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Kyocera ECOSYS P6021cdn ECOSYS P6021cdn/P6026cdn Type B Operation Guide - Page 190

Error Messages, Message, Corrective Action

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Troubleshooting Message Account error ## Press GO Add paper MPTray Call service F### Call service ####:0123456 Canceling data Cassette # not loaded Check cassette # Check the toner container Check waste toner box Close rear cover # Close top cover Close the waste toner cover Error Messages The following table lists errors and maintenance messages that you can be dealt with by yourself. If Call service appears, turn off the printer, disconnect the power cord, and contact your service technician. If Call service or Error Power off is displayed, turn off the printer then turn it back on to see if the printer has recovered. If the printer has not recovered, turn off the printer, disconnect the power cord, and contact your service representative or authorized service center. Some errors cause the alarm to sound. To stop the alarm, press [Cancel]. Corrective Action This message is displayed when the Job Accounting function is enabled and an attempt to specify job accounting settings or to register or delete an account fails. To return the printer to the print-ready status, press [GO]. The paper has run out in the paper source displayed. Supply paper according to the paper source displayed (paper cassettes, MP tray, or optional paper feeders). The paper cassette number only appears when optional paper feeders are installed. This message is displayed alternately with messages indicating the printer status, such as, Ready, Please wait, and Processing. F### represents a controller error (#=0, 1, 2, ...). Call for service. The printer does not operate when this message is displayed. #### represents a mechanical error (#=0, 1, 2, ...). Call for service. The printer does not operate when this message is displayed. The total number of pages printed is also indicated, e.g. 0123456. Displayed when data is being canceled. The corresponding paper cassette is not installed. Install the cassette. The paper cassette number only appears when optional paper feeders are installed. This message is displayed when a paper lift error has occurred in the paper source's cassette. Pull out the cassette for the paper source displayed (either the paper cassettes or optional paper feeders) and check if the paper is loaded correctly. The paper cassette number only appears when optional paper feeders are installed. The message Call service is displayed when this error occurs repeatedly. The toner container is not correctly installed. Open the top cover and correctly reinstall it. This message warns following two cases. Install the new waste toner box. The waste toner box is not installed. The waste toner box is full. The rear cover of the printer or optional paper feeder is open. Close the rear cover whose number appears. The top cover of the printer is open. Close the printer top cover. The waste toner box cover is open. Close the waste toner box cover. 6-6

Section	Page
Contents	3
Menu Map	5
Legal and Safety Information	11
Notice on Software	11
Notice	11
Regarding Tradenames	11
License Agreements	12
Typeface Trademark Acknowledgement	12
Monotype Imaging License Agreement	12
GPL/LGPL	13
OpenSSL License	13
Original SSLeay License	14
Compliance and Conformity	16
Interface connectors	16
CDRH Regulations	17
Canadian Department of Communications Compliance Statement	17
Avis de conformité aux normes du ministère des Communications du Canada	17
Energy Saving Control Function	18
Low Power Mode	18
Sleep	18
Automatic 2-Sided Print Function	18
Resource Saving - Paper	18
Environmental benefits of \	18
Energy Star (ENERGY STAR®) Program	19
EN ISO 7779	19
EK1-ITB 2000	19
Safety Conventions in This Guide	20
Symbols	20
Environment	21
Cautions for Toner Handling	21
About the Operation Guide	22
Conventions	22
1 Machine Parts	23
Components at the Front of the Printer	24
Internal Components	24
Components at the Rear of the Printer	25
Operation Panel	26
2 Printing Operation	27
Changing Network Interface Parameters	28
Printing a Status Page	30
Command Center RX	30
Accessing Command Center RX	31
Changing Security Settings	32
Changing Device Information	33
E-mail settings	34
Registering a Custom Box	37
Printing a document stored in a Custom Box	38
Installing the Printer Driver	39
Installing Printer Driver in Windows	39
Express Install	39
Custom Install	41
Uninstalling the Software	43
Installing Printer Driver in Macintosh	43
Printing from Application Software	46
Printing by AirPrint	46
Status Monitor	47
Accessing the Status Monitor	47
Exiting the Status Monitor	47
Status Monitor Display	47
Quick View State	47
Printing Progress Tab	48
Paper Tray Status Tab	48
Toner Status Tab	48
Alert Tab	49
Status Monitor Context Menu	49
Status Monitor Notification Settings	50
Energy Saver Function	51
Low Power Mode	51
Sleep	51
For Europe	51
Except for Europe	51
3 Handling Paper	53
General Guidelines	54
Paper Availability	54
Paper Specifications	54
Minimum and Maximum Paper Sizes	55
Recommended Paper	55
Selecting the Right Paper	56
Condition	56
Composition	56
Paper Sizes	56
Smoothness	57
Basis Weight	57
Paper Weight Equivalence Table	57
Thickness	57
Moisture Content	57
Paper Grain	58
Other Paper Properties	58
Special Paper	59
Transparency	59
Labels	60
Postcards	61
Envelopes	61
Thick Paper	62
Colored Paper	63
Preprinted Paper	63
Recycled Paper	63
Coated Paper	63
Paper Type Indicators (Optional paper feeder PF-530)	63
Paper Type	64
Loading Paper	65
Loading Paper into the Cassette	65
Loading Paper into the MP (Multi-Purpose) Tray	67
Paper stopper	68
4 Using the Operation Panel	69
General Information	70
Understanding the Operation Panel	71
Message Display	71
Status Information	72
Error Codes	72
Indicators in Message Display	73
Ready, Data, and Attention Indicators	73
Keys	74
GO Key	74
Cancel Key	74
Canceling a Printing Job	74
MENU Key	74
Arrow Keys	74
OK Key	75
Using the Menu Selection System	76
Menu Selection System	76
Entering the Mode Selection Menu	76
Selecting a Menu	77
Setting a Menu	77
Cancelling Menu Selection	77
Setting a Mode Selection Menu	78
Report Print	79
Print Menu Map	79
Menu Map Sample	80
Print Status Page	81
Understanding the Status Page	81
Print Fonts List	83
Print RAM Disk File List	83
Print SSD File List	83
USB Memory (USB memory selection)	84
Print File (Printing a file)	84
Copies (Number of copies)	85
Paper Source (Selecting the paper feed source)	85
Remove Device (Removing the USB memory)	85
Print File List (Printing a list of the files on a USB memory)	85
Custom Box (Using a Custom Box)	86
Select Box (Box number : Box name) (Selecting the Custom Box)	86
Box Password (Box password input)	87
Manipulating Data in the Custom Box	87
Print All Files (Prints all the data)	87
Box number : Box name / Document number : Document name (Selects the data)	88
Delete All Files (Deletes all the data)	89
Print File List (Prints a document list)	89
Print Box List (Prints a Custom Box list)	89
Job Box	90
Job Retention	90
Quick Copy (Using Quick Copy)	91
Printing Additional Copies using Quick Copy	91
Deleting a Quick Copy Job	92
Using Proof-and-Hold	92
Printing Remaining Copies of a Proof-and-Hold Job	92
Deleting a Proof-and-Hold Job	93
Private/Stored (Printing a private print/stored job)	93
Releasing a Private/Stored Job	93
Deleting a Private/Stored Job	94
Job Box Configuration	94
Changing the Maximum Number of Quick Copy	95
Set Automatic Delete times for Temporary Jobs	95
Counter (Viewing the counter value)	96
Printed Pages (Displaying the total printed pages)	96
Color (Displaying the color printed pages)	96
Black & White (Displaying the Black & White printed pages)	96
Paper Settings	97
MP Tray Size (Setting MP tray paper size)	97
MP Tray Type (Setting the MP tray paper type)	98
Cassette (1 to 4) Size (Setting the cassette paper size)	99
Custom Paper Size	99
Selecting the Size Dial Setting	99
Setting the Paper Size from the Operation Panel	99
Unit (Selecting the unit of measurement)	100
Entering the Width and Length	101
Cassette (1 to 4) Type (Setting the cassette paper type)	101
Type Adjust (Creating custom paper type)	102
Paper Weight (Setting the paper weight)	103
Duplex Path (Setting the duplex path)	103
Reset Type Adjust (Resetting the custom paper type)	104
Print Settings	105
Paper Source (Selecting the paper feed source)	105
Auto Cass. Change (Auto Cassette Change setting)	106
Paper Feed Mode (Setting the paper feed source)	106
When the Paper Runs Out During Printing	107
Duplex (Duplex printing)	107
Binding Modes	108
Override A4/LT (Overriding difference between A4 and Letter)	109
Emulation (Setting the emulation)	109
Error Report (Printing KPDL errors)	109
Color Mode (Selecting color or Black & White printing)	110
Print Quality (Setting print quality)	110
Gloss Mode (Selecting the gloss mode)	110
EcoPrint Mode (Selecting the EcoPrint mode)	111
Page Set (Setting pagination)	111
Copies (Number of copies)	112
Orientation (Print orientation)	112
Wide A4 (Wide A4 pitch)	112
XPS FitTo Page (Print area setting for XPS data)	113
TIFF/JPEG Size (Print mode setting for TIFF/JPEG files)	113
Job Name (The Job Name display settings)	114
Network (Network settings)	115
TCP/IP (IPv4 settings)	115
DHCP (DHCP setting)	116
Auto-IP (Auto-IP setting)	116
IP Address (IP address setting)	116
Subnet Mask (Subnet mask setting)	117
Gateway (Gateway setting)	118
Bonjour (Bonjour setting)	118
TCP/IP (IPv6) (IPv6 settings)	119
RA (Stateless) (RA (Stateless) setting)	119
DHCPv6 (DHCPv6 setting)	119
Protocol Detail (Detailed settings for the network protocol)	120
NetBEUI (NetBEUI setting)	120
SNMPv3 (SNMPv3 setting)	120
FTP (Server) (FTP (Server) setting)	121
SNMP (SNMP setting)	121
SMTP (SMTP setting)	121
POP3 (POP3 setting)	121
RAW Port (RAW Port setting)	122
LPD (LPD setting)	122
HTTP (HTTP setting)	122
Restart Network (Restarting the network card)	123
Optional Network (Optional Network settings)	124
ID (Administrator ID input)	124
Password (Administrator Password input)	124
TCP/IP (IPv4 settings)	125
TCP/IP (IPv6) (IPv6 settings)	125
Netware (NetWare setting)	125
AppleTalk (AppleTalk setting)	126
IPSec (IPSec setting)	126
LAN Interface (LAN Interface setting)	126
MACAddressFilter (MAC address filtering setting)	127
Communication (Select the network interface to use)	127
Restart Network (Restarting the optional network interface kit)	128
Device Common (Selecting/Setting the common device)	129
Message Language (Selecting the message language)	129
Date Setting (Date and time settings)	130
ID (Administrator ID input)	130
Password (Administrator Password input)	130
Date (date setting)	131
Time (time setting)	131
Date Format (date format selection)	131
Time Zone (time difference setting)	132
Summer Time (summer time setting)	132
Buzzer (Alarm (Buzzer) setting)	132
Key Confirm. (Key confirmation tone setting)	132
Job End (Job completed tone setting)	133
Ready (Preparation completed tone setting)	133
Error (Error tone setting)	133
RAM Disk Mode (Using the RAM disk)	134
RAM Disk Size (Setting the RAM disk size)	134
SSD (Using the optional SSD)	135
Format (Formatting SSD)	135
Error Handling (Error detection setting)	136
Duplex (Duplex printing error detection setting)	136
Paper Mismatch (Detection settings for paper size/type errors when the paper source is fixed)	136
MP Tray Empty (Warning when the MP tray is empty)	137
Timer (Timer setting)	137
ID (Administrator ID input)	137
Password (Administrator Password input)	138
Auto Panel Reset (Auto panel reset settings)	138
Panel Reset Timer (Setting the panel reset timer)	138
Low Power Timer (Low Power Mode timer timeout time)	139
Sleep Timer (Sleep timer timeout time)	139
Auto Error Clear (Auto error clear setting)	140
Error Clear Timer (Setting the error clear time)	140
Form Feed Time Out (Automatic form feed timeout setting)	141
Sleep Level Set. (Sleep level setting)	141
For Europe	141
Except for Europe	142
TonerAlert Level (Setting for the alert level for toner addition)	145
ID (Administrator ID input)	145
Password (Administrator Password input)	145
Off/On (Setting toner addition notifications)	146
TonerAlert Level (Setting for the alert level for toner addition)	146
Security	147
ID (Administrator ID input)	147
Password (Administrator Password input)	147
I/F Block (Interface (external device) block setting)	148
USB Host (USB memory slot setting)	148
USB Device (USB interface setting)	148
Option I/F (Network interface card setting)	149
USB Storage (USB memory setting)	149
WSD-PRINT (WSD-PRINT setting)	149
Enhanced WSD (Enhanced WSD setting)	149
EnhancedWSD(SSL) (Enhanced WSD (SSL) setting)	150
IPP (IPP setting)	150
SSL Server (SSL Server setting)	151
DES (SSL Server DES setting)	151
3DES (SSL Server 3DES setting)	151
AES (SSL Server AES setting)	152
IPP over SSL (SSL Server IPP over SSL setting)	152
HTTPS (SSL Server HTTPS setting)	152
IPSec (IPSec setting)	153
Thin Print (Thin Print setting)	153
Thin Print over SSL (Thin Print over SSL setting)	154
LAN Interface (LAN Interface setting)	154
Security Level (Security Level setting)	154
Job Accounting (Job Accounting selection/ setting)	155
ID (Administrator ID input)	155
Password (Administrator Password input)	156
Job Accounting (Job Accounting selection/setting)	156
Job Accounting Enabled	156
Select Account (Department-specific settings)	157
Counter (Account-specific counter management [color + Black & White total])	157
Color Counter (Account-specific counter management [color])	157
Restriction (Print restriction selection [color + Black & White total])	158
Color Restrict (Print restriction selection [color])	158
Maximum Output (Maximum print output setting [color + Black & White total])	158
Color Max. Output (Maximum print output setting [color])	159
Reset Counter (Counter reset)	159
Add Account (Department registration)	159
Delete Account (Department removal)	160
Print Job Accounting List (Job Accounting list output)	160
Apply Limit (Operation settings when limits are exceeded)	161
Unknown ID Job (Operation settings for unknown account IDs)	161
Administrator (Administrator settings)	162
ID (Administrator ID input)	162
Password (Administrator Password input)	162
Change ID (Administrator ID change)	163
Change Password (Administrator Password change)	163
Adjust/Maintenance (Adjust/Maintenance selection/setting)	165
Color Calibration	165
Registration Normal (Color registration [standard])	165
Print Registration Chart (Printing the color registration correction chart)	166
Adjust Magenta	167
Adjust Cyan (Cyan correction) and Adjust Yellow (Yellow correction)	168
Registration Details (Color registration [detailed])	168
Print Registration Chart (Printing the color registration correction chart)	169
M 12345 3 (Adjust magenta)	170
C 12345 3 (Adjust Cyan) and Y 12345 3 (Adjust Yellow )	171
Restart Printer	172
Service (for maintenance)	172
Print Status Page (Printing the service status page)	172
Print Network Status Page (Printing the network status page)	173
Print Op Network Status Page (Printing the option network status page)	173
Print Test Page	173
Maintenance (New Maintenance Kit replacement confirmation setting)	174
DEV-CLN (Developer/Refresh mode setting)	174
LSU (LSU cleaning mode setting)	174
Drum (Drum/Refresh mode setting)	175
Altitude Adj. (Altitude adjustment setting)	175
MC (Main charger output setting)	175
Optional Functions	176
Op Functions	176
5 Maintenance	177
General Information	178
Toner Container Replacement	178
Frequency of Toner Container Replacement	178
Toner Kits	179
Understanding Messages Requesting Toner Container Replacement	179
Replacing the Toner Container	180
Replacing the Waste Toner Box	182
Cleaning the Printer	184
Cleaning the Paper Transfer Unit	184
6 Troubleshooting	185
General Guidelines	186
Tips	186
Print Quality Problems	187
Error Messages	190
Storage Error Codes	194
SSD Errors	194
USB Memory Errors	194
RAM Disk Errors	194
Clearing Paper Jams	195
Possible Paper Jam Locations	195
General Considerations for Clearing Jams	196
Utilizing Online Help Messages	196
Paper jam at Cassette	196
Paper Jam at MP Tray	196
Paper Jam in Printer	197
Paper Jam at Cassette 2 (to 4)	199
Appendix	201
Interface	202
USB Interface	202
Specifications	202
Basic Specification	202
Connectors	202
Cable	202
Transfer Mode	202
Power Control	202
Interface Signals	202
USB Connector Pin Assignment	202
Network Interface	203
Features	203
Automatically Obtains an IP Address	203
Management Using a Web Browser (Command Center RX)	203
Support for a Range of Protocols	203
Support for IEEE 802.1X	203
Supports IPv6	203
Supports IPSec	203
Specifications	203
Connector	203
Operating Systems	203
Network Protocols	203
Security Protocols	203
Operation Environment	204
EMI Countermeasures	204
About the Options	205
Expansion Memory Modules	206
Expansion Memory Modules	206
Precautions for Handling the Printer's Main Controller Board and Memory Modules	206
Installing the Memory Modules	206
Removing a Memory Module	207
Testing the expanded memory	207
General Description of Options	208
PF-520, PF-530 Paper Feeder	208
SSD (HD-6/HD-7)	209
Network Interface Kit (IB-50)	209
Wireless Network Interface Kit (IB-51)	209
USB Memory	210
Other Option	210
ThinPrint Option	210
Optional Functions	211
Overview of the Applications	211
ID (Administrator ID input)	211
Password (Administrator Password input)	211
Activate applications	212
Checking Application Details	212
Specifications	213
Glossary	215

Match case Limit results 1 per page

Troubleshooting

6-6

Error Messages

The following table lists errors and maintenance messages that you can

be dealt with by yourself. If

Call service

appears, turn off the printer,

disconnect the power cord, and contact your service technician.

Call service

Error Power off

is displayed, turn off the printer

then turn it back on to see if the printer has recovered. If the printer has

not recovered, turn off the printer, disconnect the power cord, and contact

your service representative or authorized service center.

Some errors cause the alarm to sound. To stop the alarm, press

[Cancel]

Message

Corrective Action

This message is displayed when the Job Accounting function is enabled and an

attempt to specify job accounting settings or to register or delete an account fails. To

return the printer to the print-ready status, press

[GO]

The paper has run out in the paper source displayed. Supply paper according to the

paper source displayed (paper cassettes, MP tray, or optional paper feeders). The

paper cassette number only appears when optional paper feeders are installed.

This message is displayed alternately with messages indicating the printer status, such

as,

Ready

Please wait

, and

Processing

F###

represents a controller error (#=

, ...). Call for service. The printer does not

operate when this message is displayed.

####

represents a mechanical error (#=

, ...). Call for service. The printer does

not operate when this message is displayed. The total number of pages printed is also

indicated, e.g.

0123456

Displayed when data is being canceled.

The corresponding paper cassette is not installed. Install the cassette. The paper

cassette number only appears when optional paper feeders are installed.

This message is displayed when a paper lift error has occurred in the paper source's

cassette. Pull out the cassette for the paper source displayed (either the paper

cassettes or optional paper feeders) and check if the paper is loaded correctly. The

paper cassette number only appears when optional paper feeders are installed.

The message

Call service

is displayed when this error occurs repeatedly.

The toner container is not correctly installed. Open the top cover and correctly reinstall

it.

This message warns following two cases. Install the new waste toner box.

The waste toner box is not installed.

The waste toner box is full.

The rear cover of the printer or optional paper feeder is open. Close the rear cover

whose number appears.

The top cover of the printer is open. Close the printer top cover.

The waste toner box cover is open. Close the waste toner box cover.

Account error ##

Press GO

Add paper MPTray

Call service

F###

Call service

####:0123456

Canceling data

Cassette # not loaded

Check cassette #

Check the toner

container

Check waste toner box

Close rear cover #

Close top cover

Close the waste toner

cover