn/M3145idn/M3645idn Fax Operation Guid - Page 170

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Troubleshooting > Troubleshooting Troubleshooting When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative. Symptom Checkpoint Corrective Action Reference Page Cannot send document. Is the modular cord connected Connect the modular cord correctly. ― correctly? Is Send error displayed? Remedy the cause of error and send 9-5 again. Is TX (transmission) restriction Cancel the TX restriction. 8-11 activated? Are you using an IP telephone line? You may be able to temporarily clear the 8-8 communication error by changing the setting of [TX Start Speed] in Transmission. Cannot perform encrypted communication. Are the registrations correct both Double-check the registrations both at 5-23 at sender and recipient? sender and recipient. Cannot use the remote switching function. Is a pulse line used? Some phones may transmit tone signals ― using buttons. Refer to the operation manual of your phone set. Is the remote switching number Check the registration. (Default: 55) 8-9 correct? No print output after reception. Is memory forwarding activated? Check the forwarding destination. 5-2 Cannot receive document. Is the modular cord connected Connect the modular cord correctly. ― correctly? Is Communication error displayed? Remedy the cause of error and ask the 9-5 sender to retry. Are you using an IP telephone line? You may be able to temporarily clear the 8-9 communication error by changing the setting of [RX Start Speed] in Reception. Is RX (reception) restriction Cancel the RX restriction. 8-11 activated? Cannot perform memory reception. Is free space available in the memory? Receive after the memory has free space, ― or create free space in the memory. Cannot perform sub address Is the recipient fax machine Sub address transmission cannot be ― transmission. equipped with a sub address performed unless the recipient fax transmission feature? machine has a similar sub address transmission feature. Is the entered sub address or If your entry is correct, check with the 5-14 sub address password identical recipient. This machine does not use a to the sub address or sub sub address password for reception. address password registered in the recipient fax machine? Is free space available in the Check with the recipient. ― memory of the recipient fax machine? Cannot perform memory forwarding. Is memory forwarding set to [On]? Check the memory forwarding setting. 5-2 9-8

Section	Page
Contents	2
Preface	6
About the FAX Operation Guide (this Guide)	6
Structure of the guide	6
Conventions Used in This Guide	7
1 Legal and Safety Information	9
Notice	10
Safety Conventions in This Guide	10
About this Operation Guide	11
Legal Notice	11
FCC PART 68 REQUIREMENTS	11
IMPORTANT SAFETY INSTRUCTIONS	12
IMPORTANTES MESURES DE SECURITE	12
CANADIAN IC REQUIREMENTS	13
CONDITIONS DE L'IC CANADIENNE	13
Technical regulations for terminal equipment	14
Network Compatibility Declaration	14
Trademark Information	15
2 Before Using the Fax Machine	16
Part Names and Functions	17
Machine	17
Operation Panel	19
Touch Panel	20
Enter key and Quick No. Search key	21
Quick Setup Wizard (Fax Setup)	22
Fax setup items	22
Fax setup procedure	23
Setting Date and Time	24
PBX Setting (Europe only)	25
Registering Destinations in the Address Book	26
Adding a Destination (Address Book)	26
Adding a Destination on One Touch Key	32
3 Sending Faxes	34
Basic transmission procedure	35
Checking the Send Status	37
Priority Override Send	37
Cancelling the Transmission	38
Using redial	39
Methods For Entering the Destination	40
Entering the destination fax number with the numeric keys	40
Choosing from the Address Book	42
Choosing by One Touch Key	43
Using the Speed Dial key	43
Broadcast Transmission	44
Login/Logout	46
Logging in when User Accounting has been Enabled	46
Logging in when Job Accounting has been Enabled	47
Fax transmission functions	48
Quiet Mode	49
Original Size	49
Original Orientation	49
Duplex	49
FAX TX Resolution	50
Density	50
Original Image	50
Continuous Scan	51
FAX Direct Transmission	51
Cancelling Direct Transmission	51
Manual Send	52
FAX Delayed Transmission	53
Cancelling and Sending Delayed Transmissions (Queued)	54
Standby Transmission	54
Interrupt Send	55
Job Finish Notice	56
File Name Entry	56
Long Original	56
FAX TX Report	56
Using chain dial	57
Using favorites	59
4 Receiving Faxes	60
FAX Automatic Reception	61
Reception Method	61
Checking and Changing the Reception Method	61
Flow of reception	62
Canceling reception (Disconnection of communication)	62
Manual Reception	63
Flow of reception	63
Fax reception functions	64
Fax reception settings	65
Duplex Printing	65
2 in 1 Print	65
Batch Print	65
Reception Date/Time	65
Media Type for Print Output	66
5 Using Convenient Fax Functions	67
Forward Settings	68
Type of Forwarding Destination	68
Setting Forwarding	68
Registering Forwarding Destination	68
Changing and Deleting Registration Contents	69
Forwarding Time Setting	70
File Format Setting	70
File Separation	70
E-mail Subject Add. Info. Setting	71
FTP Encrypted TX Setting	71
Print Setting	71
File Name Registration	72
Settings for Forwarding from Command Center RX (Forward Settings)	73
Sub Address Box Function	74
Sub Address Box	74
Sub Address Communication	74
Registering a Sub Address Box	75
Changing/Deleting Sub Address Box	76
Printing Originals from a Sub Address Box	77
Checking Details	78
Deleting Originals after Printing from a Sub Address Box	78
Deleting Originals from a Sub Address Box	79
Printing a Sub Address Box List	79
Sub Address Transmission	80
Polling Communication	81
Polling Transmission	81
Polling Reception	83
Printing from a Polling Box	85
Checking Details	86
Deleting Originals in a Polling Box	86
FAX Memory RX Box	87
How to print from the FAX Memory RX Box	87
How to delete a fax from the FAX Memory RX Box	88
Encryption	89
Registering an Encryption Key	90
Changing and Deleting Registration Contents of Encryption Key	91
Using the Encrypted Transmission	92
Setting the Encrypted Reception	93
Using a Connected Telephone	94
FAX/TEL Auto Switch Reception	94
FAX/Answering Machine Auto Switch Reception	96
DRD Reception (Available for some countries.)	98
Manual Send	100
Manual Reception	101
Remote Switch Function	102
6 Sending Faxes from PC	103
Flow of Network FAX Sending	104
Flow of Network FAX Receiving	104
Setup	105
Installing the FAX Driver	105
Uninstalling the FAX Driver	108
Basic Transmission	109
Configuring the Driver Default Settings	112
Default Settings Dialog Box	113
Changing Transmit Settings	116
Using Cover Pages	121
Cover Page Registration (Default Settings)	126
Transmission Control	131
7 Managing Jobs	132
Various Tools for Checking Transmission Results and Registration Status	133
Checking FAX Job History	134
Displaying Job Log Screen	134
Printing Administrative Reports (Result Report Setting)	135
Send Result Reports	135
Attached image when a network fax is sent	135
Report for Job Canceled before Sending	136
Recipient Format	136
FAX RX Result Reports	137
Activity Report (Outgoing FAX Report and Incoming FAX Report)	138
Printing Activity Reports	138
Automatic Printout	138
Status Page	139
Reporting FAX Receipt Result by E-mail	140
Confirmation Screen of Destinations	141
8 Fax Settings	142
Default fax settings	143
Operation method	143
System Menu Settings	144
Report	145
Cassette/MP Tray Settings	146
Common Settings	146
Document Box	147
FAX	148
Transmission Restriction	152
Registering Permit FAX No.	153
Changing and Deleting Permit FAX No.	154
Registering Reject FAX No.	155
Changing and Deleting Reject FAX No.	156
Registering Permit ID No.	157
Changing and Deleting Permit ID No.	158
Setting Send Restriction	159
Setting Reception Restriction	159
Unknown Number Reception	159
Unusable Time	160
Account Management	161
9 Troubleshooting	163
Indicators During Sending/Receiving Operation	164
Responding to an Attention Indicator Flashes	164
Precautions When Turning Power OFF	165
Messages	166
Error Code List	167
Troubleshooting	170
Common inquiries	172
10 Appendix	173
Character Entry Method	174
Entry Screens	174
Entering Characters	176
Specifications	177
Menu Map	179
Received FAX Sizes and Paper Priority (Metric Model)	185
Received FAX Sizes and Paper Priority (Inch Model)	186

Match case Limit results 1 per page

9-8

Troubleshooting > Troubleshooting

Troubleshooting

When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative.

Symptom

Checkpoint

Corrective Action

Reference

Page

Cannot send document.

Is the modular cord connected

correctly?

Connect the modular cord correctly.

―

Send error

displayed?

Remedy the cause of error and send

again.

9-5

Is TX (transmission) restriction

activated?

Cancel the TX restriction.

8-11

Are you using an IP telephone

line?

You may be able to temporarily clear the

communication error by changing the

setting of [

TX Start Speed

] in

Transmission.

8-8

Cannot perform encrypted

communication.

Are the registrations correct both

at sender and recipient?

Double-check the registrations both at

sender and recipient.

5-23

Cannot use the remote

switching function.

Is a pulse line used?

Some phones may transmit tone signals

using buttons. Refer to the operation

manual of your phone set.

―

Is the remote switching number

correct?

Check the registration. (Default: 55)

8-9

No print output after reception.

Is memory forwarding activated?

Check the forwarding destination.

5-2

Cannot receive document.

Is the modular cord connected

correctly?

Connect the modular cord correctly.

―

Communication error

displayed?

Remedy the cause of error and ask the

sender to retry.

9-5

Are you using an IP telephone

line?

You may be able to temporarily clear the

communication error by changing the

setting of [

RX Start Speed

] in Reception.

8-9

Is RX (reception) restriction

activated?

Cancel the RX restriction.

8-11

Cannot perform memory

reception.

Is free space available in the

memory?

Receive after the memory has free space,

or create free space in the memory.

―

Cannot perform sub address

transmission.

Is the recipient fax machine

equipped with a sub address

transmission feature?

Sub address transmission cannot be

performed unless the recipient fax

machine has a similar sub address

transmission feature.

―

Is the entered sub address or

sub address password identical

to the sub address or sub

address password registered in

the recipient fax machine?

If your entry is correct, check with the

recipient. This machine does not use a

sub address password for reception.

5-14

Is free space available in the

memory of the recipient fax

machine?

Check with the recipient.

―

Cannot perform memory

forwarding.

Is memory forwarding set to

[

Check the memory forwarding setting.

5-2